Fold this panel out for a handy NVM-Series Quick Reference Chart. Voice Mail and Automated Attendant User’s Guide NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com 17600SUG05 April 2001 Printed in U.S.A.
This manual has been developed by NEC America, Inc.. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: Main Menu Features Listen to Messages (5) Pg © 2001 by NEC America. All Rights Reserved Touch Tone is a trademark of AT&T Printed in U.S.A.
17600sug05.qxd 3/13/01 12:01 PM Page i Table of Contents Introducing NVM-Series ..................................................1 About NVM-Series . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Guide and the Cross Reference Chart . . . . .1 About the Automated Attendant . . . . . . . . . . . . . . . . . .1 About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About Fax Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17600sug05.qxd 3/13/01 12:01 PM Page ii Table of Contents Recording and Checking Messages ..............................37 Recording a Message . . . . . . . . . . . . . . . . . . . . . . . . .37 Recording a Future Delivery Message . . . . . . . . . . . . .41 Using the Recording Options . . . . . . . . . . . . . . . . . . .43 Recording Urgent Messages . . . . . . . . . . . . . . . . . . . .45 Recording a Confidential Message . . . . . . . . . . . . . . .50 Checking a Message You Sent . . . . . . . . . .
17600sug05.qxd 3/13/01 12:01 PM Page 1 Introducing NVM-Series About NVM-Series NVM-Series connects to your telephone system and provides an Automated Attendant plus Voice Mail. NVM-Series includes the following products: NVM-2e, VANGARD Mail and NVM-2000. About This Guide and the Cross Reference Chart This guide describes the NVM-Series features and how they integrate with the i-Series, DS1000/2000, Portrait 308/824 and ONYX/DS01 telephone systems.
17600sug05.qxd 3/13/01 12:01 PM Page 2 Introducing NVM-Series About Fax Mail The FAX Mail Option lets callers send a FAX message to your mailbox. NVM-Series stores the faxed document as if it were a message, hence the name FAX Message. What’s nice about FAX Mail is that FAX Messages stay private until you are ready to get a printout of them. To learn how callers can send you FAX Messages and how you can retrieve them, turn to page 36.
17600sug05.qxd 3/13/01 12:01 PM Page 3 Introducing NVM-Series And while you are listening to a network message from another Voice Mail system, you can: ■ Record a reply. NVM-Series will deliver your reply to the message sender at the programmed delivery time. ■ Make an immediate call to the message sender. No need to exit your mailbox and make the call. ■ Forward the message to another mailbox.
17600sug05.qxd 3/13/01 12:01 PM Page 4 Introducing NVM-Series Numbers to Remember Your System Administrator can give you these numbers.
17600sug05.qxd 3/13/01 12:01 PM Page 5 Calling NVM-Series Calling the Automated Attendant To call the 1. Dial NVM-Series outside phone number. Automated ● The Automated Attendant answers. Attendant from out- 2. Follow the dialing instructions. side the company ● If the phone system you call has External Extensions, your call may actually go to another telephone number. To call your direct This works only if all your calls are forline and reach the warded to your mailbox (see page 60).
17600sug05.qxd 3/13/01 12:01 PM Page 6 Calling NVM-Series Calling the Automated Attendant (cont'd) To return to the (See Exiting a Mailbox on page 22.) Automated Attendant after exiting a mailbox To return to the (See page 37.) Automated Attendant after you leave a "quick message" To exit the 1. Hang up. Automated Attendant Calling Your Subscriber Mailbox Calling your Subscriber mailbox gives you access to the NVMSeries Main Menu.
17600sug05.qxd 3/13/01 12:01 PM Page 7 Calling NVM-Series Calling Your Subscriber Mailbox (cont'd) To call your mailbox If the Message key or lamp is flashing, this from your extension means you have messages (see also page 25). 1. ■ i-Series: Press only VM key; or, CALL key, dial ❋ 8. On SLT, lift handset, dial ❋ 8. ■ DS1000/2000: Press ICM, MW. On SLT, lift handset, dial ❋ 8. ■ ONYX/DS01: Press Message key. On SLT, lift handset, dial ❋ 6.
17600sug05.qxd 3/13/01 12:01 PM Page 8 Calling NVM-Series Calling Your Subscriber Mailbox (cont'd) To call your mailbox 1. Dial NVM-Series phone number. from outside the 2. Wait for company greeting. company through 3. Press # during the greeting. the Automated ● You hear: Please enter your mailbox Attendant number. If you do not hear this, you may have to press something other than #. Ask your System Administrator for the LOGON code in the Dial Action Table. 4. Dial your mailbox number.
