82400mfh05CVR.QXD 3/30/01 9:26 AM Page 2 Multibutton Telephone Feature Handbook P/N 82400MFH04 April 2001 Printed in U.S.A.
82400mfh05.qxd 3/30/01 9:28 AM Page 2 This manual has been developed by NEC America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC America Inc., Corporate Networks Group 4 Forest Parkway Shelton, CT 06484 cng.nec.
82400mfh05.qxd 3/30/01 9:28 AM Page i Table of Contents Using Your Telephone .....................................................1 Calling a Co-Worker . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Handling And Rerouting Your Calls . . . . . . . . . . . . . . .3 When Your Call Can't Go Through . . . . . . . . . . . . . . . .3 Placing Calls Quickly . . . . . . . . . . . . . . . . . . . . . . . . . .
82400mfh05.qxd 3/30/01 9:28 AM Page ii Table of Contents Microphone Mute..........................................................45 Name/Message Storing..................................................46 Night Answer (Off-Hours Ringing) ................................49 Off-Hook Signaling .......................................................50 Outside Calls, Answering ..............................................52 Outside Calls, Placing....................................................
82400mfh05.qxd 3/30/01 9:28 AM Page 1 Using Your Telephone Using Your Telephone Your telephone's Alphanumeric Display helps you use features and tells you about your calls. For example, you can see the name of a coworker who calls you. (You may also be able to change the time and date on your phone if it's not correct. Turn to page 78 for more.) Press a One-Touch Key for one-button contact with co-workers and outside callers or when using certain features.
82400mfh05.qxd 3/30/01 9:28 AM Page 2 Using Your Telephone Calling a Co-Worker You can dial a co-worker on the Intercom (page 39), or use Paging (page 58) if you don't know where they are. Visitors at your entrance door can call you on the Intercom using a Door Box (page 31). Outside Calls You can Answer Outside Calls that ring your phone or flash your line keys (page 52). Night Service (page 49) may change the way these same calls ring your phone.
82400mfh05.qxd 3/30/01 9:28 AM Page 3 Using Your Telephone Handling And Rerouting Your Calls FOLLOW ME CALL FWD DND HOLD SEL. DISPL. PARK Use Hold (page 36) to have your call wait at your phone. Or, if your system is a Portrait 824, Park it in orbit for a co-worker (page 14). Have a call for a co-worker? Transfer it to them (page 79). When you leave your desk, think about Call Forwarding your calls to someone else (page 11).
2400mfh05.qxd 3/30/01 9:28 AM Page 4 Using Your Telephone There's no need to keep redialing your outside call if it's busy or unanswered - use Repeat Dial instead (page 62 ). And when your system's lines are busy, Line Queuing (page 53) lets you wait for a free one. With Selectable Display Messages, send a message to your busy coworker's display phone (page 65). They can reply with a Reverse Message (page 66). Placing Calls Quickly Store numbers that you call often in Speed Dial bins (page 74).
82400mfh05.qxd 3/30/01 9:28 AM Page 5 Using Your Telephone When You Work In Groups If you and your co-workers handle each other's calls, you might want to have Extension Hunt Groups (page 33). Someone calling your group's number goes through to the first available extension. If there is no answer at that extension, a co-worker can try the next extension in line using Step Calling (page 76). To answer a call already ringing a co-worker's phone, use Directed Call Pickup (page 28).
82400mfh05.qxd 3/30/01 9:28 AM Page 6 Using Your Telephone Have a Telephone Meeting Conference (page 23) allows you to quickly set up a telephone meeting. Use Meet Me Conference (page 41) to set up a meeting which lets others join if they choose. Optionally, you can also use Meet Me Page to set up a meeting on a page zone. To join two outside callers together and leave them to talk privately, use Tandem Trunking (page 76).
82400mfh05.qxd 3/30/01 9:28 AM Page 7 Using Your Telephone extension can make a voice announced Intercom call over the speaker of both 'executive' extensions. The users at the executive extensions can reply Handsfree and all three parties can talk. Tired of always reaching for the handset or cradling it under your chin while you type? Install a headset and enable Headset Operation (page 36).
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82400mfh05.qxd 3/30/01 9:28 AM Page 9 Account Codes Account Codes Account Codes are codes you enter that help keep track of outside calls. There are two types of Account Codes: Optional and Forced. With optional codes, the Account Codes you enter are solely for categorizing your calls. For example, if you work in an accounting firm that must bill back customers for time on the phone, Optional Account Codes are for you.
82400mfh05.qxd 3/30/01 9:28 AM Page 10 Alarm Clock . To set an alarm at a 1. Press display keyset: 2. Press . ● If programmed as a One-Touch key, press the One-Touch key instead. 3. Dial to set the first alarm or dial to set the second alarm. 4. Dial time in terms of a 24-hour clock. ● For example, dial 1545 for 3:45 PM. 5. Dial . 6. To hang up, press To check an alarm 1. Press setting: 2. Press . . 3. Dial to check the first alarm or dial to check the second alarm. 4.
