Warranty

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Neato Robotics, Inc. Limited Manufacturer’s Warranty

Neato Robotics, Inc. warrants to the original purchaser (“you” or “your”) that your Neato Robotics hardware product

(“Product”), excluding batteries, shall be free from defects in material and workmanship for 1 year from the original

date of purchase. In the case of batteries, a Warranty Period of six (6) months shall apply and ‘Warranty Period’

shall be read accordingly throughout this document. In the case that the product purchased is a Neato-Certified

Refurbished product, a Warranty Period of three (3) months shall apply and ‘Warranty Period’ shall be read

accordingly throughout this document. You may also find the full details of this limited warranty by selecting your

Product in the Online Support section of our website at www.neatorobotics.com. Except where prohibited by

applicable law, this warranty is nontransferable and is limited to the original purchaser. This warranty gives you

specific legal rights, and you may also have other rights that vary under local laws. If you are dealing as a consumer

this limited warranty does not affect your statutory rights.

Remedies

To the maximum extent permitted by applicable law, Neato Robotics’ entire liability and your exclusive remedy for

any breach of warranty during the applicable warranty period shall be, at Neato Robotics’ option, (1) to repair or

replace the Product, or (2) if Neato Robotics cannot reasonably repair or replace the Product to refund the price

paid, provided that the Product is returned to the point of purchase or such other place as Neato Robotics may

direct with a copy of the sales receipt or dated itemized receipt. Shipping and handling charges may apply except

where prohibited by applicable law.

Neato Robotics may, at its option, use new or refurbished or used parts in good working condition to repair or

replace any Product. Any replacement Product will be warranted for the remainder of the original warranty period or

thirty (30) days from the date of shipment of the replacement Product, whichever is longer or for any additional

period of time that may be applicable in your jurisdiction.

How to Obtain Warranty Support

Before submitting a warranty claim, visit the support section of www.neatorobotics.com for technical assistance. If

you cannot resolve the issue with your robot, all warranty claims and any other Product related questions should be

addressed directly to Neato Robotics or an authorized Neato partner. The addresses and customer service contact

information for Neato Robotics and authorized Neato partners can be found on the web at

www.neatorobotics.com/support, select your country and click on Warranty & Repair.

Exclusions

This warranty does not cover consumable parts such as batteries, filters, or brushes that are subject to normal wear;

or problems or damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification

or disassembly or opening of the chassis of the Product; (2) improper operation or maintenance, use not in

accordance with Product instructions or connection to improper voltage supply; (3) negligent use or care, neglect or

careless operation of the Product; (4) use of consumables, parts and accessories, including batteries, with the

Product, other than those produced or recommended by Neato Robotics except where such restriction is prohibited

by applicable law; and (5) use in a commercial environment as the Product is designed for residential use only.

In addition, to the maximum extent permitted by applicable law, this warranty does not cover Products (1) used

outside the country of purchase; (2) not purchased from an authorized dealer of Neato Robotics; (3) repaired or

altered by parties other than Neato Robotics, Inc. or its authorized agents; (4) whose serial numbers have been

altered or removed; or (5) damaged from external sources such as transit, weather, electrical outages or power

surges.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WARRANTIES SET OUT ABOVE ARE

EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OR TERMS AND CONDITIONS, AND ALL

WARRANTIES WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY

WARRANTIES OR TERMS AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS

FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED BY NEATO

ROBOTICS AND ITS SUPPLIERS. NO OTHER WARRANTIES OR GUARANTEES, WHETHER EXPRESS OR

IMPLIED, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE

BINDING ON NEATO ROBOTICS, INC.

If you are dealing as a consumer in the European Economic Area or Switzerland, the paragraph above does not

affect your statutory rights.

Limitation of Liability

Summary of content (2 pages)

PAGE 1
Neato Robotics, Inc. Limited Manufacturer’s Warranty Neato Robotics, Inc. warrants to the original purchaser (“you” or “your”) that your Neato Robotics hardware product (“Product”), excluding batteries, shall be free from defects in material and workmanship for 1 year from the original date of purchase. In the case of batteries, a Warranty Period of six (6) months shall apply and ‘Warranty Period’ shall be read accordingly throughout this document.
PAGE 2
Nothing in this limited warranty limits or excludes Neato Robotics’ liability for death or personal injury caused by negligence, for representations made fraudulently or for any other liability which cannot be limited or excluded by applicable law. Some jurisdictions do not allow the exclusion or limitation of implied warranties, or the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions set out below may not apply to you.