NCR S26 Hot Plug Server User Guide Release 3 BST0-2140-4700 12/97
The product described in this book is a licensed product of NCR Corporation. Brand and product names appearing in this manual are for identification purposes only and may be registered trademarks or trademarks of their respective companies. It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available. NCR, therefore, reserves the right to change specifications without prior notice.
Contents Preface About This Book............................................................................................................ i Who Should Read This Book ......................................................................................... i Conventions Used in This Book .................................................................................... ii Related Publications......................................................................................................
Contents Connector Functions.................................................................................................2-13 Chapter 3 Adding and Replacing Components ESD Precautions................................................................................................................3-2 Installing CPU Boards.......................................................................................................3-3 Types of CPU Boards............................................................
Contents Communication Settings............................................................................................ 4-8 Enhanced IDE Features ............................................................................................. 4-9 On Board IDE............................................................................................................ 4-9 Large Memory Support Mode .................................................................................. 4-10 Num Lock After Boot.....
Contents Using the EISA Configuration Utility ................................................................................5-5 Functions....................................................................................................................5-5 Making Menu Selections ............................................................................................5-5 Getting Help ...............................................................................................................
Contents Major Components ...........................................................................................................D-3 Hot Plug Backplane ...................................................................................................D-4 Hot Plug SCSI Drive Tray..........................................................................................D-5 SCSI Channel Configurations...........................................................................................
Contents Preventive Maintenance.................................................................................................. E-46 General Customer Preventive Maintenance Guidelines ............................................ E-46 General Customer Preventive Maintenance Procedures............................................ E-47 Installation Records........................................................................................................ E-53 Customer Support Agreement...................
Preface About This Book This book provides information about the installation, set up, configuration, and operation of the server. Its goal is to familiarize you with the system and to provide a reference to answer your future questions. Who Should Read This Book This book should be used by persons experienced in configuring and installing server hardware.
Preface Conventions Used in This Book The following are various conventions used in this book: F1 A letter, number, symbol, or word in this font represents a key on your keyboard. For example, the instruction “press F1” means press the key labeled “F1” on your keyboard. Enter This represents the key labeled “Enter” on your keyboard. X+Y Two or three key names, separated by plus signs, indicate multiple-key entries. For example, Ctrl + Alt + Del means hold down Ctrl and Alt and press Del.
Chapter 1 Installation and Documentation Overview NCR S26 Hot Plug Server User Guide 1-1
Where to Start Where to Start To install and configure your server, perform these steps.
Documentation and Additional Help Documentation and Additional Help This section describes the documentation packaged with your server and how to find additional help. Documentation The following documents are provided to help you install, upgrade, maintain, and troubleshoot your server. Keep all documentation together in a safe place. • Quick Hardware Installation (BST0-2140-49) This brochure provides you with information to install your server quickly.
Documentation and Additional Help Additional Help If you need additional help, refer to Appendix E, “System Support Log,” of this manual. Appendix E contains a list of NCR support telephone numbers and instructions on maintaining support data.
Compliance and Regulatory Statements Compliance and Regulatory Statements Declaration of the Manufacturer or Importer We hereby certify that this product is in compliance with European Union EMC Directive 89/336/EEC, using standards EN55022 (Class A) and EN50082-1 and Low Voltage Directive 73/23/EEC, Standard EN60950. Safety Compliance USA: UL listed to1950, 3rd Edition Canada: UL certified to CSA C22.2 No.
Compliance and Regulatory Statements Electromagnetic Compatibility Notice (USA) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Compliance and Regulatory Statements FCC Declaration of Conformity Product Type: COLRED This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Compliance and Regulatory Statements Electromagnetic Compatibility Notices (International) When used near a radio or TV receiver, it may become the cause of radio interference. Read the instructions for correct handling. This equipment has been tested for radio frequency emissions and has been verified to meet CISPR 22 Class A.
Chapter 2 Using System Features NCR S26 Hot Plug Server User Guide 2-1
ESD Precautions ESD Precautions To avoid damaging electronic equipment from electrostatic discharge (ESD), always observe the following precautions before installing any system component: 1. Do not remove a board from its packaging until you are ready to install it. Integrated circuits (ICs) on expansion boards are highly sensitive to static electricity. 2. Wear a wrist grounding strap before handling electronic components. Wrist grounding straps are available at most electronic component stores.
Identifying System Features Identifying System Features This section describes major system features. Figure 2-1.
Identifying System Features 2-4 • Two 9-pin serial ports • 25-pin parallel port • Keyboard and mouse ports • One 3.5-inch 1.44 MB flex drive • System cabinet • Eight 3.5-inch hot plug bays and three 5.25-inch user accessible bays, plus a bay for the 3.
Identifying the Rear Panel Features Identifying the Rear Panel Features The figure below illustrates the rear panel features. Figure 2-2.
Positioning the System Positioning the System When positioning the system, arrange the legs of the housing so that the weight of the system is evenly distributed and is stable. Figure 2-3.
Positioning the System When standing the system with the fan against a wall, leave a space of 5-10 cm from the wall to allow air circulation, then position the legs as in “Position A” below. When standing the system with the fan facing out, you can put the system close to the wall and position the legs as in “Position B” below. Figure 2-4.
Opening the System Opening the System CAUTION: Read the “ESD Precautions” section earlier in this chapter before proceeding. The figure below illustrates how to open the system. The keys to the housing are inside the upper front panel. Figure 2-5.
Opening the System To open the system, follow these steps: 1. Open the top front cover by pressing the indentation. 2. Open the lower front panel by pulling on the right side, at the indentation. 3. Unlock the housing, using the key. Figure 2-6. Opening the Cabinet Housing Note: You can not remove the key after you have unlocked the housing. You can remove it only when you lock the housing again. 4. Pull on the key to swing the left side of the housing open.
Configuring the System Board Configuring the System Board This section contains information to help you properly configure the system board. Features The 64-bit, high-performance system board supports both the Intel Pentium™ and Pentium Pro™ microprocessors (also called CPUs). However, to provide maximum upgradability and flexibility, the microprocessors are not installed on the system board. Instead, the system board has a special slot designed to accommodate a separate CPU board.
Configuring the System Board • One shared slot (EISA or PCI) • 256 KB flash ROM for easy system BIOS upgrade • System clock/calendar plus 8 KB extended CMOS RAM with battery backup • Onboard AIC-7880 chip that supports one SCSI-2 port • 50-pin Fast SCSI-2 and 68-pin Wide SCSI interfaces • Remote Diagnostic Management (RDM) module • I/O interfaces for one video slot, two serial ports, one parallel port, peripheral drives, IDE drives, and one PS/2 keyboard and mouse • Power connector for 420-w
Configuring the System Board Figure 2-8. System Board Jumper Locations JP1 JP2 CN3 SW1 CN1 CN8 CN5 CN2 CN7 CN6 CN11 JP3 CN12 JP4 JP5 CN14 CN15 CN16 JP6 CN13 Jumper Settings You have to change the jumper settings on the system board when you upgrade the CPU or reconfigure the system. To change a jumper setting, follow these steps: 1. Remove the jumper cap from the jumper. 2. Position the jumper cap over the two pins for the desired setting. 3. Gently press the cap over the pins.
Configuring the System Board The table below lists the system board jumpers and their corresponding settings. The asterisks indicate the default settings. See Figure 2-8 for jumper locations. Table 2-1.
Configuring the System Board 2-14 Connector Function CN11 68-pin Wide SCSI connector CN12 50-pin Fast SCSI-2 connector CN13 Power LED connector and RDM switch cable from front of unit CN14 Hard disk LED connector CN15 No connection CN16 Speaker connector SW1 NMI switch Using System Features
Chapter 3 Adding and Replacing Components NCR S26 Hot Plug Server User Guide 3-1
ESD Precautions ESD Precautions To avoid damaging electronic equipment from electrostatic discharge (ESD), always observe the following precautions before installing any system component: 1. Do not remove a board from its packaging until you are ready to install it. Integrated circuits (ICs) on expansion boards are highly sensitive to static electricity. 2. Wear a wrist grounding strap before handling electronic components. Wrist grounding straps are available at most electronic component stores.