82400mfh05.qxd 3/30/01 9:28 AM Page 11 Background Music To cancel an alarm: 1. Press . 2. Press . ● If programmed as a One-Touch key, press the One-Touch key instead. 3. Dial to cancel the first alarm or dial to cancel the second alarm. 4. Dial . 5. To hang up, press . Background Music (Portrait 824 only) Background Music (BGM) sends music from an FM receiver, tape deck or CD player your company provides to the speaker in your telephone. This helps give you a pleasant working environment.
82400mfh05.qxd 3/30/01 9:28 AM Page 12 Call Forwarding 2 = Call Forward When Unanswered Forwarded only if the call is unanswered. ● 3 = Call Forward When Busy / Unanswered Forwarded only when the extension is busy or unanswered. ● Call Forwarding will reroute all calls, including calls transferred from another extension. You must enable Call Forwarding from your phone. Executive Call Forwarding This feature allows two extensions to be specially paired for the purpose of forwarding calls.
82400mfh05.qxd 3/30/01 9:28 AM Page 13 Call Forwarding To activate Call Forwarding from a keyset (cont.): 3 = Call Forward When Busy / Unanswered - Forwarded only when the extension is busy or unanswered. -Listen for: one short beep as confirmation of procedure or one long beep indicating call cannot be forwarded to that extension. - Note: If no code is entered, all calls forward immediately to the destination extension. ● 5. Press . To cancel Call 1. Press Forwarding from a keyset (must be done 2.
82400mfh05.qxd 3/30/01 9:28 AM Page 14 Call Parking Call Parking (Portait 824 Only) Call Parking allows you to place an outside call in a waiting state (called a Park orbit) so that any other keyset extension within the same Park group may pick it up. After parking the call, you can Page the person receiving the call and hang up. The paged party just presses the Park key from any extension within the same Park group to pick up the call.
82400mfh05.qxd 3/30/01 9:28 AM Page 15 Caller Waiting (Camp On) while on a call. You can also time Intercom calls or use the idle telephone as a stopwatch. To activate the manual 1. Press Call Timer: 2. Press timing. 3. Press time. to start timing. again to stop to return to the date and Call Waiting (Camp On) After you call a busy extension, use Call Waiting to wait in line (i.e., Camp On) without hanging up. When you Camp On, the system signals the busy user indicating that you are waiting.
82400mfh05.qxd 3/30/01 9:28 AM Page 16 Caller ID Caller ID Caller ID allows a display keyset to show an incoming caller’s telephone number and/or name with the time and date on the phone’s display. The caller’s information can be checked before answering an incoming call. The information received by the system depends upon the capabilities of your local telco. There are two types of Caller ID message formats currently available: Single Message Format and Multiple Message Format.
82400mfh05.qxd 3/30/01 9:28 AM Page 17 Caller ID Temporary Memory When a call is abandoned or the Caller ID table is full, the caller’s information will be stored in the Temporary Memory (up to 24 Caller ID names and numbers). If the Temporary Memory is full, the oldest Caller ID information will automatically be deleted and the new information will be stored in it’s place. The Temporary Memory can be used for the following: ● Placing an outgoing call using the stored Caller ID information.
82400mfh05.qxd 3/30/01 9:29 AM Page 18 Caller ID To store Caller ID 1. Answer call. information in the table: 2. Press and dial . ● If a confirmation tone (one short beep) is heard, the information was successfully stored in the next empty memory bin in the Caller ID Table. If an error tone (three short beeps) is heard: - the system does not allow the extension to edit the table (Program 61 [C.]).
82400mfh05.qxd 3/30/01 9:29 AM Page 19 Caller ID Deleting a bin’s entry: 1. Press key. 2. Dial . 3. Dial bin number (001-100). 4. Press . 5. Press 6. Press 7. Press . . . . To make an outgoing 1. Press call using a bin number: 2. Dial . 3. Dial bin number (001-100). 4. Press . ● Dialing out from a stored number may not work with all central offices. The number stored in the bin may have to be edited (e.g. With 203-926-5400, the “203” may have to be removed in order to dial the number properly).
82400mfh05.qxd 3/30/01 9:29 AM Page 20 Caller ID . To search the Caller ID 1. Press Table for a stored number: 2. Dial . 3. Dial the digits of the phone number to be searched (up to 10 digits max.). 4. Press . The first name and number is displayed. Press (forward) or (backwards) to scroll. 5. To call the displayed number, press ● . OR To edit the information, press + follow the editing instructions explained previously. OR To delete the information: Press + . . To search the Caller ID 1.
82400mfh05.qxd 3/30/01 9:29 AM Page 21 Caller ID To search the Caller ID Table for a stored name (cont.): ● If needed, scroll by pressing (forward) or (backwards). 5. To call the displayed number, press . OR To edit the information, press + follow the editing instructions explained previously. OR To delete the information: Press + . . To place an outgoing 1. Press call from the Temporary Memory: 2. Dial . 3. Scroll to find the number desired. ● scrolls forward, backward. scrolls 4.
82400mfh05.qxd 3/30/01 9:29 AM Page 22 Callback To transfer information 1. Press from the Temporary Memory to the Caller 2. Dial ID Table: 3. Press . . . 4. Press . ● The information will be stored in the next available bin. Callback When you call a busy extension, you can leave a Callback request for a return call. You do not have to repeatedly call the busy extension back, hoping to find it idle.
