Use and Care Manual

19
Neato app
robot status
What it
means
What to do
If issue persists, please contact Neato Customer Care www.neatorobotics.com/contact-us/
NOTE Context-Sensitive help is also provided in the Neato app to help you troubleshoot items.
Go to https://support.neatorobotics.com for more troubleshooting tips.
Troubleshooting
“Robot
Oine”
message
in the
Neato app
The robot is
disconnected
from its Wi-Fi
connection.
The Neato robot may occasionally go oine if the signal strength of the Wi-Fi
connection is weak or intermittent. This is usually a temporary situation, and typi-
cally, the robot will go back online on its own once it re-establishes a connection.
In cases where the robot does not come back online within a few minutes,
check the following:
1 ) Make sure the Wi-Fi network to which your robot is connected is working and
that the signal strength is strong in any areas where the robot is cleaning.
2) Reset your Neato robot by taking it o of its charge base, press and hold
the Start Button for 15 seconds to turn it o, and then press Start Button one
more time to turn it on. Wait a few minutes and then check the Neato app to
see if it now says READY TO CLEAN.
3) If the steps above do not fix the issue: Delete your robot from the Neato app,
and go through the steps to connect your robot again. It should then say
READY TO CLEAN.
“It seems
you are not
connected to
the internet”
message in
the Neato
app
Your phone/
tablet with
the Neato
app is not
connected to
Wi-Fi or cellu-
lar service.
Make sure your phone/tablet is connected to Wi-Fi or cellular service so that the
Neato app can communicate with your robot.