17600sug05.qxd 3/13/01 12:01 PM Page 9 Calling NVM-Series The NVM-Series Main Menu The NVM-Series Main Menu of features is shown below. To gain access to this menu, you must call your mailbox (page 6). The menu below also shows you where to go in this guide for more information. ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Listen to Messages ...........................................................................25 Record and Send a Message.............................................................
17600sug05.qxd 3/13/01 12:01 PM Page 10 Calling NVM-Series Calling an Announcement Mailbox An Announcement Mailbox is a mailbox that simply plays recorded information. Typical Announcement Messages include: monthly sales figures, a weekly business schedule, daily interest rates, insurance claim information, movie schedule, etc. You can call an Announcement Mailbox from outside the company and listen to the Announcement Message. To call an 1. Dial NVM-Series phone number. Announcement 2.
17600sug05.qxd 3/13/01 12:01 PM Page 11 Calling NVM-Series Calling a Guest Mailbox A Guest Mailbox is a mailbox that your System Administrator can reserve for an outside party you know, perhaps a vendor you frequently do business with. You can record messages for the Guest Mailbox, and the Guest can retrieve them through the Automated Attendant or through an extension inside your company.
17600sug05.qxd 3/13/01 12:01 PM Page 12 Calling NVM-Series Calling a Guest Mailbox (cont'd) To call their Guest If the Message key or lamp is flashing, this Mailbox from their means there are messages in the mailbox. special Guest exten● (See also page 25.) sion (if there is one), 1. ■ i-Series: Press only VM key; or, a person must CALL key, dial ❋ 8. On SLT, lift handset, dial ❋ 8. ■ DS1000/2000: Press ICM, MW. On SLT, lift handset, dial ❋ 8. ■ ONYX/DS01: Press Message key.
600sug05.qxd 3/13/01 12:01 PM Page 13 Calling NVM-Series Calling a Message Center Mailbox Your System Administrator usually sets up a Message Center Mailbox for callers who dial the Automated Attendant from a rotary dial phone. A Message Center Mailbox is a "catch-all" type of mailbox that lets rotary dial callers leave a message without dialing any codes.
17600sug05.qxd 3/13/01 12:01 PM Page 14 Calling NVM-Series Calling a Message Center Mailbox (cont'd) To call a Message 1. Get intercom dial tone, dial Voice Mail Center Mailbox from master extension. any extension ● You hear: Please enter your mailbox number. 2. Dial Message Center Mailbox number. ● If the mailbox has a security code, you hear: Please enter your security code. 3. Dial your security code (if required). To call a Message 1. Dial NVM-Series phone number. Center Mailbox from 2.
17600sug05.qxd 3/13/01 12:01 PM Page 15 Calling NVM-Series Calling a Future Delivery Mailbox A Future Delivery Mailbox stores Future Delivery Messages. NVM-Series sends a Future Delivery Message to other mailboxes on the programmed delivery date and time. (See also Recording a Future Delivery Message.) If necessary, you can call the Future Delivery Mailbox to listen to and erase a Future Delivery Message before NVM-Series sends it.
17600sug05.qxd 3/13/01 12:01 PM Page 16 Calling NVM-Series Calling a Network Mailbox If necessary, a person can call (i.e., log onto) an Alias or Remote Network Mailbox and listen to the stored messages before NVMSeries sends them to the other Voice Mail System (s).
17600sug05.qxd 3/13/01 12:01 PM Page 17 About Your Incoming Call Options NVM-Series can handle your incoming callers in a variety of ways. About Call Announcing With Call Announcing, the Automated Attendant can let you know who is calling. For more information, see Using the Call Announcing Option on page 58. About Call Queuing With Call Queuing, NVM-Series lets your Automated Attendant callers queue ("wait in line") for your extension when you are busy on a call.
17600sug05.qxd 3/13/01 12:01 PM Page 18 About Your Incoming Call Options About Call Waiting With Call Waiting, NVM-Series lets Automated Attendant callers send a signal (beeps) to your extension while you are busy on a call. For more information, see Using the Call Waiting Option. About the Paging Message If you record a Paging Message, NVM-Series uses it to page you when a caller tries to reach you.
