User Manual NCR Orderman7 NCR ©2014 All rights reserved. Version 01.
NCR Orderman7 General information © 2014 by Orderman GmbH Bachstrasse 59 5023 Salzburg – Austria www.orderman.com We accept no liability for errors or misprints. Copying, even excerpts hereof, is prohibited without the written consent of Orderman GmbH. User Manual NCR Orderman7 Published November 2014 Version 01.02 Orderman accepts no responsibility for any damage or losses that arise from the use of this manual.
NCR Orderman7 General information Contents 1 General information ......................................................................................................... 5 1.1 Warranty _________________________________________________________________________5 1.2 Labeling __________________________________________________________________________5 1.2.1 1.2.2 Labeling on the unit Serial number 1.3 Safety notices _____________________________________________________________________8 1.3.1 1.3.
NCR Orderman7 General information 10.2 Charging status LED for service station ______________________________________________31 10.3 Network Status LED for service station _______________________________________________32 10.4 Power LED for service station ______________________________________________________32 11 Operation ........................................................................................................................ 33 11.
NCR Orderman7 1 General information General information This manual applies to Orderman handhelds and Orderman accessories. It covers the following Orderman handhelds: NCR Orderman7 + NCR Orderman7 MSR NCR Orderman7 SC NCR Orderman7 The different versions are described in the following chapters. 1.1 Warranty All warranty claims must be addressed to your local Orderman contractual partners. 1.
NCR Orderman7 1.2.2 General information Serial number The serial number is used to uniquely identify the unit. You will find the serial number in the unit's battery slot. Fig. 2: Serial number in the battery slot Back of the Orderman handheld Serial number in the battery slot You can also display the serial number in the application (handheld must be ready for operation!) To do so, perform the following step(s): Drag the status bar down. Fig.
NCR Orderman7 General information The serial number appears on the display. Fig. 4: Read serial number Serial number Orderman GmbH 7 V 01.
NCR Orderman7 General information 1.3 Safety notices 1.3.1 Explanation of symbols Icons and signal words indicate the degree of danger that will result, unless actions to reduce damage are taken. Caution Caution means that minor property damage can occur. Caution is highlighted by horizontal lines above and below the text. Warning Warning means that minor personal injury or serious damage to property can occur. Warnings are highlighted by horizontal lines above and below the text.
NCR Orderman7 1.3.2 General information General information Caution Never expose the unit to extreme weather conditions such as hail or strong sunlight. In the event of damage the unit must be examined by the after-sales service for possible faults. To operate the handheld, use only a finger or a capacitive touch pen. Pencils, ballpoint pens or other pointed objects will damage the device's touch screen.
NCR Orderman7 General information Laser class 2 Class 2 includes lasers in the visible range for which an irradiation of less than 0.25ms to the eye is not harmful. 0.25ms corresponds to a natural eyelid reflex that can automatically protect the eye sufficiently against prolonged irradiation. These devices are considered safe as long as medication does not increase the response time of the eye significantly, and users do not intentionally look into the laser beam (suppressing the eyelid reflex).
NCR Orderman7 NCR Orderman7 handhelds 2 NCR Orderman7 handhelds 2.1 Overview NCR Orderman7/ + NCR Orderman7 MSR NCR Orderman7 SC NCR Orderman7 Orderman GmbH 11 V 01.
NCR Orderman7 2.
NCR Orderman7 NCR Orderman7 3 NCR Orderman7 3.1 Product description The Orderman unit is specially designed to connect to an Orderman radio network (OSR = Orderman Secure Radio). Data is entered only through the input on the touchscreen display. 3.2 Overview Fig.
NCR Orderman7 NCR Orderman7 Fig. 6: NCR Orderman7 handheld, back Camera LED flash and flashlight Intercom Orderman GmbH Model plate Charging contacts and communication interface 14 V 01.
NCR Orderman7 NCR Orderman7+ 4 NCR Orderman7+ 4.1 Product description + The NCR Orderman7 unit was designed specifically for the use of various types of connections. + The NCR Orderman7 unit supports connectivity through Bluetooth, RFID, wireless LAN and Near Field Communication (NFC). Data is input through the input on the touchscreen panel. 4.2 Bluetooth Wireless LAN RFID NFC Overview + Fig.