82400mfh05.qxd 3/30/01 9:29 AM Page 23 Conference To answer the The signal is a quick double ring. Callback signal: 1. ● Extension is called. To cancel Callback: 1. Lift handset to cancel Callback before receiving the Callback signal. 2. Conference Conference lets you add additional inside and outside callers to your conversation. With Conference, you can set up a multiple-party telephone meeting without leaving the office.
82400mfh05.qxd 3/30/01 9:29 AM Page 24 Confirmation Tone Method 2 To establish a 1. Establish an outside call. Conference call: 2. Press . 3. Press and call the other extension by paging and announce the CO line key number. ● The called party must press the CO line key to join. 4. Press . To join a Conference 1. when invited: 2. Press .
82400mfh05.qxd 3/30/01 9:29 AM Page 25 Direct Station Selection Console, DSS Direct Station Selection Console, DSS (Portrait 824 only) If you do a lot of call processing (like an operator or dispatcher), you may have a Direct Station Selection (DSS) Console. The DSS Console gives you a Busy Lamp Field (BLF) and one-button access to extensions and certain system features.
82400mfh05.qxd 3/30/01 9:29 AM Page 26 Direct Station Selection, Extension Unannounced 1. While on a CO call, press a DSS key. ● The CO call is put on Hold and a call Transfer: is placed to the desired extension. 2. Press . ● Called extension rings. Announced Transfer: 1. While on a CO call, press one of the DSS keys. ● CO call is put on hold and a call is placed to the desired extension. 2. Make announcement. 3. Press . ● CO call is transferred.
82400mfh05.qxd 3/30/01 9:29 AM Page 27 Direct Station Selection, Extension To program a One- 1. Touch key for DSS: 2. Press . 3. Dial . 4. Press One-Touch key. 5. Dial extension number. OR To program a Page Zone, dial 80-87 (86 and 87 can only be assigned as DSS keys on the Portrait 824 system). OR To program a Door Box, dial 88 or 89. 6. To use a DSS key: 1. If Single Step Access is programmed and the phone is equipped with a speakerphone, this step can be skipped. 2.
82400mfh05.qxd 3/30/01 9:29 AM Page 28 Directed Call Pickup Directed Call Pickup Use Directed Call Pickup when you need to answer a call ringing another extension without leaving your phone. This lets you easily cover a co-worker's calls when they have to be away from their desk. To intercept Intercom, 1. Unannounced ● Do not press . Transfer and DISA calls to a co-worker's 2. Dial extension number of ringing phone. OR phone: Dial .
82400mfh05.qxd 3/30/01 9:29 AM Page 29 Directory Dialing Directory Dialing If you have a display phone, Directory Dialing lets you call a Speed Dial or Intercom number by choosing the name associated with the number. You do not have to dial the number - you just select the displayed name instead. This feature can be programmed as a One-Touch key in the Programmable Keys feature. To store a name for each Speed Dial number and station, refer to the Name/Message Storing feature (page 46). .
82400mfh05.qxd 3/30/01 9:29 AM Page 30 Do Not Disturb Do Not Disturb Do Not Disturb (DND) blocks Page announcements, ringing and incoming voice announcements to your extension. DND permits you to work undisturbed at your desk without interruptions from your phone. When you activate DND, incoming calls still flash your line keys. While in DND, you may still use your phone in the normal manner for placing and processing calls.
82400mfh05.qxd 3/30/01 9:29 AM Page 31 Door Box twice to block just CO To activate DND 1. Press (cont.): audible. flashes. ● To activate DND while on a call, press FTR then DND/CONF. To cancel DND: 1. Do not lift handset. 2. Press once or twice (whichever makes extinguish). ● To cancel DND while on a call, press FTR then DND/CONF. Door Box Your system may have Door Boxes. A Door Box is a self-contained Intercom unit typically used to monitor an entrance door.
82400mfh05.qxd 3/30/01 9:29 AM Page 32 Executive Override To answer the chime 1. tones by Directed Call Pickup: 2. Dial . ● Connection established. To call a Door Box: 1. 2. Press or , then for box 1 for box 2. to activate the relay. To unlock / lock the 1. Press ● The relay remains closed for 5 seconds door after contacting (This could be longer or for as long as the Door Box: the FLASH key is held down, depending on programming).
82400mfh05.qxd 3/30/01 9:29 AM Page 33 Extension Hunting Extension Hunting Extension Hunting routes internal and DISA calls to a predefined group of hunt group member extensions. A call will ring the first available extension in the hunt group. Extension Hunting is helpful, for example, for a group of co-workers that share responsibility for answering calls. Each new call rings the first available extension in the hunt group. If you receive no answer, use Step Calling (page 76). To call a hunt group 1.
82400mfh05.qxd 3/30/01 9:29 AM Page 34 Handsfree (Speakerphone) Handsfree (Speakerphone) When it's inconvenient to hold the handset, you can use the speaker and microphone in your telephone and talk Handsfree instead. Handsfree is great when you don't have a free hand for the phone. (For example, you may want to enter data at a computer terminal while talking to a customer on the phone.