17600sug05.qxd 3/13/01 12:01 PM Page 19 About Your Incoming Call Options About the Paging Message (cont'd) ■ The Paging Message itself is simply a message you record to page yourself. For example, John Smith should record a Paging Message something like this: ● John Smith. You have a call parked at your extension. NVM-Series is initially set up to page the All Call Page Zone. To have NVM-Series page a different zone, see your System Administrator.
17600sug05.qxd 3/13/01 12:01 PM Page 20 About Your Incoming Call Options About Caller ID Caller ID identifies the telephone number of an incoming caller. This enhances NVM-Series operation in a couple of ways (see below). Caller ID and the Make Call Option ■ ■ ■ If an outside caller tries your extension and gets your Mailbox Greeting, NVM-Series can ask the caller to identify (that is, enter) their telephone number right after the greeting plays.
17600sug05.qxd 3/13/01 12:01 PM Page 21 About Your Incoming Call Options About Auto Attendant Do Not Disturb Auto Attendant Do Not Disturb prevents Auto Attendant calls from ringing your phone. Callers immediately hear your Mailbox Greeting and can leave a message. For details, see Recording a Mailbox Greeting & Auto Attendant Do Not Disturb on page 48.
17600sug05.qxd 3/13/01 12:01 PM Page 22 Exiting NVM-Series Exiting the Automated Attendant To exit the Hang up. Automated Attendant Exiting a Mailbox After you call a mailbox to listen to its messages and/or use other NVM-Series features, you exit the mailbox as described below. These instructions apply to Subscriber, Guest, Message Center, and Future Delivery Mailboxes. To exit an Announcement Mailbox, see Calling an Announcement Mailbox. To eXit a mailbox Press XX (99) or hang up.
17600sug05.qxd 3/13/01 12:01 PM Page 23 Exiting NVM-Series Exiting a Mailbox (cont'd) To eXit a mailbox and return to the Automated Attendant You cannot return to the Automated Attendant after you dial 9 to exit a Future Delivery Mailbox from an inside extension. 1. Press X (9). ● Listen for: To go to the Automated Attendant, press the star key (if you do not hear it, you cannot call the Automated Attendant).
17600sug05.qxd 3/13/01 12:01 PM Page 24 Getting Help and the Time/Date Getting Recorded Help If you forget what codes to press or you press a code and NVMSeries says: ● That is an invalid entry: ■ Wait a few seconds without dialing anything. NVM-Series will repeat your choices or play the prompt: ● For a help message, press zero. At this point you can press zero to hear your options. ■ Press zero right away to get a recorded help message (if you are in your mailbox).
17600sug05.qxd 3/13/01 12:01 PM Page 25 Listening to Messages How You Know You Have Messages NVM-Series lets you know you have messages as follows: ■ It flashes the Message key/lamp at your phone. The Message key/lamp flashes as long as there are new messages in your mailbox (that is, messages that you have not started to listen to). ■ You may also hear the synthesized announcement over your phone’s speaker: ● You have a message.
17600sug05.qxd 3/13/01 12:01 PM Page 26 Listening to Messages How You Know You Have Messages (cont'd) To display how many From your i-Series keyset: messages you have 1. Do not lift handset. 2. Press CHECK. 3. Dial ❋ 0. There are 3 message displays: ■ VOICE MESSAGES ● (For messages in your mailbox) ■ VAU GENERAL MESSAGE ● (For a General Message [recorded]) ■ CHECK MESSAGE ● (For Messages Waiting) 4. To see what type of messages you have, press VOL UP/DOWN. 5.
17600sug05.qxd 3/13/01 12:01 PM Page 27 Listening to Messages Listening to Your Messages You can listen to your messages after you call your mailbox. If you listen to a message all the way through, NVM-Series will erase or save it, depending on programming. To override the automatic erase/save, press SA to save or E to erase the message. If you listen to only part of a message, NVM-Series leaves it in your mailbox. This type of message is classified as a "Held" message.
17600sug05.qxd 3/13/01 12:01 PM Page 28 Listening to Messages Listening to Your Messages (cont'd) To Listen to your 1. Call your mailbox (see page 6). Messages 2. Press L (5). The first or last message plays (depending on programming). ● When it's done, you hear: The message will be erased when you exit your mailbox. or The message has been saved. Then you hear a mini menu of options. To turn it on/off, see Auto Help on page 54. 3. Press L to listen to the next one.