Installing CPU Boards Installing CPU Boards This section provides information on CPU boards for your server. Types of CPU Boards The system board has one CPU board slot that supports these two types of CPU boards: • CPU board that supports the Intel Pentium™ processor • CPU board that supports the Intel Pentium Pro™ processor Installation If you ordered a CPU board factory-installed, you may skip this chapter. If you must install a CPU board in your system, read all of this information.
Installing CPU Boards For example, if you flash the BIOS version released for a Pentium CPU board on a system configured with a Pentium Pro CPU board you cannot use the system. If this happens, you must insert the appropriate CPU board into the system and reflash the original BIOS. Refer to the diskette label to make sure you are using the appropriate BIOS for your system configuration.
Upgrading the Memory Upgrading the Memory You can upgrade the system memory by adding single inline memory modules (SIMMs) into the SIMM sockets or by changing the SIMMs for a higher memory configuration. Configurations The table below lists the available memory configurations. Table 3-1.
Upgrading the Memory Bank 0 Bank 1 Bank 2 Bank 3 Total S1 S2 S3 S4 S5 S6 S7 S8 Memory 8 MB 8 MB 16 MB 16 MB 32 MB 32 MB 32 MB 32 MB 176 MB 8 MB 8 MB 8 MB 8 MB 16 MB 16 MB 16 MB 16 MB 96 MB 8 MB 8 MB 8 MB 8 MB 32 MB 32 MB 32 MB 32 MB 160 MB 16 MB 16 MB 16 MB 16 MB 32 MB 32 MB 32 MB 32 MB 192 MB 8 MB 8 MB 8 MB 8 MB 8 MB 8 MB 8 MB 8 MB 64 MB 16 MB 16 MB 16 MB 16 MB 16 MB 16 MB 16 MB 16 MB 128 MB 32 MB 32 MB 32 MB 32 MB 32 MB 32 MB 32 MB
Installing and Removing SIMMs Installing and Removing SIMMs CAUTION: Read the ESD precautions section earlier in this chapter before proceeding. Figure 3-1.
Installing and Removing SIMMs Installing SIMMs To install a SIMM, follow these steps: 1. Carefully slip a SIMM at a 45o angle into a socket. Make sure that the curved edge that indicates pin 1 of the SIMM matches pin 1 of the socket. Figure 3-2. Installing a SIMM 1 2 Pin 1 Indicator (curved edge) Hole Peg CAUTION: A SIMM fits only in one direction. If you slip in a SIMM but it does not appear to completely fit, you may have inserted it the wrong way. 2.
Installing and Removing SIMMs Removing SIMMs To remove SIMMs, follow these steps: 1. Press the holding clips on both sides of the SIMM outward to release it. 2. Press the SIMM downward at about a 45o angle. 3. Pull the SIMM out of the socket. Figure 3-3.
Installing and Removing SIMMs Reconfiguring the System Reconfigure the system after installing or removing SIMMs. To reconfigure the system, follow these steps: 1. Reboot the system. A memory error message appears, indicating that the total memory does not match the value stored in CMOS. 2. Press Ctrl + Alt + Esc to run Setup. A warning message appears, indicating a wrong memory configuration. 3. Press Esc twice to exit Setup and reboot the system.
Upgrading the Video Memory Upgrading the Video Memory Increased video memory permits you to display higher resolution and more colors. The system board has 1 MB of video memory factory-installed. You may upgrade the video memory to 2 MB. To upgrade the video memory, follow these steps: 1. Locate the video DRAM upgrade socket labeled U18 and U21 on the system board. See the figure below. Figure 3-4. Installing a Video Memory Chip Pin 1 Indicator Notched Corner 2.
Expanding the PCI System Expanding the PCI System The system board has a PCI-to-PCI bridge controller chipset that expands the capability of the PCI system. This feature allows all five PCI slots in the system to be bus masters. The bridge has two interfaces. The primary interface connects directly to the PCI bus close to the host CPU. The secondary interface creates a new PCI bus that can operate independently from the primary PCI bus.
Installing PCI Devices Installing PCI Devices The devices you install in PCI slots 1 and 2 operate on the primary PCI bus. The devices you install in PCI slots 3, 4, and 5 operate on the secondary PCI bus. Since the primary PCI bus operates faster than the secondary PCI bus, install PCI add-on boards in PCI slots 1 and 2 first. Then use PCI slots 3, 4, and 5. If you configure your PCI devices in this manner, the system will perform better.
Using the SCSI Feature Using the SCSI Feature The system board features a single-chip Ultra Fast and Wide SCSI-2 host adapter that adds SCSI I/O capability to the system. The chipset consists of all the components found on the state-of-the-art SCSI host adapters such as the following: • Onboard microcontroller • Bus master interface controller • SCSI controller The chipset allows transfers at a full 40 MB/second burst transfer rate.
Installing and Removing Expansion Boards Installing and Removing Expansion Boards This section describes in detail the steps needed to install expansion boards in the system. CAUTION: Read the “ESD Precautions” section earlier in this chapter before proceeding. Identifying Expansion Boards There are three types of expansion boards: • EISA • ISA • PCI Each expansion board has a different type of connector, as illustrated below. Figure 3-5.
Installing and Removing Expansion Boards A PCI board has a single row of tightly spaced contacts along its connectors. There is usually a single notch in the connector. Installing an Expansion Board To install an expansion board, follow these steps: 1. Study the documentation that came with your expansion board, and configure any jumpers or switches on the board as directed. 2. Remove a bracket from any empty expansion slot. Save the screw to secure the new board. Keep the bracket for future use.
Installing and Removing Expansion Boards CAUTION: Do not neglect this step. The board uses the screw for grounding. Figure 3-7. Installing a Board Removing an Expansion Board To remove an expansion board, follow these steps: 1. Unplug any cables connected to the board. 2. Remove the bracket screw and pull the board out of the slot. 3. Secure a bracket cover to the empty slot with the screw.
Installing Drives Installing Drives CAUTION: Read the “ESD Precautions” section earlier in this chapter before proceeding. This section describes in detail how to install disk drives in the system. Removing the Upper Front Panel Cover and Frame When installing drives on the 5.25-inch drive bays, you have to remove the upper front panel cover and frame. Follow these steps: 1. Open the lower front panel cover. 2. Press the latch under the upper front panel and pull as shown in the figure below. Figure 3-8.
Installing Drives Installing a 3.5-inch Peripheral Drive To install a 3.5-inch peripheral drive, follow these steps: 1. Remove the screw attaching the 3.5-inch drive frame to the housing. 2. Secure the drive on the drive frame. Figure 3-9. Securing the Drive on the Frame 3. Insert the drive into the third drive bay. 4. Secure it with a screw. 5. Connect the drive cables.
Installing Drives Figure 3-10.
Installing Drives Installing a 5.25-inch Peripheral Drive To install a 5.25-inch peripheral drive, follow these steps: 1. Secure the drive guides on the sides of the peripheral drive as shown in the figure below. Figure 3-11. Securing the Drive Guides 2. Insert the drive into a 5.25-inch drive bay. 3. Connect the drive cables.
Installing Drives Figure 3-12.
Installing Drives Removing a 5.25-inch Peripheral Drive To remove a 5.25-inch peripheral drive, follow these steps: 1. Disconnect all the drive cables. 2. Press the metal tabs on the sides of the drive and pull the drive out as shown in the figure below. Figure 3-13. Pulling the Drive Out Installing a Hot Plug Fixed Disk Drive To install a hot plug fixed disk drive, refer to Appendix D in this manual. The complete procedure is described there.
Installing Drives 3-24 Adding and Replacing Components
Chapter 4 Using the BIOS Setup Utility NCR S26 Hot Plug Server User Guide 4-1
When to Use the BIOS Setup Utility When to Use the BIOS Setup Utility Most systems are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a configuration error. Running Setup loads the configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM. Run Setup Message Repeatedly Received If you repeatedly receive a Run Setup message, the battery may be bad.