82400mfh05.qxd 3/30/01 9:29 AM Page 35 Handsfree (Speakerphone) . To place a call 1. Press ● If Single Step Access is programmed, Handsfree: this step can be skipped. 2. Obtain outside or Intercom dial tone in the usual way. ● Listen for: Dial tone 3. Dial number. ● Speak toward phone when call is established. . To answer an outside 1. Press ● If Ringing Line Preference is procall using Handsfree: grammed, this step answers the call. 2. Press flashing . 3. Speak toward phone. To hang up a 1.
82400mfh05.qxd 3/30/01 9:29 AM Page 36 Headset Compatibility Headset Compatibility To get even more freedom and convenience than with Handsfree, purchase a Headset and connect it to your telephone. In addition to having your hands free for other work, you'll have privacy on a call that is not available with Handsfree. To install the headset: 1. Make sure your phone is idle and programmed for headset operation. 2. Unplug the handset. ● Leave the handset in the handset cradle. 3. Plug in the headset.
82400mfh05.qxd 3/30/01 9:29 AM Page 37 Hold Hold (also known as System Hold) For normal calls . . . When you place an outside call on Hold, it flashes your line key and the line keys on your co-workers’ phones as well. Either you or another co-worker can pick up the call on Hold. However, Intercom calls on Hold do not indicate at any other extensions and no other system features can be accessed without disconnecting the call. Exclusive Hold For high priority calls . . .
82400mfh05.qxd 3/30/01 9:29 AM Page 38 Hotline-Dual Handsfree Hotline To retrieve an outside 1. call on Hold: 2. Press flashing To retrieve an out- 1. side call on Hold at another extension: 2. Press flashing OR Press . . . Dial and the extension number that placed the call on Hold. ● Call is connected. To retrieve an 1. Press Intercom call on Hold: . To activate\cancel 1. Press Recall Line Display: 2. Press . . 3. Press 4. Press . .
82400mfh05.qxd 3/30/01 9:29 AM Page 39 Intercom Intercom call over the speaker of two 'executive' extensions. The users at the executive extensions can reply Handsfree (i.e., by just speaking toward the phone) and you can all talk. The simultaneous call goes through only if both executive extensions are idle and an executive extension has not forwarded Intercom calls. When an executive replies by lifting the handset, the other executive is disconnected.
82400mfh05.qxd 3/30/01 9:29 AM Page 40 Last Number Redial To place an Intercom 1. call: 2. Press . ● Listen for: Dial tone 3. Dial extension number. ● To convert a ringing call into a voice announced call or vice versa, dial '1'. To answer an Listen for: Two beeps Intercom call if you 1. Speak toward phone hear two beeps: To answer an Listen for: ICM ring Intercom call that rings your phone: 1.
82400mfh05.qxd 3/30/01 9:29 AM Page 41 Meet-Me Conference Meet-Me Conference Use Meet-Me Conference to have a telephone meeting with up to five other co-worker's. After you announce the Meet-Me Conference over the Paging, a co-worker joins the meeting by dialing the Meet-Me Conference code. Need to talk to only one other co-worker and don't know where they are? Meet-Me Paging allows you to set up a private meeting on a Page zone with one other co-worker.
82400mfh05.qxd 3/30/01 9:29 AM Page 42 Meet-Me Conference (Do not press ). To reply to a Meet-Me 1. Conference: 2. Press . ● Listen for: Conversation with Conference members. To set up a Meet-Me 1. Page: 2. Press . ● Listen for: Dial tone 3. Dial code. ● 80 for All Call ● 81-84 for zones ● 85 for All Call, external zones only ● 86-87 for external zones (Portrait 824 system only) 4. Page person, announce code (Portrait 308 = 80-85, Portrait 824 = 80-87). 5. Dial . Do not hang up.
82400mfh05.qxd 3/30/01 9:29 AM Page 43 Message Waiting Message Waiting Don't keep recalling a busy or unanswered co-worker. Leave them a Message Waiting request for a return call instead. The request is a quick flashing MW LED at the multibutton extension you called and a double wink LED on your phone. When your co-worker answers the Message Waiting, they automatically call your extension. And if someone leaves you a Message Waiting, you'll know you didn't miss their call.
82400mfh05.qxd 3/30/01 9:29 AM Page 44 Message Waiting To cancel all Message 1. Waiting indications you left: 2. Dial . 3. To cancel an individual 1. Message Waiting from the originating phone: 2. Dial , extension number, . 3. To cancel an individ- 1. ual Message Waiting from originating or 2. Press . received phone ● The first message appears. Use '*' to (display phone only): advance and use '#' to go backward. 3. Press to cancel a message. OR Press to return to the phone to an idle condition.
82400mfh05.qxd 3/30/01 9:29 AM Page 45 Microphone Mute To display the exten- Do not lift handset. sion number that left a Message Waiting 1. Press . (display phone only): 2. Dial . ● Extension number displays. 3. To display the next extension number that left a Message Waiting indication, dial again. 4. Press To answer a Message 1. Waiting: 2. Press to return to normal display. . 3. Dial . ● The extension is called. 4.