17600sug05.qxd 3/13/01 12:01 PM Page 29 Listening to Messages Using the Listening Options (cont'd) Some of listening options are not available to Message Center, Guest and Future Delivery Mailboxes. For more information, see Calling a Message Center Mailbox, Calling a Guest Mailbox and Calling a Future Delivery Mailbox. To record a REply to NVM-Series sends your reply to the maila message box that sent the message (including mailboxes at remote network locations). 1. Press RE (73). 2.
17600sug05.qxd 3/13/01 12:01 PM Page 30 Listening to Messages Using the Listening Options (cont'd) To have the Message Forwarded to another mailbox (including network mailboxes), cont’d 30 ■ You can forward the message to a maximum of 10 mailboxes. You can enter the following mailbox types: Subscriber, Guest, Message Center, Distribution, Alias Network, Remote Network. (The Remote Network Mailbox and the accompanying destination mailbox count as one mailbox toward the maximum of 10.
17600sug05.qxd 3/13/01 12:01 PM Page 31 Listening to Messages Using the Listening Options (cont'd) To have the Message Forwarded to another mailbox (including network mailboxes), cont’d ■ If you press MF in the middle of a message, NVM-Series will erase it when you exit your mailbox unless auto save is enabled or you save it. ■ A message that you forward to a Network Mailbox can be returned to you. For a list of the reasons why, see page 41.
17600sug05.qxd 3/13/01 12:01 PM Page 32 Listening to Messages Using the Listening Options (cont'd) To Make a Call to the 1. Press MC (62). message sender ● You hear: Please Hold. (including message ■ Then NVM-Series calls the extension senders from other that left the message. If the message is Voice Mail systems in a network message, NVM-Series calls the network) the remote Automated Attendant and dials the mailbox number that left the message.
17600sug05.qxd 3/13/01 12:01 PM Page 33 Listening to Messages Using the Listening Options (cont’d) To exit the listening 1. Press #. mode ■ You hear an options menu. To hear TIme, date, 1. Press TI (84). sender ■ If you press TI in the middle of a message, NVM-Series plays the time/date/sender, then continues playing the message. ■ If the mailbox is storing responses from an Interactive Mailbox, pressing TI also plays the Reference number for the responses (if it is enabled).
17600sug05.qxd 3/13/01 12:01 PM Page 34 Listening to Messages Using the Listening Options (cont'd) To Reverse the order 1. Press RL (75). in which you Listen ■ All the comments for listening to mesto the messages sages apply to listening in reverse order. ● See also Listening to Your Messages on page 27. To Listen (skip) to 1. Press L (5). the next message ● See also Listening to Your Messages on page 27. To pause while 1. Press ❋. listening ● You hear: Listening has been paused.
17600sug05.qxd 3/13/01 12:01 PM Page 35 Listening to Messages Using the Listening Options (cont'd) To Go ahead (fast 1. Press G (4) before the message ends. forward) a few sec■ The go-ahead interval is normally 5 onds and listen seconds. To turn the Volume 1. Press VU (88) for volume up. Up or Down, or 2. Press VD (83) for volume down. restore it to Normal 3. Press VN (86) for normal volume. To select the list of 1. Press 1N (16).
17600sug05.qxd 3/13/01 12:01 PM Page 36 Listening to Messages Retrieving Fax Messages To send a FAX Message to your mailbox, callers must call you from a FAX telephone. NVM-Series then plays recorded instructions on how to send the FAX. Depending on how NVM-Series is set up, they may be able to record a comment just before sending the FAX. To see if you have a FAX message, you simply call your mailbox and press L to listen.
17600sug05.qxd 3/13/01 12:01 PM Page 37 Recording and Checking Messages Recording a Message NVM-Series lets you record a message for a person: ■ After you call their extension through the Automated Attendant and can't get through. ■ After you call the person's direct line while it is forwarded to their mailbox. ■ After you call the Automated Attendant, without calling the person's extension (this is called "quick message").
17600sug05.qxd 3/13/01 12:01 PM Page 38 Recording and Checking Messages Recording a Message (cont'd) To record a message 1. Press a key to begin recording, if after you try an instructed to do so. Otherwise, just start extension through speaking after the tone. the Automated 2. When done, hang up or press # to return Attendant or you call to the Automated Attendant. a person's direct line To record a message 1. Access the Distribution Mailbox. for a Distribution ● See the System Administrator.