Entering Setup Entering Setup CAUTION: Close all open files and leave your application program before entering Setup. You cannot exit back into an application. The system automatically reboots when you leave Setup. Press the key combination Ctrl + Alt + Esc during the power-on selftest (POST) to enter Setup. The BIOS Utility (Setup) main menu, as shown in in the figure below appears. Note: You can only enter Setup during POST. After POST, pressing Ctrl + Alt + Esc has no effect. Figure 4-1.
Basic System Configuration Basic System Configuration Select Basic System Configuration to input configuration values such as date, time, and disk types. The figure below shows page 1 of the Basic System Configuration menu. Figure 4-2. Basic System Configuration Menu, Page 1 Page 1/2 Basic System Configuration Date . . . . . . . . . . . . . . . . . Time . . . . . . . . . . . . . . . . . Diskette Drive A . . . . . . . . Diskette Drive B . . . . . . . .
Basic System Configuration The figure below shows page 2 of the Basic System Configuration menu. Figure 4-3. Basic System Configuration Menu, Page 2 Basic System C onfiguration C om m unication Settings Baud R ate . . . . . . . Parity . . . . . . . . . . . Stop Bits . . . . . . . . D ata Lengths . . . . . . . . . . . . . . . . . . . . .. .. .. .. . . . . . . . . . . . . .[ .[ .[ .[ Page 2/2 9600 ] BPS N one ] 1 ] Bits 8 ] Bits Enhanced ID E Features H ard D isk Block M ode . . . . . . .
Basic System Configuration Date Highlight the items on the Date parameter and press the left or right arrow key to set the date following the month-day-year format. Valid values for month, day, and year are as follows: Month 1 to 12 Day 1 to 31 Year 00 to 99 The setting 00 for the Year represents year 2000. Time Highlight the items on the Time parameter and press the left or right arrow key to set the time following the hour-minute-second format.
Basic System Configuration – 1.44 MB, 3.5-inch – 2.88 MB, 3.5-inch Follow the same procedure for the Diskette Drive B parameter. Choose None if you do not have a second diskette drive. IDE Hard Disk Drives To enter the configuration value for the IDE hard disk drives, follow these steps: 1. Move the highlight bar to the Hard Disk 0 parameter to configure the hard disk drive (drive C). 2. Press the left or right arrow key to display the hard disk options with their respective values. 3.
Basic System Configuration Selecting the User Option Choose the User option when you have installed a hard disk that was previously formatted but does not use the disk native parameters or structure. That is, the disk type may be in the hard disk types list but the number of cylinders, heads, and sectors differ. Cylinder Head Hard Disk 0 (xxx MB) Sector [User] xx xx xx To configure a hard disk with the User option, follow these steps: 1. Highlight the hard disk drive parameter. 2.
Basic System Configuration Note: The baud rate maximum value is only for the BIOS POST under UNIX environment. The system I/O chipset SMC 37C665GT supports up to 115.2 Kbps. Enhanced IDE Features This section describes several enhanced IDE features. Hard Disk Block Mode The Hard Disk Block Mode function enhances disk performance depending on the hard disk in use.
Basic System Configuration Large Memory Support Mode This parameter permits the system to support an extended memory higher than 64 MB. Set this parameter to Advanced if you are working under Microsoft Windows NT™ environment and the system memory size is greater than or equal to 64 MB. Otherwise, set it to Normal. Num Lock After Boot This parameter permits you to activate the Num Lock function upon booting. The default setting is Enabled.
Basic System Configuration Fast Boot Mode When enabled, this parameter permits the system to boot faster by skipping some POST routines. It bypasses memory test, enables shadow RAM, and enables primary- and second-level cache. When set to Enabled, this parameter also causes the Memory Test parameter to be set to Disabled and the shadow RAM regions for system and video BIOS to Enabled. For additional information, see the headings, “Memory Test“ and “Shadow RAM.
Advanced System Configuration Advanced System Configuration The Advanced System Configuration option permits you to configure the advanced system memory functions. CAUTION: Do not attempt to change any setting in the Advanced System Configuration if you are not a qualified technician. The figure below shows page one of the Advanced System Configuration parameters. Figure 4-4. Advanced System Configuration, Page One Page 1/1 Advanced System Configuration Shadow RAM E0000h - FFFFFh (System BIOS) . . . .
Advanced System Configuration Shadow RAM The system reserves 256 KB of random access memory (RAM) for the shadow RAM function. This parameter has eight range addresses. When you set these addresses to Enabled, the system BIOS, video BIOS, and I/O ROM functions run directly from the shadow RAM for faster operation. When you set them to Disabled, the functions run normally from ROM. The address range E0000h - FFFFFh is for shadowing the system BIOS.
Advanced System Configuration You must disable this parameter if you installed SIMMs without parity. Operation of ECC This parameter permits you to select the error detection mode. The ECC operation options follow: • None - detects single-bit errors and automatically corrects any error but does not set the single-bit error flag in the chipset. In this option, the operating system does not receive any signal even if there are system errors.
PCI System Configuration PCI System Configuration The PCI System Configuration, as shown in the figure below, permits you to specify the settings for your PCI devices. Figure 4-5. PCI System Configuration Page 1/1 PCI System Configuration PCI IRQ Setting . . . . . . . . . . . [ Auto ] PCI Slot 1 . . . . . . . . . . . PCI Slot 2 . . . . . . . . . . . PCI Slot 3 . . . . . . . . . . . PCI Slot 4 . . . . . . . . . . . PCI Slot 5 . . . . . . . . . . . Onboard VGA . . . . . . . . Onboard SCSI . . . . . . .
PCI System Configuration PCI Slots These parameters permit you to specify the appropriate interrupt for each of the PCI devices. You can assign IRQ5, IRQ9, IRQ10, IRQ11, or IRQ15 to the slots. If you disabled the parallel, serial, and IDE ports, you may also use IRQ3, IRQ4, IRQ7, or IRQ14 for the PCI slots. Note: To avoid conflicts, make sure that the interrupts you assign in any of the PCI slots are not used by other devices. Press the up and down arrows to move between fields.
PCI System Configuration Onboard SCSI This parameter permits you to enable or disable the onboard SCSI feature. Boot Device This parameter permits you to enable or disable the onboard SCSI boot priority.
Non-PnP ISA Card Configuration Non-PnP ISA Card Configuration The Non-PnP (plug-and-play) ISA Card Configuration parameters permit you to specify the settings for ISA boards (called cards by this utility) without the plug-and-play (PnP) feature. Figure 4-6. Non-PnP ISA Card Configuration, Page One Page 1/2 Non-PnP ISA Card Configuration System Resources Used by Non-PnP ISA Cards IRQ/DMA IRQ 00 . . [ --- ] * IRQ 01 . . [ --- ] * IRQ 02 . . [ --- ] * IRQ 03 . . [ No ] IRQ 04 . . [ No ] IRQ 05 . .
Non-PnP ISA Card Configuration Figure 4-7. Non-PnP ISA Card Configuration, Page Two Non-PnP ISA Card Configuration I/O Region 100h - 10Fh . . [ No ] 110h - 11Fh . . [ No ] 120h - 12Fh . . [ No ] 130h - 13Fh . . [ No ] 140h - 14Fh . . [ No ] 150h - 15Fh . . [ No ] 160h - 16Fh . . [ No ] 170h - 17Fh . . [ No ] 180h - 18Fh . . [ No ] 190h - 19Fh . . [ No ] 1A0h - 1AFh . . [ No ] 1B0h - 1BFh . . [ No ] 1C0h - 1CFh . . [ No ] 1D0h - 1DFh . . [ No ] 1E0h - 1EFh . . [ No ] 1F0h - 1FFh . .
Non-PnP ISA Card Configuration I/O Region The items under this parameter permit you to reserve 16-byte memory address ranges for non-PnP boards. When the system configures PnP boards, the address ranges that you marked will not be used. You can assign random memory addresses to non-PnP boards as long as you cover the address range required by the board. For example, for a board that requires 178h-188h address, you have to set regions 170h-17Fh and 180h18Fh to Yes.
Power Saving Configuration Power Saving Configuration The Power Saving Configuration parameters permit you to configure the system power management feature. The figure below shows the Power Saving Configuration parameters and their default settings. Figure 4-8. Power Saving Configuration Power Saving Configuration Page 1/1 Power Management Mode . . . . . . . . . . . [ Disabled ] IDE Hard Disk Standby Timer . . . . [ OFF ] System Suspend Timer . . . . . . . . . [ OFF ] System Wake Up Events IRQ 0 . . . .