NCR Orderman7 NCR Orderman7+ + Fig. 8: NCR Orderman7 handheld, back Camera LED flash and flashlight Intercom Orderman GmbH Model plate Charging contacts and communication interface 16 V 01.
NCR Orderman7 NCR Orderman7MSR 5 NCR Orderman7MSR 5.1 Product description MSR The NCR Orderman7 unit is specially designed for use with different types of connections, as MSR well as magnetic cards. The NCR Orderman7 unit supports connectivity through Bluetooth, RFID, wireless LAN and Near Field Communication (NFC). Data is input by tapping the touchscreen display. 5.2 Magnetic strip reader Bluetooth Wireless LAN RFID reader NFC Overview Fig.
NCR Orderman7 NCR Orderman7MSR MSR Fig. 10: NCR Orderman7 , back Camera LED flash and flashlight Intercom Orderman GmbH Model plate Charging contacts and communication interface Magnetic card slot 18 V 01.
NCR Orderman7 NCR Orderman7SC 6 NCR Orderman7SC 6.1 Product description SC The NCR Orderman7 unit is designed especially for use with different types of connections, as SC well as magnetic cards and barcodes. The NCR Orderman7 unit supports connectivity through Bluetooth, RFID, wireless LAN and Near Field Communication (NFC). Data is input by tapping the touchscreen display. Magnetic strip reader Barcode reader Bluetooth Wireless LAN RFID reader NFC Orderman GmbH 19 V 01.
NCR Orderman7 6.2 NCR Orderman7SC Overview Fig. 11: NCR Orderman7 SC handheld Ambient light sensor Status LED Touchscreen display Hardware button (freely assignable) Lock for battery slot Orderman GmbH Magnetic card slot Capacitive Back button Hardware Power button Capacitive home button (freely assignable) Barcode reading window 20 V 01.
NCR Orderman7 NCR Orderman7SC SC Fig. 12: NCR Orderman7 , back Camera LED flash and flashlight Intercom Orderman GmbH Model plate Charging contacts Magnetic card slot 21 V 01.
NCR Orderman7 7 Service station and multi service station Service station and multi service station The service station and multi service station are designed to charge your handheld(s), as well as providing an IP-based Ethernet connection to the host system. The service station and multi service station also have a quick-charge function (quick recharging slot for battery packs). Note: 7.1 The service station/multi service station is required to update the firmware.
NCR Orderman7 7.2 Service station and multi service station Starting up the service station Connect the cables for the service station as shown in the following figure. Plug in the Orderman power supply. Plug in the Ethernet network cable. Fig.
NCR Orderman7 Service station and multi service station Note: Avoid direct sunlight or heat sources in the immediate vicinity of the service station. Once you place the handheld unit in the service station, the unit will start to charge. The charging status is displayed via the "Status LED" on the handheld. In addition to the handheld, another battery pack can be charged simultaneously in the fast-charging slot. Fig.
NCR Orderman7 7.3 Service station and multi service station Overview of the multi service station The multi service station is designed to charge up to five handhelds and up to five battery packs. The service station and multi service station also provide an IP-based Ethernet connection to the host system. Fig.
NCR Orderman7 7.4 Service station and multi service station Starting up the multi service station Connect the cables for the multi service station as shown in the following figure. Plug in the Orderman power supply. Plug in the Ethernet network cable. Fig.
NCR Orderman7 8 Remove/replace battery pack Remove/replace battery pack Tip: Remove the safety cord before changing the battery. To remove the battery pack, simultaneously press the locking button located on both sides of the handheld unit. By pressing the lock buttons, the battery pack is released slightly from the handheld. When inserting the pack, press on it until you feel it engage (click) in the battery lock in the battery slot.
NCR Orderman7 9 Safety Cord Safety Cord The safety cord is attached to the underside of the handheld. Proceed as shown in the figure below steps: Fig. 19: Safety Cord Handheld Safety Cord Leadership Pull the safety cord in in the guide provided by the handheld until it clicks. You can push the safety cord from both sides into the guide. By applying lateral pressure, the safety cord can be moved in the guide and separated from the handheld.
NCR Orderman7 10 Operating the service station and multi service station Operating the service station and multi service station 10.1 Charging in the service station and multi service station Note Fully charge the battery initially before using the unit (i.e. until a solid green charging status LED appears). The optimum charging power is set automatically. If the battery pack is fully charged, the handheld unit or battery pack may remain in the service station or multi service station.