17600sug05.qxd 3/13/01 12:01 PM Page 39 Recording and Checking Messages Recording a Message (cont’d) To record a "quick 1. Dial NVM-Series telephone number. message" through 2. Press ❋ during company greeting. the Automated ● You may have to press 0-9 (it's proAttendant (i.e., withgrammable). out first calling some- 3. Dial the desired extension number (or one's extension) dial the desired Alias Network Mailbox number).
17600sug05.qxd 3/13/01 12:01 PM Page 40 Recording and Checking Messages Recording a Message (cont'd) To Record a 1. Call your mailbox (see page 6). message and Send it 2. Press RS (77). to another mailbox ● To hear the Recording Options while (including network recording, press zero. mailboxes) 3. Follow the voice prompts. ■ You can send the message to a maximum of 10 mailboxes. Simply follow the voice prompts to enter the desired mailbox numbers or names.
17600sug05.qxd 3/13/01 12:01 PM Page 41 Recording and Checking Messages Recording a Message (cont'd) To Record a message and Send it to another mailbox (including network mailboxes), cont’d ■ Network messages can be returned to you because: ● The message was too long for the remote Voice Mail system to accept. ● The destination (remote) mailbox could not be found. ● The destination mailbox did not accept the message. ● The destination mailbox was full. ● The network call could not be completed.
17600sug05.qxd 3/13/01 12:01 PM Page 42 Recording and Checking Messages Recording a Future Delivery Message (cont'd) To record a Future 1. Call your mailbox (see page 6). Delivery Message and 2. Press FD (33). send it to another ● To hear the Recording Options while mailbox (including recording, press zero. network mailboxes) 3. Follow the voice prompts. ■ You can send the message to a maximum of 10 mailboxes.
17600sug05.qxd 3/13/01 12:01 PM Page 43 Recording and Checking Messages Using the Recording Options You can use the options below while recording. To hear these options while recording, just press zero. NVM-Series pauses the recording and lists the options. You can select an option any time during the listing. Note: NVM-Series does not play the recording options when you press zero while recording a reply to a message or while recording a message after making an intercom call.
17600sug05.qxd 3/13/01 12:01 PM Page 44 Recording and Checking Messages Using the Recording Options (cont'd) To Backup to the 1. Press BB (22) if you started recording by Beginning and Listen pressing R or RS or if you are recording to the recording a comment to a message you are going to forward. Otherwise, press 5 L. ■ The recording plays, then pauses. You can press ❋ to continue recording or you can select another option.
17600sug05.qxd 3/13/01 12:01 PM Page 45 Recording and Checking Messages Recording Urgent Messages After you record a message, you can tag it as Urgent so that the message gets priority handling in the recipient’s mailbox. ■ When the recipient logs on to their mailbox, NVM-Series immediately says: ● You have an Urgent Message. You have __ (total) messages. ■ Then, when the recipient presses L to listen, NVM-Series says: ● This is an Urgent Message.
17600sug05.qxd 3/13/01 12:01 PM Page 46 Recording and Checking Messages Recording a Confidential Message After you record a message, you can tag it as “Confidential.” Recipients of Confidential Messages will not be able to use the MF command nor the Auto Forward feature to forward the message to another mailbox. Note: Auto Attendant callers can also leave Confidential Messages for extension users (if NVM-Series is so programmed). To record a 1. Record a message using RS, MF, or Confidential Message FD.
17600sug05.qxd 3/13/01 12:01 PM Page 47 Recording and Checking Messages Requesting a Return Receipt After you record a message, you can request that NVM-Series automatically place a Return Receipt in your mailbox as soon as the recipient listens to your message. The return receipt lets you know the exact date and time that your message was listened to.
17600sug05.qxd 3/13/01 12:01 PM Page 48 Recording a Mailbox Greeting/Name Recording a Mailbox Greeting and Auto Attendant Do Not Disturb You can record up to three different personal greetings for your mailbox to let callers know your whereabouts before they leave you a message. NVM-Series plays the greeting that you select as "active." A typical greeting is: ● Hello. I'm away from my desk right now. Please leave a message at the tone, and I will get back to you as soon as I can.
17600sug05.qxd 3/13/01 12:01 PM Page 49 Recording a Mailbox Greeting/Name Recording a Mailbox Greeting (cont'd) (3) If Auto Attendant Do Not Disturb is on, NVM-Series will not activate the following features: Call Parking/Paging, Call Queuing, Call Waiting, or Call Announcing. (4) If Auto Attendant Do Not Disturb is off, NVM-Series will play your greeting to callers who decide to leave you a message while using the Call Parking/Paging, Call Queuing, Call Waiting, or Call Announcing feature.