Power Saving Configuration IDE Hard Disk Standby Timer This parameter permits the hard disk to enter standby mode after inactivity of 1 to 15 minutes, depending on your setting. When you access the hard disk again, allow 3 to 5 seconds (depending on the hard disk used) for the disk to return to normal speed. Set this parameter to Off if your hard disk does not support this function. System Suspend Timer This parameter supports the lowest power saving mode.
System Security System Security The Setup program has a number of security features to prevent unauthorized access to the system and its data. Enter the Setup program and select System Security. The following screen appears. Figure 4-9. System Security System Security Page 1/1 Disk Drive Control Diskette Drive . . . . . . . . . . . . . [ Normal ] Hard Disk Drive . . . . . . . . . . . . [ Normal ] System Boot Drive . . . . . . . . . . [ Drive A then C ] Onboard Communication Ports Serial Port 1 . . . . .
System Security The table below lists the drive control settings and their corresponding functions. Table 4-1.
System Security Serial Port 1 Base Address This parameter permits you to set serial port 1 logical base address. Table 4-2. Serial Port 1 Settings Setting Description 3F8h (default) Serial port 1 with address 3F8h using IRQ4 2F8h Serial port 1 with address 2F8h using IRQ3 3E8h Serial port 1 with address 3E8h using IRQ4 2E8h Serial port 1 with address 2E8h using IRQ3 Disabled Disables serial port 1 Serial Port 2 Base Address This parameter permits you to set serial port 2 logical base address.
System Security Table 4-4. Parallel Port Settings Setting Function 3BCh (IRQ 7) Corresponds to the parallel port with address 3BCh 378h (IRQ 7) Corresponds to the parallel port with address 378h 278h (IRQ 5) Corresponds to the parallel port with address 278h Disabled Disables the parallel port To deactivate the parallel port, select the Disabled option.
System Security Onboard PS/2 Mouse (IRQ 12) This parameter enables or disables the onboard PS/2 mouse. When set to Enabled, it permits you to use the onboard PS/2 mouse assigned with IRQ12. When set to Disabled, it deactivates the mouse and frees IRQ12 for the use of other devices. Setup Password The Setup password prevents unauthorized access to the BIOS Utility. Note: Set jumper JP1 on the system board to pins 1-2 to enable the password function. Setting a Password 1.
System Security Power On Password The power-on password secures your system against unauthorized use. Once you set this password, you have to type it whenever you boot the system. To set this password, follow the same procedure as setting a Setup password. Remote Diagnostic Configuration The remote diagnostic configuration allows the RDM notification procedure to be set. This is described fully in the NCR ValuePlus CD for BackOffice, Release 4.2, User’s Guide that is included with the system.
Load Setup Default Settings Load Setup Default Settings Use this option to load the default settings for the optimized system configuration. When you load the default settings, some of the parameters are grayed-out with their fixed settings. These grayed parameters are not user-configurable. To change the settings of these “non user-configurable” items, disable the Auto Configuration Mode and the Fast Boot Mode parameters under the Basic System Configuration menu.
Leaving Setup Leaving Setup Examine the system configuration values. When you are satisfied that all the values are correct, write them down. Store the recorded values in a safe place. In the future, if the battery loses power or the CMOS chip is damaged, you know what values to enter when you rerun Setup. To leave Setup, follow these steps: 1. Press Esc to leave Setup. 2.
Hard Disk Drive Types Hard Disk Drive Types The table below lists the hard disk drive types and parameters. Table 4-6.
Hard Disk Drive Types 4-32 Type Cylinders Heads Sectors Per Track 23 306 4 17 24 612 4 17 25 306 4 17 26 612 4 17 27 698 7 17 28 976 5 17 29 306 4 17 30 611 4 17 31 732 7 17 32 1023 5 17 33 751 8 17 34 755 16 17 35 731 13 26 36 980 15 17 37 936 16 17 38 981 5 17 39 981 10 17 40 762 8 39 41 980 5 17 42 832 8 33 43 683 12 38 44 513 16 38 45 776 8 33 46 683 16 38 47 832 6 33 48 615 2 34 49 989 16 63
Hard Disk Drive Types Type Cylinders Heads Sectors Per Track 51 1001 15 17 52 1024 17 22 53 723 13 51 54 548 8 38 55 1013 4 41 56 929 15 17 57 817 14 36 58 723 13 81 59 802 4 39 60 1024 9 17 61 895 5 55 62 (reserved) 63 966 10 34 64 1024 8 17 65 1024 11 17 66 918 11 17 67 905 9 17 68 1024 10 17 69 1024 12 17 70 1024 13 17 71 1024 14 17 72 1024 2 17 73 1024 16 17 74 918 15 17 75 820 6 17 76 1024 5 17 77
Hard Disk Drive Types 4-34 Type Cylinders Heads Sectors Per Track 79 1001 15 32 80 1024 16 63 81 1024 10 17 82 1024 11 17 83 1024 15 17 84 776 8 33 85 926 13 17 86 805 4 26 87 976 5 17 88 745 4 28 89 747 2 28 90 782 2 1Bh 91 985 13 32 92 816 15 32 93 968 5 17 94 903 8 46 95 966 5 34 96 535 10 50 97 715 10 50 98~100 (reserved) Auto or User (User-defined) Using the BIOS Setup Utility
Chapter 5 Using the System Utilities NCR S26 Hot Plug Server User Guide 5-1
Identifying the System Utilities Identifying the System Utilities This chapter contains information about the system utilities that you use when you upgrade your system. These utilities are as follows: • AFlash BIOS Utility • EISA Configuration Utility (ECU) Note: The AFlash BIOS Utility diskette does not come with the system package. Ask your dealer or NCR sales representative for assistance if you need the utility.
Using the AFlash BIOS Utility Using the AFlash BIOS Utility This section contains information on using the AFlash BIOS utility. CAUTION: Do not install memory-related drivers (XMS, EMS, DPMI) when you use AFlash. The AFlash functions support all the operations required for system Flash ROM. The functions are as follows: • Load BIOS file to buffer reads a specified file from a diskette to memory for future program use or for check only. It supports the 64-KB, 128-KB, 192-KB, or 256-KB files.
Using the AFlash BIOS Utility 6. Select Load BIOS File to load the BIOS file into memory. 7. Select Program Flash Memory to erase the current BIOS, and program Flash ROM. WARNING: Never turn off the system power while Flash BIOS is programming. This will destroy the BIOS. 8. Reboot the system.
Using the EISA Configuration Utility Using the EISA Configuration Utility The EISA Configuration Utility (ECU) is a program that allows you to easily configure your server. Use this utility for these tasks: • To set up your server for the first time • To change your configuration by adding or removing EISA or ISA boards The program stores the configuration information in the nonvolatile memory where it is available whenever you use your server.
Using the EISA Configuration Utility Using the Keyboard To use the keyboard when making menu selections, refer to the table below. Table 5-1.
Using the EISA Configuration Utility Getting Help The EISA Configuration Utility (ECU) automatically displays information about each choice on the main menu and the second-level menus. The utility also allows you to access online help once you begin the configuration process. Press F1 to display the help menu. Press Esc to remove the help menu on the screen. Accessing the ECU To use the basic ECU functions, follow these steps: 1.
Using the EISA Configuration Utility Learn About Configuring Your Computer This item is highlighted when you first enter the main menu. It gives an overview on how to configure your computer with this utility. Press Enter to select this item. Then press the up arrow and down arrow keys to move up or down the text. Configure Computer This option allows you to view or change the system configuration.
Using the EISA Configuration Utility Maintain System Configuration Diskette The System Configuration diskette contains the Configuration Utility and CFG files. When you run the utility to configure your computer, the configuration information is stored in the computer’s nonvolatile memory and in a system configuration information (SCI) file. This file is saved on the System Configuration diskette.