82400mfh05.qxd 3/30/01 9:29 AM Page 46 Name/Message Storing . To activate 1. Press ● The MIC LED lights steady. You can do Microphone Mute: this while on a call or when your phone is idle. . To deactivate 1. Press ● The MIC LED goes out. Microphone Mute: Name/Message Storing You can create identification names for each outside line, extension and Speed Dial number in the system. This helps you and your coworkers when you place and answer calls.
82400mfh05.qxd 3/30/01 9:29 AM Page 47 Name/Message Storing To enter a name (cont.): the first One-Touch key and dial pad key '2' to get the letter 'A') ● 2) Press the dial pad key showing the letter or symbol you desire.
82400mfh05.qxd 3/30/01 9:29 AM Page 48 Name/Message Storing twice. To store a station 1. Press name: 2. Press . 3. Dial extension number to be stored. 4. Dial . 5. Input the letters of the name to be stored. ● See 'To enter a name' above. 6. Press . 7. Dial next extension number to store. OR Press to finish. twice. To store a Speed Dial 1. Press name: 2. Press . 3. Dial the Speed Dial number to be named (2-digit Speed Dial: 00-99 or 3-digit Speed Dial: 000-199). 4. Press . 5.
82400mfh05.qxd 3/30/01 9:29 AM Page 49 Night Answer (Off-Hours Ringing) Night Answer (Off-Hours Ringing) You may be able to activate Night Answer for your system. Used after normal working hours, Night Answer redirects your system's incoming calls to where they should ring at night. For example, when most of your co-workers have left for home, your system may redirect calls to the security desk.
82400mfh05.qxd 3/30/01 9:29 AM Page 50 Off-Hook Signaling Off-Hook Signaling Trying to get in touch with a co-worker who is busy on a call? Use Off-Hook Signaling to let your co-worker know you're trying to get through. There are two types of Off-Hook Signaling: CO Off-Hook Signaling and Intercom Off-Hook Signaling. With CO Off-Hook Signaling, an incoming CO call will send muted ringing to your phone if you are on a handset call or one short burst of tones if on a Handsfree Intercom call.
82400mfh05.qxd 3/30/01 9:29 AM Page 51 Off-Hook Signaling to put an outside call in To answer CO Off- 1. Press Hook Signaling: progress on Hold or hang up the call in progress. ● You must hang up an Intercom call since no other feature can be used without disconnecting the Intercom call. 2. Press the flashing . To manually send 1. Place an Intercom call. ● Listen for: Busy tone Intercom Off-Hook Signaling: 2. Dial . ● Listen for: One short burst of tones. 3. Wait for a reply.
82400mfh05.qxd 3/30/01 9:29 AM Page 52 Outside Calls, Answering Outside Calls, Answering Answering incoming calls can be as simple as pressing a line key or dialing an access code. There are many types of outside calls that you can answer from your phone. Ask your Communications Manager about the different types of calls you are expected to answer. You may have line and loop keys on your phone. A line key is dedicated to a particular outside line.
82400mfh05.qxd 3/30/01 9:29 AM Page 53 Outside Calls, Placing The method you use depends on how your system and your phone are set up. For example, if your office is set up like a 'key system', you and your co-workers will have line keys for the same outside lines. Your Communications Manager can tell you which method you should use for placing outside calls. To place a call using a 1. Press an available line or loop key.
82400mfh05.qxd 3/30/01 9:29 AM Page 54 Outside Calls, Placing To use Line Queuing: 1. 2. Press . 3. Dial Queue Group number (1-6). ● If you hear busy tone, the extension can not use Line Queuing for that group. 4. Automatic Line Access Automatic Line Access lets you access an outgoing line without pressing a line key or dialing a two-digit line number. A single-digit code automatically accesses an outgoing outside line. . To access the first 1. Press available outgoing line using Automatic 2. Dial .
82400mfh05.qxd 3/30/01 9:29 AM Page 55 Outside Calls, Placing To select DTMF: 1. Dial phone number (pulse mode). 2. Dial . 3. Dial number (tone mode). Are You Behind a PBX? Your telephone system may be connected to a Private Branch Exchange (PBX) rather than to the telephone company's lines. This means that when you get dial tone on an outside line, you are really getting dial tone from the PBX. This may affect the way you place outside calls.
82400mfh05.qxd 3/30/01 9:29 AM Page 56 Outside Calls, Placing If You Hear a Warning Tone While on an outside call, you may hear occasional beeps through your speaker or handset. These tones remind you that you have been on the call a long time.
82400mfh05.qxd 3/30/01 9:29 AM Page 57 Outside Calls, Placing To set Dial Block: 1. Press . 2. Dial . 3. Dial 4 digit personal code. ● You can dial any number as a personal code. 4. Dial . ● Listen for: Confirmation tone when feature activated. OR Error tone when feature is not activated. 5. Press . To release Dial Block: 1. Press . 2. Dial and enter the 4-digit code that was used when feature was activated. 3. Dial .