17600sug05.qxd 3/13/01 12:01 PM Page 50 Using Mailbox Options Changing Your Security Code If you assign a security code to your mailbox, you will have to enter the code every time you call your mailbox to listen to your messages or use other NVM-Series features. A security code can be up to 6 digits long. And you can change the security code at any time. If you forget the security code, the System Administrator can erase your current one so you can enter a new one.
17600sug05.qxd 3/13/01 12:01 PM Page 51 Using Mailbox Options About Message Notification (cont’d) ■ ■ The type of number you wish NVM-Series to call: outside, extension, a radio page (with or without an announcer), or a digital pager Whether you must enter your mailbox security code after you accept a notification call at a telephone Once you enable Message Notification, NVM-Series will call you as soon as you receive your first message.
17600sug05.qxd 3/13/01 12:01 PM Page 52 Using Mailbox Options About Message Notification and Urgent Messages NVM-Series lets you turn on Message Notification for only Urgent Messages, if desired. If you turn it on, NVM-Series will ask you to assign a calling priority to the numbers. That is, you can program the order in which NVM-Series will call the 3 notification numbers. If you do not assign a priority to a number, NVM-Series will not call that number for Urgent Messages.
17600sug05.qxd 3/13/01 12:01 PM Page 53 Using Mailbox Options Using Message Notification (cont'd) Note: You can make the following special entries in the notification number. Enter these codes: For this special entry: ❋ F ■ Flash ❋ H ■ Wait 2 seconds to hear any type of sound (if none, NVM-Series terminates the call). ❋ W ■ Wait 2 seconds for dial tone (if none, NVM-Series terminates the call). ❋ P ■ Non-monitored pause (NVM-Series pauses 2 seconds, then dials next digit.
17600sug05.qxd 3/13/01 12:01 PM Page 54 Using Mailbox Options Using Auto Help Auto Help is the automatic "mini" menu of options that plays right after you call your mailbox, after you listen to a message, or when you pause recording or exceed the recording limit. You can turn Auto Help on or off depending on your preference. (You can’t turn Auto Help on and off in NVM-2e.) For example: ■ If Auto Help is on and you call your mailbox when you have messages, you hear: ● You have x messages.
17600sug05.qxd 3/13/01 12:01 PM Page 55 Using Mailbox Options Using Auto Forward With Auto Forward, NVM-Series can automatically copy each of your messages to another person's mailbox – your "partner mailbox." This way, if you are on vacation, your partner can immediately respond to any messages you receive. You will not have to ask someone to check your mailbox. By default, NVM-Series will save each message in your mailbox after copying it to your partner mailbox.
17600sug05.qxd 3/13/01 12:01 PM Page 56 Using Mailbox Options Using Auto Time-Stamp After playing a message, NVM-Series can automatically play the following: ■ Time and date that the message was left. ■ Name or number of the message sender. If Auto Time-Stamp is off, you must press TI during or after a message to get this information. To change the mail- 1. Call your mailbox. box OPtion called, 2. Press OP (67). Auto Time-Stamp 3. Press AT (28). 4. Follow the voice prompts.
17600sug05.qxd 3/13/01 12:01 PM Page 57 Using Mailbox Options Using the Call Waiting Option Call Waiting lets the NVM-Series Automated Attendant callers send a signal (beeps) to your extension while you are busy on a call. This way, you know when another call is waiting for you. It works like this: ■ When you are busy on a call, the Automated Attendant says this to a caller: ● Extension XXX (or your name) is busy. To leave a message, press 1. To wait for the extension to become available, press 2.
17600sug05.qxd 3/13/01 12:01 PM Page 58 Using Mailbox Options Using the Call Announcing Option With Call Announcing, the NVM-Series Automated Attendant can let you know who is calling before putting the person through to your Subscriber extension. You can accept the call or send it back to the Automated Attendant if you are too busy to take the call. It works like this: The Automated Attendant asks the caller to record their name, then the Automated Attendant calls you.
17600sug05.qxd 3/13/01 12:01 PM Page 59 Using Mailbox Options Using the Call Announcing Option (cont’d) Notes: (1) To have Call Announcing, the System Administrator must allow it for your Subscriber Mailbox in system programming. (2) If you turn on Auto Attendant Do Not Disturb (see also Recording a Mailbox Greeting) or Paging Message, Call Announcing will not be available to callers. To turn on/off the 1. Call your mailbox (see page 6). mailbox OPtion 2. Press OP (67). called, Call 3. Press CA (22).