Using the EISA Configuration Utility Configuring Your Computer Initially To configure your computer for the first time, follow these steps: 1. Select “Configure computer” from the main menu. See the previous heading, “Accessing the ECU” on how to access the main menu. The “Steps in configuring your computer” screen displays. 2. Select “Step 1: Important EISA configuration information” from the menu to display the screen, as shown in the figure below. Figure 5-4.
Using the EISA Configuration Utility 4. Select “Step 4: Examine switches or print report,” and press Enter to display the screen as shown in the figure below. Figure 5-5. Examine Switches or Print Report Step 4: Examine switches or print report You must PHYSICALLY verify that the switches and jumpers of each board marked with an arrow ( ) are set as required. These switches cannot be detected or changed by this program. To view the required settings for the highlighted board, press ENTER.
Using the EISA Configuration Utility 8. To print the information, select Print by pressing F7. The “Print settings” screen displays. – – – If you have a printer attached to your computer, select “Print all configuration settings” or “Print settings for selected board or option,” and press Enter to print a hard copy of the switch and jumper settings and other configuration information.
Using the EISA Configuration Utility 10. Select “Step 5: Save and exit” and press Enter. The screen, as shown in Figure 5-6, displays. Figure 5-6. Save and Exit Step 5: Save and Exit In order to complete the configuration process, you must save your configuration. In this step, you must select whether to save your configuration or to discard your changes before exiting this program. If you choose to save, this program will save the new configuration in your computer's nonvolatile memory and in a SYSTEM.
Using the EISA Configuration Utility Adding or Removing Boards Each time you add or remove a board, you must reconfigure your server using the EISA Configuration Utility program. Adding Boards Note: If you are adding a PCI device or a plug-and-play ISA board, proceed to step 5. PCI devices and plug-and-play (PnP) ISA boards do not require a corresponding CFG file. The configuration information is already stored on the board. To add a board, follow these steps: 1.
Using the EISA Configuration Utility 6. Select “Step 2: Add or remove boards” and press Enter to display the screen as shown in the figure below. Figure 5-7. Add or Remove Boards Step 2: Add or remove boards Listed are the board and options detected in your computer. Press INSERT to add the boards or options which could not be detected or which you plan to install. Press DEL to remove the highlighted board from your configuration. Press F7 to move the highlighted board to another slot.
Using the EISA Configuration Utility Removing a Board When you remove a board, follow these steps: 1. Perform steps 5 and 6 in the “Adding or Removing Boards“ section. 2. Select the board that you want to remove from the configuration and press Delete. A remove confirmation screen displays. 3. Press Enter. The “Step 2: Add or remove boards” screen displays. 4. Press F10 when complete. 5. Follow steps 4 to 13 in the “Configuring Your Computer Initially” section to complete your configuration.
Using the EISA Configuration Utility To view or edit your configuration, select “Step 3: View or edit details” from the main menu and press Enter to display the screen as shown in the figure below. Figure 5-8. View or Edit Details Step 3: View or edit details Press and to see all information. Press ENTER to edit the functions of the highlighted item. Press F6 to edit its resources (IRQs, DMAs, I/O ports, or memory). Press F10 when you have finished this step. System - NCR 3426 Server System BIOS Type .
Using the EISA Configuration Utility Press and to see all information. Press ENTER to edit the functions of the highlighted item. Press F6 to edit its resources (IRQs, DMAs, I/O ports, or memory). Press F10 when you have finished this step. PCI 1 - PCI Raid Controller PCI Function 1 . . . . . . . . . . . . . . . . . . Enabled Auto-Added PCI 2 - PCI Ethernet Controller PCI Function 1 . . . . . . . . . . . . . . . . . . Enabled Auto-Added Embedded - PCI SCSI Controller PCI Function 1 . . . . . . . . .
Appendix A 420-Watt Power Supply Requirements NCR S26 Hot Plug Server User Guide A-1
Input Requirements Input Requirements The following represent the input requirements of the 420-watt power supply: • Maximum waveform harmonic distortion shall be less than 5%. The power supply must operate above frequency with both 100~120/200~240 VRMS input voltage ranges. • The power supply must operate over both voltage ranges with an outside switch. The table below shows the 420-watt power supply input requirements. Table A-1.
Output Requirements Output Requirements The following represent the output requirements of the 420-watt power supply: • Ripple and noise bandwidth is from DC to 20 MHz. • +12V should provide 15 A surge current for the first 10 seconds after power on, and this regulation should be within ±10%. • Total power consumption is 420 watts. The table below shows the 420-watt power supply output requirements (measured at output power connector). Table A-2.
Output Requirements A-4 420-Watt Power Supply Requirements
Appendix B Error Messages NCR S26 Hot Plug Server User Guide B-1
Types of Error Messages Types of Error Messages Do not continue using the computer if you receive an error message of any type. Note the message and take corrective action. This appendix explains the different types of error messages and corresponding corrective measures.
Software Error Messages Software Error Messages Software error messages are returned by your operating system or application. These messages typically occur after you boot the operating system or when you run your application programs. If you receive this type of message, consult your application or operating system manual for help.
System Error Messages System Error Messages A system error message indicates a problem with the computer itself. A message of this type normally appears during the power-on self-test, before the operating system prompt appears. The table below lists system error messages and the corresponding corrective measures. Table B-1. Error Messages B-4 Message Action CMOS battery error Replace the RTC chip or contact your dealer. CMOS checksum error Check the RTC chip and the necessary jumper.
System Error Messages Message Action Memory error at: Check SIMMs on the system board. Contact your dealer. MMMM:SSSS:OOO (W:XXXX,R:YYYY) where M is MB, S is Segment, O is Offset, X/Y is write/read pattern Memory Size Mismatch CPU Clock Mismatch Run Setup. Check if the values shown in the memory parameters are correct. If correct, exit Setup and reboot the system. If the error message reappears, seek technical assistance. Onboard serial port 1 conflict Run Setup and disable the port.
Correcting Error Conditions Correcting Error Conditions As a general rule, if an error message says “Press F1 to continue,” it is caused by a configuration problem, which can be easily corrected. An equipment malfunction is more likely to cause a fatal error, that is, an error that causes complete system failure. Here are some corrective measures for error conditions: 1. Run Setup. You must know the correct configuration values for your system before you enter Setup.
Appendix C Sample Configurations NCR S26 Hot Plug Server User Guide C-1
Types of Sample Configurations Types of Sample Configurations Two sample configurations are discussed in this appendix: • Standard Configuration • RAID Configuration Use the sample configurations to help configure your system.
Sample Standard Configuration Sample Standard Configuration A standard configuration might consist of the following: • Pentium 166 MHz processor • 32 MB system memory • PCI Ethernet adapter (SMC8432BTA) • PCI Token Ring adapter (Olicom OC-3136) • 2 GB SCSI Fast and Wide disk drive connected to the integrated Adaptec 7880 PCI SCSI controller • SCSI CD-ROM drive connected to the integrated Adaptec 7880 PCI SCSI controller Following are the steps to install and configure this sample configuration.
Sample Standard Configuration 7. Install the PCI Token Ring Adapter in PCI slot 2 (below the PCI Ethernet adapter). Configuring the System Settings To configure the system settings in the BIOS Setup Utility, follow these steps: 1. Turn on power to the system. Observe that the memory test is executed (memory addresses should be rapidly displayed in upper left-hand corner of screen). Ignore any memory size mismatch error displayed on the screen. 2.
Sample Standard Configuration 4. Press Esc to return to the main menu in BIOS Setup. Advanced System Configuration 1. Select Advanced System Configuration.
Sample Standard Configuration Power Saving Configuration 1. Select Power Saving Configuration. Set the parameters as follows: Power Management Mode... [Disabled] 2. Press Esc to return to the BIOS Setup main menu. Remote Diagnostic Configuration 1. Select Remote Diagnostic Configuration. Set the parameters as follows: RDM Mode Number [Disabled] Note: Refer to the NCR ValuePlus CD for BackOffice, Release 4.2, User’s Guide for information on configuring this for remote diagnostic management. 2.
Sample Standard Configuration On Board PS/2 Mouse (IRQ 12) [Enabled] Setup Password [None] Power On Password [None] 2. Press Esc to return to the main menu in BIOS Setup. Configuring the PCI Adapters To configure the PCI adapters, follow these steps: 1. Select PCI System Configuration from the main menu in BIOS Setup. 2. Change the PCI IRQ Setting to [Manual]. Then use the up and down arrow keys to select the PCI slot number.
