User's Manual

Customizing the DecisioNet System D-19
report consists of three sections: a summary section, a
recommendations section, and a detail section. The summary section
contains information about the severity of the errors that have
occurred, and indicates the urgency with which the user must act to
correct the problem. The summary section should also contain support
contact information. The recommendations section contains
information that helps the user to correct the problem that has been
reported, and the detail section contains the date, time, source ID, PID,
category code, and description of pertinent error log records. An
example problem report follows:
===============================================================================
Log Monitor Problem Report
===============================================================================
Note: Review EPL Logs and user guide for complete information on the following
errors
Summary
-------------------------------------------------------------------------------
EPL Price Verifier logged errors that are causing serious EPL system problems.
Immediate investigation of these problems is recommended. Call NCR field
personnel for assistance.
EPL Failure Detection and Analysis logged errors that are causing serious EPL
system problems. Immediate investigation of these problems is recommended.
Call NCR field personnel for assistance.
EPL Failure Detection and Anaysis logged warnings that may lead to EPL system
problems later. Investigation of these problems is recommended. Call NCR
field personnel for assistance.
Recommendations
-------------------------------------------------------------------------------
Connection status down error message indicates that the CBS Manager does not
know that the CBS is configured. Stop and restart the CBS Manager to correct
this problem.
Communication link not established error message indicates that the CBS is not
responding. Check CBS power and cables. Replace the CBS if the problem
persists.
RF power off error message indicates a problem with the CBS's RF board. If
problem persists, replace the CBS.
RS-485 cable error message indicates a cable integrity problem. Ensure that
there are no cable breaks and that the cable is properly attached.