17600sug05.qxd 3/13/01 12:01 PM Page 60 Sending Calls to a Mailbox Forwarding Your Calls To Your Mailbox To have NVM-Series answer your incoming line, you simply forward calls to your mailbox (this applies to Subscriber and Guest Mailboxes). When you forward the calls, NVM-Series: ■ Answers the line. NVM-Series will also answer Automated Attendant transfers, if they ring your phone, and ringing Intercom calls. ■ Plays your mailbox greeting, if it is recorded.
17600sug05.qxd 3/13/01 12:01 PM Page 61 Sending Calls to a Mailbox Forwarding Your Calls To Your Mailbox (cont'd) To forward calls to From your i-Series phone: your mailbox 1. Press idle CALL key (or lift the handset at SLT). 2. Press Call Forwarding key (or dial ❋ 2). 3. Dial Call Forwarding type: ■ 2 forwards on busy. ■ 6 forwards on no-answer (after "X" rings). (See also About the Paging Message on page 18.) ■ 4 forwards all calls immediately. 4. Press Voice Mail key.
17600sug05.qxd 3/13/01 12:01 PM Page 62 Sending Calls to a Mailbox Forwarding Your Calls To Your Mailbox (cont'd) To forward calls to From your ONYX/DS01 phone: your mailbox, cont’d 1. Get Intercom dial tone, press #. 2. Dial NVM-Series master extension. 3. Dial 1, 2, or 3, then hang up. ■ 1 forwards unanswered calls (after "X" rings). If your Paging Message is recorded, NVM-Series gives the caller the paging option. (See About the Paging Message on page 18.) ■ 2 Forwards busy and unanswered calls.
17600sug05.qxd 3/13/01 12:01 PM Page 63 Sending Calls to a Mailbox Forwarding Your Calls To Your Mailbox (cont'd) To cancel forwarding From your i-Series phone: 1. Press idle CALL key (or lift the handset at SLT). 2. Press Call Forwarding key (or dial ❋ 2). 3. Dial 0. From your DS1000/2000 phone: 1. ■ Keyset: Press ICM ■ SLT: Lift handset 2. Dial ❋ 3 0. 3. ■ Keyset: SPK to hang up. ■ SLT: Hang up. From your ONYX/DS01 phone: 1. Get Intercom dial tone. 2. Press #, hang up.
17600sug05.qxd 3/13/01 12:01 PM Page 64 Sending Calls to a Mailbox Transferring a Call to a Mailbox You can transfer an outside caller to a co-worker's mailbox (Subscriber, Guest, or Alias Network) so the caller can leave a message. This is handy when the caller needs to speak with a co-worker who is out of the office. You can also transfer a caller to other types of mailboxes.
17600sug05.qxd 3/13/01 12:01 PM Page 65 Sending Calls to a Mailbox Transferring a Call to a Mailbox (cont’d) To transfer an From your DS1000/2000 keyset: outside call to a DS1000/2000 SLTs cannot Transfer calls to a co-worker’s mailbox. mailbox, cont’d 1. Press ICM. 2. Dial desired mailbox number or press DSS key. 3. Press MW, SPK to hang up. From your ONYX/DS01 keyset: 1. Press Transfer or Intercom key. 2. Press Message key. 3. Dial desired mailbox number. 4. Hang up.
17600sug05.qxd 3/13/01 12:01 PM Page 66 Sending Calls to a Mailbox Recording a Conversation If you have a keyset with a RECORD key, you can record your telephone conversations for up to one hour. NVM-Series stores the conversation in your mailbox as if it were a recorded message. Note: In some phone systems, a lit RECORD key means NVM-Series is busy and you won’t be able to record a conversation. To record a From your i-Series, DS1000/2000, telephone Portrait 308/824 or ONYX/DS01 keyset: conversation 1.
17600sug05.qxd 3/13/01 12:01 PM Page 67 Sending Calls to a Mailbox Personal Answering Machine The Personal Answering Machine feature answers your incoming calls and screens them, much like a home answering machine. The caller's message is broadcast over your speaker and recorded into your NVMSeries mailbox. You have several options while the Personal Answering Machine feature is activated. (See the procedures below.