82400mfh05.qxd 3/30/01 9:29 AM Page 58 Paging . To release Dial Block 1. Press if personal code is forgotten (from sta- 2. Dial . tion #10 only): 3. Dial password (73738 = RESET) ● Note: This is not the system password. This is a special password used for this feature only. 4. Press . 5. Enter the station number to be cleared. 6. Press . ● To enter additional stations, press '#'. 7. Press to exit. Paging Internal Page Need to locate a co-worker or make an announcement? Use Internal Paging.
82400mfh05.qxd 3/30/01 9:29 AM Page 59 Programmable Keys incoming calls, Background Music (BGM) (Portrait 824 only) from an external source, and/or alarm signals to broadcast over the external page zone(s). To make a Page: 1. 2. Press . ● Listen for: Dial tone 3. Dial code. ● 80 for All Call (This can be programmed to page all internal and external zones. Check with your Communications Manager for current programming.
82400mfh05.qxd 3/30/01 9:29 AM Page 60 Programmable Keys features you use most often under the One-Touch, CO or DSS keys. The chart below shows the available features and their corresponding feature numbers. Note that outside lines can only be stored in the top row and the first two keys on the left in the second row (keys 1-8).
82400mfh05.qxd 3/30/01 9:29 AM Page 61 Programmable Keys . To store a feature 1. Press under a One-Touch or CO key: 2. Press . 3. Press a desired One-Touch key or . 4. Dial feature number (01-22). 5. Dial . 6. Press . To delete a feature 1. Press stored on a OneTouch or CO key: 2. Press . . 3. Press a One-Touch key or with the stored feature you wish to delete. 4. Dial feature. 5. Dial 6. Press to delete the stored . . . To check a feature 1. Press stored under a Onewhere Touch or CO key: 2.
82400mfh05.qxd 3/30/01 9:29 AM Page 62 Repeat Dial Repeat Dial Trying to get in touch with a customer and their phone is always busy or unanswered? Don't keep redialing it manually - have Repeat Dial do it for you. Repeat Dial will retry your call automatically until the called party answers or the feature is cancelled. The number of times the system retries a call is programmable. Your Communications Manager can tell you how the system is programmed.
82400mfh05.qxd 3/30/01 9:29 AM Page 63 Save sounds in the warehouse when it's left unattended. You just set up a Room Monitor with a phone in the warehouse area. You must activate Room Monitor at your phone and at the phone you want to monitor. You can only monitor one phone at a time, but any number of phones can monitor the same extension. In addition, Room Monitor is for listening only (i.e., you cannot talk to the monitored extension). To activate or cancel 1. Room Monitor: 2.
82400mfh05.qxd 3/30/01 9:29 AM Page 64 Save You can also quickly redial your last call using Last Number Redial (page 40) and Repeat Redial (page 62). To Save an outside -Do not hang up. number any time after placing a call: 1. Press twice. OR Press One-Touch key. ● Save can retain a number up to 18 digits long, using 0-9, # or *. 2. To dial a Saved 1. outside number: 2. Press . 3. Press . OR Press One-Touch key. ● The stored number dials out.
82400mfh05.qxd 3/30/01 9:29 AM Page 65 Selectable Display Messaging Selectable Display Messaging Activate a Selectable Display message when you leave your desk. A co-worker calling your extension will see the message you activated on their telephone's display. For example, when you leave for vacation, select the message, 'ON VACATION'. Your callers will know why you don't answer. Other than displaying the message, the system puts the calls through normally.
82400mfh05.qxd 3/30/01 9:29 AM Page 66 Selectable Display Messaging Do Not Disturb / General Message When Do Not Disturb is activated or if you're just away from your desk, you can program a message for all display phones calling your extension. Message Waiting When an extension user Intercoms a display phone and receives a busy signal or no answer, you can leave a Message Waiting indication with a selected message.
82400mfh05.qxd 3/30/01 9:29 AM Page 67 Selectable Display Messaging No. 07 08 09 10 11 12 13 14 15 16 17 18 19 47 48 49 Preset Messages (cont.) Message Left for the Day On Break On Vacation Out of Office Out to Lunch Out Until ___:___ Out Until ___/___ Page Me Please See Me See Me ASAP With a Client With a Patient With a Visitor Take Message Please Hold Call Back Later * * * Message 00, 01, 02, 12 and 13 can have digits added to them. . To select a Display 1.Press Message: 2.
82400mfh05.qxd 3/30/01 9:29 AM Page 68 Selectable Display Messaging . To store text in One- 1. Press Touch key #1 and #2: 2. Press One-Touch key #1 or #2. 3. Dial . 4. Enter your own message by using the Name/Message Storing feature (page 46). 5. Press . 6. Dial . 7. Press next One-Touch key to be entered. OR Press to finish. and . To store system 1. Press message (station #10 2. Dial message number (00-49). only): 3. Dial . 4. Edit message by using the Name/Message Storing feature (page 46). 5.