NCR Orderman7 Operating the service station and multi service station 10.1.1 Charging the handheld The handheld unit can be charged by plugging it into the service station or multi service station. Note: To place the handheld unit in the service station or multi service station, you must first remove the safety cord! Fig.
NCR Orderman7 Operating the service station and multi service station 10.1.2 Charging the battery pack without handheld You can remove the battery pack from the handheld, and plug directly into the service station. Fig. 21: Battery pack in the service station Battery pack Service station Charging status LED Network status LED Power LED 10.
NCR Orderman7 Operating the service station and multi service station 10.3 Network Status LED for service station The Network status LED indicates whether the service station or multi service station is connected to an active Ethernet network. 10.4 Power LED for service station The Power LED indicates whether the service station or multi service station is powered on. Orderman GmbH 32 V 01.
NCR Orderman7 11 Operation Operation Note: This manual describes the basic functions of Orderman handhelds. All other functions are controlled by your partner's POS system application. 11.1 Operating conditions of the handhelds 11.1.1 Handheld On/Off You can turn on the handheld by pressing the On/Off button. Note: If the handheld does not turn on, the battery level may be too low (see Troubleshooting section). You can turn off the handheld by pressing and holding the On/Off button. 11.1.
NCR Orderman7 Operation 11.3 Status bar After the startup sequence, the Status bar appears at the top display screen. By pulling down the Status bar to open the Configuration Menu. Fig. 22: Status bar Status bar 11.4 Configuration menu In the Configuration menu you'll find all the available settings. 11.
NCR Orderman7 Operation 11.5.1 Display settings Pull down the Status bar to open the Configuration menu. Tap "Settings". Tap "Screen". The following settings are available: Function Value "Control automatically" Effect ☑ Enabled The brightness setting is automatically controlled by the ambient light sensor. "Control automatically" □ Not activated The brightness setting can be adjusted manually using a slider shown in the display.
NCR Orderman7 Operation 11.5.2 Connecting the belt printer (Bluetooth pairing) To connect the belt printer to the handheld, proceed as follows: Switch on the belt printer. Drag the Status bar down. On the handheld, tap the Pairing function in the Settings menu. Tap the Pair Printer function. Hold the printer close to the handheld (see figure below) The antenna used for detecting the printer is located in the upper right corner of the handheld.
NCR Orderman7 Operation 11.5.3 Miscellaneous 11.5.3.1 Switch left and right buttons You can reverse the function of the two freely assignable hardware buttons, on the left and right side of the handheld by selecting the "flip buttons" function. In the Settings/Miscellaneous menu, the switch left and right buttons can be enabled or disabled (on / off). 11.5.3.2 Logging By activating the Logging function, all debug messages from the handheld are logged.
NCR Orderman7 Operation 11.6 Use the magnetic strip reader Drag the magnetic card with the magnetic strip forward (see figure below) from top to bottom quickly and along its entire length through the magnetic card slot. . Fig. 24: NCR Orderman7 MSR NCR Orderman7MSR Magnetic card Orderman GmbH Magnetic strip 38 V 01.
NCR Orderman7 Operation 11.7 Use the barcode reader The barcode reader is used to read 1D and 2D barcodes. Hold the barcode as centrally as possible in the laser aimer. Fig. 25: Handheld, back NCR Orderman7SC Laser beam 1D barcode Laser aimer 2D QR code ** Reading window *1D barcode Barcode **2D QR code: Data Matrix Code Orderman GmbH 39 V 01.
NCR Orderman7 12 Testing the unit Testing the unit 12.1 Ordercard test Drag the Status bar down to open the Configuration menu. Tap the Test field in the Settings menu. Hold the Ordercard to the handheld as shown in the figure below (upper right corner of the handheld). The results of the test are displayed (according to the device setup). Fig. 26: Ordercard test Orderman GmbH Orderman Ordercard Handheld Test result 40 V 01.
NCR Orderman7 Testing the unit 12.2 ISO/NFC test Drag the Status bar down to open the Configuration menu. Tap the Test field in the Settings menu. Hold the active NFC transponder close to the back of the handheld (near camera/intercom) as shown in the following figure. The result of test is shown on the display (according to the device setup) Fig. 27: NFC test NFC NFC data media Handheld Test result Orderman GmbH 41 V 01.