Sample Standard Configuration – – – – – – – PCI slot 4 to -PCI slot 5 to -On Board VGA to 5 On Board SCSI to IRQ 11 VGA Palette Snoop to Disabled On Board SCSI to Enabled Boot Drive to Enabled When you finish, the screen should look like the following: PCI IRQ Setting [Manual] INTA INTB INTC INTD PCI Slot 1 [ 9] [10] [ 9] [11] PCI Slot 2 [10] [ 9] [11] [ 5] PCI Slot 3 [--] [--] [--] [--] PCI Slot 4 [--] [--] [--] [--] PCI Slot 5 [--] [--] [--] [--] On Board VGA [5] On Board S
Sample Standard Configuration To configure the SCSI adapters and drivers, if connected to an Adaptec SCSI adapter, follow these steps: 1. Press Ctrl + A when the following displays: Adaptec AIC-7880 Ultra/Ultra Wide BIOS v1.22S2 <> (Refer to the Adaptec SCSI documentation for additional information about these settings). 2. Select SCSI Disk Utilities. Observe that the 2 GB disk drive and the CDROM drive are displayed with the correct information.
Sample Standard Configuration 5. Press Esc to return to previous menu. 6. Select Advanced Configuration Options and set the parameters as follows: Host Adapter BIOS (Config Util...) [Enabled] Support Removable Disks... [Boot Only] Extended BIOS Translation... [Enabled] Display Message During BIOS Initialization...
Sample Standard Configuration 1. Insert the EISA Configuration Utility in the diskette drive. Observe that the EISA Configuration Utility boots properly. 2. Select NCR 3426 Dual Pentium System from the Advanced Configuration menu. Note: Refer to the “Viewing or Editing Configuration Details” section in Chapter 5 for additional information on configuring memory. The PCI Adapter IRQ values entered below do not set the IRQ level for PCI Adapters.
Sample Standard Configuration IDE HDD Interface [Disabled] Parallel Port [Enabled as LPT1 (3BCh)] Serial Port Select COM1 Port Address [3F8h] Select COM2 Port Address [2F8h] PCI 1 - PCI Ethernet CControl [Auto Added] PCI Function 1 [Enabled] PCI 2 - PCI Token Ring [Auto Added] PCI Function 1 [Enabled] Embedded - PCI SCSI [Auto Added] PCI Function 1 [Enabled] Embedded - PCI VGA [Auto Added] PCI Function 1 [Enabled] Standard VGA Resources [Enabled] *Note: If a PCI adapter is configu
Sample RAID Configuration Sample RAID Configuration A RAID configuration might consist of the following: • Pentium Pro 200 MHz Processor w/ECC Mem Support • 128 MB System Memory • PCI Ethernet Adapter (SMC8432BTA) • PCI Token Ring Adapter (Olicom OC-3136) • PCI RAID Adapter (Mylex) • Four 4 GB SCSI wide hard drives connected to the Mylex RAID controller • SCSI CD-ROM drive connected to the onboard AIC-7880 SCSI controller Installing the Hardware To install the hardware, follow these steps: 1.
Sample RAID Configuration 8. Install the PCI Ethernet Adapter in PCI slot 3. Configuring the System Settings The procedure is the same as the procedure for configuring the system settings in the Standard Configuration. The procedure is repeated here for your convenience. To configure the system settings, follow these steps: 1. Turn on power to the system. Observe that the memory test is executed (memory addresses should be rapidly displayed in upper left-hand corner of screen).
Sample RAID Configuration 3. Return to page 1, and set parameters as follows: Diskette Drive A [1.44 MB 3.5-inch] Diskette Drive B [None] 4. Press Esc to return to the main menu in BIOS Setup. Advanced System Configuration 1. Select Advanced System Configuration.
Sample RAID Configuration Power Saving Configuration 1. Select Power Saving Configuration. Set the parameters as follows: Power Management Mode... [Disabled] 2. Press Esc to return to the BIOS Setup main menu. Remote Diagnostic Configuration 1. Select Remote Diagnostic Configuration. Set the parameters as follows: RDM Mode Number [Disabled] Note: Refer to the NCR ValuePlus CD for BackOffice, Release 4.2, User’s Guide for information on configuring this setting for remote diagnostic management. 2.
Sample RAID Configuration On Board PS/2 Mouse (IRQ 12) [Enabled] Setup Password [None] Power On Password [None] 2. Press Esc to return to the main menu in BIOS Setup. Configuring the PCI Adapters To configure the PCI adapters, follow these steps: 1. Select PCI System Configuration from the main menu in BIOS Setup. 2. Change the PCI IRQ Setting to [Manual]. Then use the up and down arrow keys to select the PCI slot number.
Sample RAID Configuration – – – – On Board SCSI to IRQ 11 VGA Palette Snoop to Disabled On Board SCSI AIC-7880 to Enabled Boot Device to Disabled When you finish, the screen should look like the following: PCI IRQ Setting [Manual] INTA INTB INTC INTD PCI Slot 1 [14] [10] [5] [11] PCI Slot 2 [10] [5] [11] [14] PCI Slot 3 [ 9] [--] [--] [10] PCI Slot 4 [--] [--] [10] [ 9] PCI Slot 5 [--] [10] [ 9] [--] On Board VGA [5] On Board SCSI [11] VGA Palette Snoop [Disabled] On Boar
Sample RAID Configuration Adaptec AIC-7880 Ultra/Ultra Wide BIOS v1.22S2 <> (Refer to the Adaptec SCSI documentation for additional information about these settings). 2. Select SCSI Disk Utilities. Observe that the 2 GB disk drive and the CDROM drive are displayed with the correct information. If a low-level format on the 2 GB disk drive is needed, perform it now. It is usually not needed. 3.
Sample RAID Configuration 6. Select Advanced Configuration Options and set the parameters as follows: Host Adapter BIOS (Config Util...) [Enabled] Support Removable Disks... [Boot Only] Extended BIOS Translation... [Enabled] Display Message During BIOS Initialization...
Sample RAID Configuration 2. Select NCR 3426 Dual Pentium Pro System from the Advanced Configuration menu. Note: Refer to Chapter 5 for instructions on configuring the memory correctly. The PCI Adapter IRQ values entered below do not set the IRQ level for PCI Adapters. Note: PCI Adapter IRQ settings are set in the BIOS Setup Utility.
Sample RAID Configuration Serial Port Select COM1 Port Address [3F8h] Select COM2 Port Address [2F8h] PCI 1 - PCI Raid CControlSlot 1* [Auto Added] PCI Function 1 [Enabled] PCI 2 - PCI Ethernet CControlSlot 1* [Auto Added] PCI Function 1 [Enabled] PCI 3 - PCI Token Ring [Auto Added] PCI Function 1 [Enabled] Embedded - PCI SCSI [Auto Added] PCI Function 1 [Enabled] Embedded - PCI VGA [Auto Added] *Note: If a PCI adapter is configured in the system, change Disabled to Enabled and press
Appendix D Hot Plug Backplane NCR S26 Hot Plug Server User Guide D-1
Features Features The hot plug ultra-wide SCSI backplane subsystem consists of a BP-W8 backplane and drive trays that support wide SCSI hard drives. It is specifically designed for a tower housing (IDUN) and accommodates up to eight SCSI drives.
Major Components Major Components This section describes the major components of the hot plug backplane.
Major Components Hot Plug Backplane The figure below illustrates components of the hot plug backplane. Figure D-1.
Major Components Hot Plug SCSI Drive Tray The backplane subsystem comes with a 68-pin wide SCSI drive tray connector. Figure D-2.
SCSI Channel Configurations SCSI Channel Configurations The backplane SCSI channels 1 and 2 can support eight SCSI devices. You can configure the backplane as single-channel (combine) or dual-channel (split) controller. In single-channel configuration, channel 1 supports the SCSI devices plugged into slots 1 through 8. In a dual-channel configuration, channel 1 supports the devices in slots 1 through 4, and channel 2 supports the devices in slots 5 through 8.