17600sug05.qxd 3/13/01 12:01 PM Page 68 Sending Calls to a Mailbox Personal Answering Machine (cont’d) To enable Personal From your DS1000/2000 keyset: Answering Machine, 1. Press ICM. cont’d 2. Dial ❋ 3 8. 3. Dial Answering Machine Emulation option: ■ 2 = Forward all calls. ■ 7 = Forward just outside calls. 4. Press SPK to hang up. From your ONYX/DS01 keyset: 1. Get intercom dial tone. 2. Dial #. 3. Press Message key. 4. Dial 4. 5. Hang up. 6.
17600sug05.qxd 3/13/01 12:01 PM Page 69 Notes on Other Integrations About NVM-2004 Use NVM-Series model NVM-2004 if you have a telephone system other than i-Series, DS1000/2000, ONYX/DS01 or Portrait 308/824. This section describes the differences between the NVM-2004 features and the feature descriptions in this guide. All other features apply as written. Calling a Mailbox (From an Extension) Your phone system may or may not allow you to press a Message key to call (log onto) your mailbox.
17600sug05.qxd 3/13/01 12:01 PM Page 70 Notes on Other Integrations Call Forwarding to a Mailbox You must use the Call Forwarding procedure for your phone system. Enter the NVM-Series extension number for the forwarding destination. Please note that Call Forwarding to a Mailbox may not be available in your phone system. Transfer to a Mailbox To transfer a call to a 1. Hold call or press Transfer key. mailbox 2. Dial NVM-Series extension. 3.
17600sug05.qxd 3/13/01 12:01 PM Page 71 Using Alliance About Alliance This section provides supplemental information on using NVM-Series with Alliance telephone systems. All other features in this guide apply as written. Calling a Subscriber, Guest or Message Center Mailbox To call the mailbox 1. Lift handset. (from your extension) 2. Dial #. ● If your mailbox has a security code, you hear: Please enter your security code. 3. Dial your security code.
17600sug05.qxd 3/13/01 12:01 PM Page 72 Cross Reference Chart NVM-Series Feature Cross Reference (Sheet 1 of 3) Feature NVM-2e VANGARD NVM-2002 NVM-NT Applicable Phone Systems 1 28i/124i Y Y 6.01 Y 704i N N 4.00.01 Y ONYX VS/DS01 Y Y Y Y ONYX II/III/IV N Y Y Y DS1000/2000 Y Y Y Y Portrait 308/824 Y Y 7.0 Y in the following chart means the feature is not available with Portrait 308/824.
17600sug05.qxd 3/13/01 12:01 PM Page 73 Cross Reference Chart NVM-Series Feature Cross Reference (Sheet 2 of 3) Feature NVM-2e VANGARD NVM-2002 NVM-NT Transferring a Call to a Mailbox Y Y Y Y Transferring a Call to the Auto Attendant Y Y Y Y Y Y Y Y Y Y Y Y N Y 4.00 Y Y Y Y Y Listen to Messages Backup to Beginning Programmable Backup Interval Backup a Few Seconds Erase Message Y Y Y Y Exit Listen Mode Y Y Y Y First Time Logon Tutorial N Y 7.
17600sug05.qxd 3/13/01 12:01 PM Page 74 Cross Reference Chart NVM-Series Feature Cross Reference (Sheet 3 of 3) Feature NVM-2e VANGARD NVM-2002 Auto Forward N Y 4.0 Y Auto Help N Y Y Y New dialing code (AH) NVM-NT N Y 4.0 Y Auto Time Stamp N Y 4.0 Y Call Announcing N Y Y Y Call Waiting N Y Y Y Message Notification, External Y Y Y Y Message Notification, Internal1 Y Y Y Y Message Notification for Urgent Messages N Y 7.
This manual has been developed by NEC America, Inc.. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: Main Menu Features Listen to Messages (5) Pg © 2001 by NEC America. All Rights Reserved Touch Tone is a trademark of AT&T Printed in U.S.A.
Fold this panel out for a handy NVM-Series Quick Reference Chart. Voice Mail and Automated Attendant User’s Guide NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com 17600SUG05 April 2001 Printed in U.S.A.
This manual has been developed by NEC America, Inc.. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: Main Menu Features Listen to Messages (5) Pg © 2001 by NEC America. All Rights Reserved Touch Tone is a trademark of AT&T Printed in U.S.A.
Fold this panel out for a handy NVM-Series Quick Reference Chart. Voice Mail and Automated Attendant User’s Guide NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com 17600SUG05 April 2001 Printed in U.S.A.