82400mfh05.qxd 3/30/01 9:29 AM Page 69 Selectable Disply Messaging Broadcast Message and . To set up a Broadcast 1. Press Message at Later Time message: 2. Dial message number (00-49), dial OR Press One-Touch key #1 or #2 for a personal message, then dial 3. Edit message if required. . . 4. Press . 5. Dial an extension number or hunt group number (00-04). 6. Press to set more extensions if required. ● This step is only available when extension number is dialed at step 5. 7. Dial . 8.
82400mfh05.qxd 3/30/01 9:30 AM Page 70 Selectable Display Messaging To stop the alarm 1. Press tone and clear the display: . Do Not Disturb Message / General Message . To set a DND/General 1. Press message using preset messages: 2. Dial message number (00-49), dial . OR Press One-Touch key #1 or #2 for personal message, then dial . DND/CONF flashes intermittently as confirmation. ● and . To set a personal DND 1. Press message: 2. Use Name/Message Storing feature to enter a message (page 46). 3.
82400mfh05.qxd 3/30/01 9:30 AM Page 71 Selectable Display Messaging and . To activate or cancel 1. Press ● When DND message is activated, previously proDND/CONF flashes intermittently. grammed DND / General message: Message Waiting Message To leave a Text 1. Place an Intercom call. ● Listen for: Busy or no answer message with a Message Waiting: 2. Dial . ● MW flashes intermittently as confirmation. ● Display shows 'LEAVE MESSAGE?'. 3. To leave no Text Message, hang up. OR Dial to leave Text Message.
82400mfh05.qxd 3/30/01 9:30 AM Page 72 Selectable Display Messaging (Portrait 308) To cancel message 1. Press from extension that left the message: OR (Portrait 824). ● First message appears on the display. 2. Use backup. 3. Press to advance and use to to cancel message. OR Press to return to idle condition. . To view or delete a 1. Press ● First message appears on the display. message at extension that received the message: 2. Use to advance and use to backup. 3. Press to call back.
82400mfh05.qxd 3/30/01 9:30 AM Page 73 Selectable Display Messaging Camp-On Message To set a Camp-On 1. Place an Intercom call. ● Listen for: Busy tone message: 2. Activate Off-Hook Signaling by pressing . 3. Press . 4. Dial message number (00-49), dial . OR Press One-Touch key #1 or #2 for personal message, then dial OR . Press , edit a message using the Name Storing feature, then press ● again and dial . Confirmation tone is heard when message is sent. Reverse Message . To send a Reverse 1.
82400mfh05.qxd 3/30/01 9:30 AM Page 74 Speed Dial Speed Dial Speed Dial gives you quick access to numbers you call frequently. This saves time, for example, when calling a client with whom you deal often. Instead of dialing a long telephone number, you just use Speed Dial. There are two types of Speed Dial: Personal Speed Dial and System Speed Dial. Personal Speed Dial numbers are programmed individually by each user.
82400mfh05.qxd 3/30/01 9:30 AM Page 75 Speed Dial or press To call a System 1. Speed Dial number: 2. Press an idle . . 3. Press . 4. Dial Speed Dial number (00[0]-199). Personal Speed Dial . To store a Personal 1. Press Speed Dial number: 2. Press and . 3. Press a One-Touch key. 4. Dial phone number to be stored. 5. Repeat steps 2 through 4 to program additional numbers. 6. Press to exit. . To clear a Speed Dial 1. Press number: 2. Press and . 3.
82400mfh05.qxd 3/30/01 9:30 AM Page 76 Step Calling . To place an outside 1. Seize a call: 2. Press a One-Touch key which stores the selected number. Step Calling When you make an Intercom call and receive a busy signal or no answer, Step Calling lets you call the other extensions, in ascending order, by just dialing '#'. For example, if extension 12 is busy, Step Calling tries extension 13. If there is no answer at extension 13, Step Calling tries extension 14, and so on.
82400mfh05.qxd 3/30/01 9:30 AM Page 77 Tandem Trunking Note: Central Office Loop Supervision must be provided to prevent lines from remaining conferenced/busy when the parties hang up. To establish an Note: When both outside parties finish the Unsupervised call, unsupervised conference must be manConference: ually terminated by the telephone which set up the call. 1. Establish first outside call. 2. Press . ● The call is put on Hold. 3. Establish second outside call. 4. Press .
400mfh05.qxd 3/30/01 9:30 AM Page 78 Time and Date Setting Time and Date Setting You see the Time and Date on your telephone's display when it is idle and while using some functions of the phone. The Time and Date are programmed at the station connected to port 10 (usually extension 10). Although entered in 24-hour format, the system time always displays in 12-hour format (AM/PM). . To set the system 1. Press time and date (the 2. Dial the four digits for the year.
82400mfh05.qxd 3/30/01 9:30 AM Page 79 Transfer Transfer Transfer lets you quickly send the call you are on to a co-worker. You can Transfer any outside call. If a call you transfer is not answered, it automatically recalls to your extension. You may Transfer a call Screened or Unscreened. With Screened Transfer, you announce the call to the destination user before hanging up. With Unscreened Transfer, you send the call through without an announcement. To Transfer your call: 1. Do not hang up. 2.