SCSI Channel Configurations Single-Channel Configuration The figure below illustrates a single-channel configuration. Figure D-3. Single-Channel Configuration SC SI ID ID 0 ID 9 Connect to the system board W ide SCS I connectors ID 10 ID 11 ID 12 ID 13 ID 14 Connect SCSI channel 1 to slots 1 through 8 Connect to external SCS I devices ID 15 Set the terminator switches to “Combine” for Single-Channel.
SCSI Channel Configurations Connect the second set pins for both jumpers J3 and J4 as shown in the figure below. Figure D-4. J3 and J4 Jumper Settings J3 J4 The table below lists the terminator settings for the single-channel configuration. Table D-1.
SCSI Channel Configurations Dual-Channel Configuration The figure below illustrates a dual-channel configuration Figure D-5. Dual-Channel Configuration SC S I ID ID 0 ID 9 Con nect to the system board W id e S CSI conne ctors ID 10 Connect SCSI channel 1 to slots 1 through 4 ID 11 ID 0 ID 1 ID 2 Connect SCSI channel 2 to slots 5 through 8 Con nect to external S CSI devices ID 3 Set the terminator switches to “Split” for Dual-Channel.
SCSI Channel Configurations Connect the second set pins for both jumpers J3 and J4 as shown in the figure below. Figure D-6. J3 and J4 Jumper Settings J3 J4 The table below lists the terminator settings for the dual-channel configuration. Table D-2.
Setting Hard Disk ID Options Setting Hard Disk ID Options You have two options in setting the hard disk ID: • Strapping the SCSI IDs on the hotplug backplane • Strapping the SCSI IDs on the drive Strapping the SCSI IDs on the Backplane The wide SCSI hot-swap drive tray includes an 8/12-pin ID cable. See item 2 on Figure D-2. This cable allows you to define the hard disk ID using the ID switches (see item 9 in Figure D-1) on the backplane board.
Setting Hard Disk ID Options Note: Normally, SCSI ID7 is reserved for the SCSI controller board. The figure below shows how to set the dip switches for the SCSI drive ID. See item 9 in Figure D-1 for the location of the dip switches on the backplane board. Figure D-8.
Setting Hard Disk ID Options Strapping the SCSI IDs on the Drive You can use connector J1-A (see Figure D-7) to configure the SCSI IDs. See the table below. Table D-3.
Installation Installation This section describes the hot plug backplane installation procedures. Using the System Board SCSI Connectors To install the backplane when you are using the SCSI connectors on the system board, follow these steps: 1. Set the terminator switches on the backplane according to your planned SCSI channel configuration. Refer to the “SCSI Channel Configurations” section earlier in this appendix for the channel configurations. 2.
Installation Figure D-9. Installing the Hot Plug Backplane 5. Connect three power cables into the connectors at the back of the backplane board. 6. Remove the terminators on each of the SCSI drives that you will install. 7. Position the drive over the hot plug tray and connect the SCSI cable and power cable.
Installation Figure D-10. Connecting the Drive Cables 8. Secure the drive to the tray with four screws. Figure D-11. Securing the Drive to the Hop Plug Tray 9. Install the drive tray into the backplane board.
Installation Note: Make sure that the power switch on the drive tray is set to the Unlock/Power Off position before you plug it to the board. Figure D-12. Installing the Hot Plug Drive Tray 10. Power on the system. 11. Slide the power switch of the drive tray to the Lock/Power On position. The power LED lights up.
Installation Using an Add-on SCSI Controller Board To install the backplane board when you are using an add-on SCSI controller board, follow these steps: 1. Set the terminator switches on the backplane according to your planned SCSI channel configuration. Refer to the “SCSI Channel Configuration” section of this appendix for the channel configurations. 2. Remove all the old hard disk drives from the system, if any.
Installation Figure D-13. Connecting the Power and SCSI Cables to the RAID Adapter Board 6. Follow steps 6 to 11 in the “Using the System Board SCSI Connectors” section of this appendix to complete the installation.
Using the Hot Plug Feature Using the Hot Plug Feature The faulty drive indicator on the hot plug drive tray lights up whenever the drive that it carries becomes bad or defective. When this happens, you can replace the defective drive without shutting off the system or quitting any running application by using the hot plug feature. To use the hot plug feature, follow these steps: 1. Set the hot plug drive tray power switch to the Unlock/Power Off position. 2. Pull out the drive tray. 3.
Appendix E System Support Log NCR S26 Hot Plug Server User Guide E-1
Introduction Introduction This chapter provides a place for recording server identification information and describes how to contact NCR support services.
System Identification System Identification The following numbers may be requested by a support associate if you have to contact NCR support services. Please fill in the spaces below to identify your particular server.
NCR Hardware Support Services NCR Hardware Support Services NCR On-Site Hardware Support Services NCR offers on-site system hardware support. Check with your local office for detailed coverage hours. NCR Technical Support Web Site Additional technical information for this server is available to authorized users on the World Wide Web at the following URL: http://www.columbiasc.ncr.
NCR Support Phone Numbers NCR Support Phone Numbers A list of NCR support telephone numbers is located in this chapter. Enter the NCR support phone numbers that you will use in the spaces provided below. Enter Hardware Support Number __________________ Enter Software Support Number __________________ Enter After Hours Support Number __________________ Before Placing a Hardware Support Call Before placing a hardware support call, follow these steps: 1. Consult the system User Guide. 2.
NCR Support Phone Numbers – – – Your NCR Customer Support Agreement number Your company name and address Name and telephone number of the person NCR should contact about the problem – Purchase order number – Billing address 3. Ask the support associate for the Support Call Incident number assigned to your support call. Use this number if you have questions regarding the support problem. 4.
NCR Support Phone Numbers To place a software support call, follow these steps: 1. Call the software support number you recorded under the heading “NCR Support Phone Numbers” earlier in this chapter. Note that after-hours calls are subject to an extended coverage charge. 2.
NCR Support Phone Numbers United States Support In the United States, call the NCR General Purpose Global Support Center.
NCR Support Phone Numbers Other Areas Support The table below contains a list of support telephone numbers for specific countries. Table E-1.
NCR Support Phone Numbers E-10 Netherlands 06-0225121 31-35-687-6000 New Zealand 0 800 445 337 N/A Norway 800-11351 31-35-687-6005 Philippines 1 800 611-0037 N/A Poland N/A 31-35-687-6023 Portugal 05-05313334 31-35-687-6017 PRC 10 800 3571 N/A Russia N/A 31-35-687-6026 Saudi Arabia N/A 31-35-687-6031 Singapore 800 616 1271 N/A South Africa 800-995009 31-35-687-6041 Spain 900-983152 31-35-687-6009 Sweden 020-795830 31-35-687-6006 Switzerland 155-7703 31-35-687-6012
Customer Support Agreement Customer Support Agreement Attach a copy of your current customer support agreement here.
Overview Overview This appendix includes the forms to enter complete records for the NCR S26 Hot Plug Server. You should keep complete and accurate records.
Support Services Support Services This section is for recording and maintaining information about NCR support services.
Support Services NCR On-Site Hardware Support Services NCR offers on-site system hardware support. Check with your local office for detailed coverage hours. Three support levels are available, as listed below. Priority Plus Priority Next Day Coverage Hours 24 hours 7 days 8 a.m. - 9 p.m. Mon-Fri 8 a.m. - 5 p.m.
Support Services Placing a Hardware Support Call To place a hardware support call, follow these steps: 4. Call the hardware support number you recorded on the previous page. Note that after-hours calls are subject to an extended coverage charge. 5.
Support Services – What operating system and version are you using? 8. Depending on the kind of failure or error, the system analyst may ask you to perform a system backup. Placing a Software Support Call Software support contract agreements are available to support your local operating system environment. Ask about these service products at the support center. To place a software support call, follow these steps: 1.
Hardware Records Hardware Records This section is for recording and maintaining hardware performance and service records. These records allow the system user and support associates to get important information to ensure successful operation of the system. Note: To maintain accurate records, it is essential that you complete all customer entry portions of the appropriate log when placing a support call. Different Types of Logs There are different ways to maintain hardware records.