NCR Orderman7 Testing the unit 12.3 Barcode test (imager) Drag the Status bar down to open the Configuration menu. Tap the Test field in the Settings menu. Hold the barcode/QR code to your handheld as shown in the figure below. The laser aimer should be positioned as centrally as possible on the code. The result of test is shown on the display (according to the device setup) Fig. 28: Imager test Orderman GmbH QR code Laser aimer Handheld Test result 42 V 01.
NCR Orderman7 13 Accessories Accessories 13.1 Orderman touch pen The capacitive Orderman touch pen is specially designed to provide an optimal response when working with the touchscreen display. Note: To avoid damage to the touchscreen display, use only the Orderman touch pen or an equivalent capacitive touch pen. 13.2 Orderman pouch Orderman GmbH 43 V 01.
NCR Orderman7 14 Cleaning instructions Cleaning instructions Note: Never open the housing of the Orderman handheld. Opening the housing renders the warranty claim null and void. Read the following care tips and you'll enjoy your Orderman unit for many years: Clean the contacts before placing a unit in the charging station. Damp contacts can corrode the charging contacts over time. Use a dry and clean cloth or cotton swab to wipe clean the contacts.
NCR Orderman7 15 Technical specifications Technical specifications NCR Orderman7 Function NCR + Orderman7 Radio frequency NCR MSR Orderman7 NCR SC Orderman7 Dual band 433/915 MHz Frequency band 433MHz 433.050MHz – 434.790MHz, channel spacing 25kHz 915MHz 902MHz to 928MHz, channel spacing 50kHz Data transmission Bidirectional Transmitting power less than 1 mW ERP Battery Li-ion Polymer 3.7V 3150 mAh Leak tightness IP67 Dimensions H / W / D mm 165/ 84/ 18 165/ 84/ 24.
NCR Orderman7 Function Data matrix camera 2D ISO/IEC TR 24720:2008 Technical specifications NCR Orderman7 NCR + Orderman7 NCR MSR Orderman7 NCR SC Orderman7 No No No Yes Operating life Average shift (10h) Handheld charging time on average 3 hours Battery pack charging time in fast-charging station 1,5 hours Storage temperature (ambient) -20⁰ to +60⁰ C Storage temperature battery -20⁰ to +45⁰ C Operating temperature (ambient) -10 to +50⁰ C Charging temperature (ambient) 0 to +35⁰ C
NCR Orderman7 16 Troubleshooting Troubleshooting Error Possible cause Possible solution Handheld does not charge Oxidized charging contacts Handheld needs to be repaired* Dirty charging contacts Clean with a dry cloth.
NCR Orderman7 Troubleshooting Error Possible cause Possible solution Cannot connect to Orderman radio network No network connection from radio base station to host system Check network cable and power supply to the radio base station Range exceeded Change position of the radio base station accordingly Radio interference (other Orderman radio network) Change radio channel Network configuration was changed Check/change network configuration WIFI disabled on your handheld Activate WIFI on your h
NCR Orderman7 17 Index Index 125kHz RFID reader 12 Ambient light sensor 12 Barcode reader 12 Battery is defective 48 Battery lock 27, 48 Belt printer 36 Bluetooth 12 Bluetooth interface 9 Capacitive touch pen 9 Care tips 44 Certifications 5 Charging status LED 22, 25, 29, 30, 31 Configuration menu 34 Disposal guidelines 9 Firmware 22 Labeling 5 Orderman GmbH Laser class 2 9 Lithium ion battery 9 Log file 37 Magnetic strip 38 Magnetic strip reader 12 Manufacturer information 5 Model plate 5 Network sta
NCR Orderman7 18 Glossary Glossary B Barcode A barcode is an opto-electronically readable font that consists of different widths, parallel lines and spaces. The data in a bar code can be read by optical readers such as, for example, barcode readers (scanners) or cameras, and is processed further electronically. Battery pack A battery pack is the battery together with the integrated electronics. Bluetooth Transfer of data between devices over short distances via radio technology (IEEE 802.15.
NCR Orderman7 Glossary N NFC NFC (Near Field Communication) is an international broadcast standard for contactless exchange of data via radio technology over a distance of a few centimeters and a data transmission rate of max. 424 kbit/s. O Orderman Secure Radio (OSR) The Orderman Secure Radio (= OSR) uses the 433/915 MHz bandwidth.