82400mfh05.qxd 3/30/01 9:30 AM Page 80 Voice Mail To receive a 1. Stay on the handset. ● The Transfer goes through when the transferred call (if you calling party presses TRFR. are talking on the handset): Voice Mail ☛ This feature requires an optional NVM-Series Voice Mail system. Tired and frustrated by missed calls, inaccurately written messages and telephone tag? End these hassles with Integrated Voice Mail. Ask your Communications Manager if you have this type of Voice Mail system installed.
82400mfh05.qxd 3/30/01 9:30 AM Page 81 Voice Mail Calling Your Mailbox To program a voice 1. mail key: 2. Press . 3. Press . 4. Press the one-touch key to be programmed. 5. Dial . 6. To call your mailbox: 1. Press the Voice Mail key. 2. (Optional) After answer, dial security code. ● Ask your Communications Manager for your security code. Leaving a Message To leave a message in The extension you call can be busy, in DND the mailbox of an or unanswered. unanswered extension: 1. .
82400mfh05.qxd 3/30/01 9:30 AM Page 82 Voice Mail Forwarding Calls to Your Mailbox To activate Call 1. Forwarding: 2. . 3. Dial station number of the voice mail. 4. Dial Call Forwarding condition: ● 0 = All Calls ● 1 = Not answered ● 2 = Busy ● 3 = Busy or not answered 5. To cancel Call 1. Forwarding: 2. . 3. . twice. Transferring Calls to a Mailbox . To Transfer your 1. active call to a 2. Dial station number. ● This number can be your mailbox nummailbox: ber or a co-worker's mailbox number. 3.
82400mfh05.qxd 3/30/01 9:30 AM Page 83 Volume Control Recording Your Call To assign a Recording 1. key: 2. . 3. Dial and press a line key. 4. Dial 5. Press . . 6. To record your active 1. Press the programmed Record key. call in your mailbox: OR 1. If it's an Intercom call, press dial and . If it's a CO call, press and dial . ● You hear two beeps and your Record key flashes. The beeps periodically remind you that you are recording.
82400mfh05.qxd 3/30/01 9:30 AM Page 84 Volume Control or To adjust the Ringing 1. Press phone is ringing or idle. Volume: while the To adjust the Handset 1. Press handset call. Receiver Volume: or while on a To adjust the Speaker 1. Press mode. Volume: or in handsfree To adjust the LCD Do not lift handset. contrast for display or phones: 1. Press phone is idle.
82400mfh05.qxd 3/30/01 9:30 AM Page 85 Charts Charts This section contains handy charts for your reference. You'll find: ● The dialing plan (the numbers you dial) -- see below ● Flash rates for your telephone keys - see page 86 Your System's Dialing Plan With certain system programming changes, the feature access codes may be different than described. Enter your revised codes in the blank column to the right of the standard codes.
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82400mfh05.qxd 3/30/01 9:30 AM Page 1 Index A Account Codes . . . . . . . . . . . . . .9 Alarm Clock . . . . . . . . . . . . . . . .9 Answering Outside Calls . . . . . .52 Automatic Line Access . . . . . . . .54 B Background Music . . . . . . . . . . .11 C Call Forwarding . . . . . . . . . . . . .13 To Voice Mail . . . . . . . . . . .82 Call Parking . . . . . . . . . . . . . . . .14 Call Timer . . . . . . . . . . . . . . . . .14 Call Waiting . . . . . . . . . . . . . . . .15 Callback . . . . . . . . .
82400mfh05.qxd 3/30/01 9:30 AM Page 2 Index Hold . . . . . . . . . . . . . . . . . . . . . .36 Hotline-Dual Handsfree Hotline .38 I ICM SEE Intercom If You Need Privacy . . . . . . . . . .5 Intercom . . . . . . . . . . . . . . . . . . .39 Internal Page . . . . . . . . . . . . . . . .58 L Last Number Redial . . . . . . . . . .40 Leaving a Voice Mail Message . .81 Line Queuing . . . . . . . . . . . . . . .53 LND SEE Last Number Redial M Mailbox Transfer . . . . . . . . . . . .82 Meet-Me Conference . .
82400mfh05.qxd 3/30/01 9:30 AM Page 3 Index S W Save . . . . . . . . . . . . . . . . . . . . . .63 Selectable Display Messaging . . .65 Speakerphone . . . . . . . . . . . . . . .34 Speed Dial . . . . . . . . . . . . . . . . .74 Step Calling . . . . . . . . . . . . . . . .76 Streamlining Your Telephone's Operation . . . . . . . . . . . . . .6 Warning Tone . . . . . . . . . . . . . . .56 When You Work In Groups . . . . .5 When Your Call Can't Go Through . . . . . . . . . . . . . . .
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82400mfh05.qxd 3/30/01 9:30 AM Page 1 NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 Tel: 800-365-1928 Fax: 203-926-5458 cng.nec.com Other Important Telephone Numbers Sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer Service: . . . . . . . . . . . . . . . . . . . Customer Service FAX: . . . . . . . . . . . . . . . Technical Service: . . . . . . . . . . . . . . . . . . . Discontinued Product Service: . . . . . . . . . . Technical Training: . . . . .
82400mfh05CVR.QXD 3/30/01 9:26 AM Page 1 NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.