Hardware Records This method is useful when you have large systems with many peripherals. Then whenever a peripheral is moved to a different system, the Hardware Log can stay with the equipment. One Log for the System and Separate Logs for Each Peripheral Category Maintain one Hardware Log for repair service, preventive maintenance, support notes, and updates that apply only to the CPU and the entire system. Maintain separate Hardware Logs for system peripherals.
Hardware Records Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem Parts P/N P/N P/N P/N P/N P/N P/N P/N NCR S26 Hot Plug Server User Guide E-19
Hardware Records Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem E-20 Parts P/N P/N P/N P/N P/N P/N P/N P/N System Support Log
Hardware Records Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem Parts P/N P/N P/N P/N P/N P/N P/N P/N NCR S26 Hot Plug Server User Guide E-21
Hardware Records Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem E-22 Parts P/N P/N P/N P/N P/N P/N P/N P/N System Support Log
Hardware Records Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem Parts P/N P/N P/N P/N P/N P/N P/N P/N NCR S26 Hot Plug Server User Guide E-23
Hardware Records Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem E-24 Parts P/N P/N P/N P/N P/N P/N P/N P/N System Support Log
Hardware Records Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem Parts P/N P/N P/N P/N P/N P/N P/N P/N NCR S26 Hot Plug Server User Guide E-25
Hardware Records Hardware Log Page __________ Customer Entry NCR Entry Service Note PM Repair Date/Time NCR Notified Date Start Time Incident # Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature (if required) Action (including follow-up commitments) Upgrade Problem E-26 Parts P/N P/N P/N P/N P/N P/N P/N P/N System Support Log
Software Records Software Records This section is for recording and maintaining software performance and service records. These records allow the system user and support associates to get important information to ensure successful operation of the system. Note: To maintain accurate records, it is essential that the customer complete all customer entry portions of the Software Product Log or the System Software Log when placing a support call.
Software Records This page intentionally left blank.
Software Records Software Product Log Name of Software Package ____________________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision Update Patch Revision Level Page __________ Product Name NCR S26 Hot Plug Server User Guide Sales Order # Name of Install er E-29
Software Records Software Product Log Name of Software Package ____________________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision E-30 Update System Support Log Patch Revision Level Product Name Page __________ Sales Order # Name of Install er
Software Records Software Product Log Name of Software Package ____________________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision Update Patch Revision Level Page __________ Product Name NCR S26 Hot Plug Server User Guide Sales Order # Name of Install er E-31
Software Records Software Product Log Name of Software Package ____________________ System Serial Number Product Number Sales Order Shipped Operating System Initial Date Shipped Warranty Code Date Installed Revision E-32 Update System Support Log Patch Revision Level Product Name Page __________ Sales Order # Name of Install er
Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution NCR Contact Software Version Nickname PICS ID# Problem (symptom, failure#, error#) NCR S26 Hot Plug Server User Guide E-33
Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#) E-34 System Support Log NCR Contact
Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution NCR Contact Software Version Nickname PICS ID# Problem (symptom, failure#, error#) NCR S26 Hot Plug Server User Guide E-35
Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#) E-36 System Support Log NCR Contact
Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution NCR Contact Software Version Nickname PICS ID# Problem (symptom, failure#, error#) NCR S26 Hot Plug Server User Guide E-37
Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#) E-38 System Support Log NCR Contact
Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution NCR Contact Software Version Nickname PICS ID# Problem (symptom, failure#, error#) NCR S26 Hot Plug Server User Guide E-39
Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Notified Date Start Time Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#) E-40 System Support Log NCR Contact
Current System Configuration Current System Configuration This section is for recording and maintaining information about system components and peripherals. Complete the following on the forms provided in this section: • Adapter board locations • System equipment list • Hardware configuration report (a printout of current system I/O configuration) Adapter Board Locations Record the physical location of each adapter board installed in the CPU.
Current System Configuration Adapter Board Locations Record information about each adapter board installed in your system.
Current System Configuration System Equipment List Page __________ Physical Path LDEV or LU Number Device Model Number Device Serial Number Description NCR S26 Hot Plug Server User Guide Location / Phone E-43
Current System Configuration System Equipment List Page __________ Physical Path E-44 LDEV or LU Number Device Model Number System Support Log Device Serial Number Description Location / Phone
Current System Configuration Hardware Configuration As you make changes in the system, make a listing of the system’s current I/O configuration in this section.
Preventive Maintenance Preventive Maintenance This section is for entering preventive maintenance activities. The primary purpose of preventive maintenance is to keep unscheduled interruptions to a minimum. Following a well-planned preventive maintenance program can help you maintain a high level of system performance at a minimum cost.
Preventive Maintenance Disk Drives Check the preventive maintenance procedures listed in the documentation that came with your disk drive. Tape Drives Clean the magnetic tape path at regular intervals to remove oxide build-up, especially on the read/write head. Use only the prescribed cleaning fluids to clean the tape path. Improper use of non-prescribed cleaners can leave residue that can increase tape read/write errors and damage the tape drive and tapes. Use only high quality tapes.
Preventive Maintenance E-48 • Clean device exterior surfaces. • Check only those adjustments known to require periodic attention. • Provide users with feedback about overall system performance. • Record the preventive maintenance information on the appropriate Hardware Log.
Preventive Maintenance Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Time Required Scheduled Date Scheduled Time CE or Customer Initial NCR S26 Hot Plug Server User Guide E-49
Preventive Maintenance Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Mar Time Required Scheduled Date Scheduled Time CE or Customer Initial E-50 System Support Log Apr May Jun Jul Aug Sep Oct Nov Dec
Preventive Maintenance Preventive Maintenance Reference Sheet Device Name Special Tools, Equipment, and Materials Preventive Maintenance Procedure NCR S26 Hot Plug Server User Guide Reference Manual (Title, Part #, and Page #) E-51
Preventive Maintenance Preventive Maintenance Reference Sheet Device Name E-52 Special Tools, Equipment, and Materials System Support Log Preventive Maintenance Procedure Reference Manual (Title, Part #, and Page #)
Installation Records Installation Records This section is for attaching information about the parts and configuration of the system as it was shipped from the factory. Attach documents here such as packing lists, hardware configuration records, and software installation records. Note: After the system is installed, complete the “Current System Configuration” section earlier in this appendix.
Customer Support Agreement Customer Support Agreement Attach a copy of your current customer support agreement here.
List of NCR Support Telephone Numbers List of NCR Support Telephone Numbers This section contains support telephone numbers for the United States and other areas of the world. NCR Faxback System Call the NCR Faxback system at 1-803-939-2082 to receive a free faxed list of the latest information available. The information you need may be available through this fax system. United States Support In the United States, call the NCR General Purpose Global Support Center.
List of NCR Support Telephone Numbers Other Areas Support Toll numbers are marked with an asterisk (*). Toll-free numbers are unavailable in those areas.
Index SCSI D-2 A E AFlash BIOS 5-3 Air flow See Ventilation Auto-configuration mode 4-10 B BIOS 3-3 using the BIOS setup utility 4-2 C CMOS B-4 Communication configuring communication settings 4-8 Connector functions 2-13 CPU 2-10, 3-3 D Date and time 4-5, 5-8 Documentation 1-3 Drives configuring diskette drives 4-6 configuring IDE hard disk drives 4-7 hard disk drive types 4-31 installing 3-18 EISA expansion boards 3-15 using the EISA configuration utility 5-5 Error messages B-2 correcting error con
Index I P IDE enhanced IDE features 4-9 ISA See also Non-PnP ISA expansion boards 3-15 PCI J Jumper settings 2-12 M Memory configuring system memory 4-8 ECC/parity mode selection 4-13 external cache 4-13 installing and removing SIMMs 3-7 internal cache 4-13 large memory support mode 4-9, 4-10 memory at 15 MB - 16 MB 4-14 memory test 4-10 second-level cache 2-10 shadow RAM 4-13 SIMM sockets 3-5 upgrading video memory 3-11 N Non-PnP ISA assigning IRQ and DMA channels 4-19 card configuration 4-18 expans
Index V Ventilation 2-7 NCR S26 Hot Plug Server User Guide Index-3
Index Index-4 NCR S26 Hot Plug Server User Guide
