X350 and X550 Desktop Virtualization Kits with vSpace® User Manual . www.ncomputing.
X350/X550 User Manual Important Notices Please note that reproduction of this user manual in whole or in part, without express written permission from NComputing, is not permitted. NComputing reserves the right to make improvements and/or changes to this User Guide and to the products, programs and/or specifications described herein at any time without notice. Information contained in this document may have been obtained from internal testing or from a third party.
X350 and X550 User Manual Contents Safety Information ................................................................................................. 4 Regulatory Compliance ......................................................................................... 5 FCC Information ............................................................................................................ 5 MIC Certification Information ..........................................................................
X350 and X550 User Manual Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damage to the product. A user must read this User Manual carefully before use and properly follow the instructions. • Make sure that the place of installation is not too hot (above 35˚C), too cold (below 0˚C) or too wet (above 85% relative humidity). • Avoid any severe impacts to the product. • Make sure that the product is not exposed to direct sunlight or any hot machinery.
X350 and X550 User Manual Regulatory Compliance FCC Information This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
X350 and X550 User Manual MIC Certification Information X350 PCI Card 1. ( ): NComputing X-series (X350) 2. : 3. NCC-X350(B) / 4. : / : X550 PCI Card 1. ( ): NComputing X-series (X550) 2. 3. NCC-X550(B) : / 4. : / : XD2 Access Device 1. ( ): NComputing X-series (XD2) 2. 3. NCC-XD2(B) 4. (B : / : : ) , FTP / STP Cable . X350/X550 PCI Card .
X350 and X550 User Manual Product Overview NComputing vSpace desktop virtualization software divides your host PC's resources into independent virtual workspaces that give each user their own full PC experience. The X-series PCI card connects your PC to each of the XD2 access devices through a standard Category 5e or shielded Category 6 cable (sold separately). Each XD2 connects to a user’s keyboard, monitor, mouse and speakers.
X350 and X550 User Manual • Four users can share a single PC with one X350 kit. With two X350 kits, you can add six users to a PC for a total of seven users sharing one PC.
X350 and X550 User Manual that with host systems as described above, six or more stations can run independent video streams at native DVD resolution (720 x 480). Several stations (3-4) can also run full-screen video (at 1024x768). Of course, performance depends on several factors, including the shared PC specifications, monitor resolution, video file being played and the types of decoders and media player used.
X350 and X550 User Manual Install the Hardware Before attempting to install the X350/X550 kit, verify that your Windows or Linux OS is supported by vSpace, and that the OS is properly installed, updated and all devices viewable in the OS device manager are working properly. Also, check to be sure your package includes one X550 (or X350) PCI card, five (or three) XD2 devices, the vSpace installation CD, and ten (or six) monitor mounting screws. Install the X-series PCI Card 1.
X350 and X550 User Manual 4. Insert one PCI card and secure the bracket to the chassis with a retaining screw (or other fastening mechanism specific to your PC). Note: The X550 is a fullheight PCI card, and the X350 is a half-height PCI card. Optional installation of a second PCI card (matched pairs only) If the system has a second available PCI slot and you wish to use a second X-series kit, insert the second card into the available slot and secure the card to the chassis.
X350 and X550 User Manual Connect Peripheral Devices Connect each access device to a port on the PCI card using high-quality Cat 5e or shielded Cat 6 cables. These must be standard, straight (not crossover) cables.
X350 and X550 User Manual Install the NComputing vSpace Software This user manual applies to vSpace 4, 5 and 6 for Windows. For vSpace on Linux, please refer to the separate Installation Guide for Linux provided with the Linux software download. Note that screen shots included below for reference may vary slightly depending on the version of vSpace and the operating system you are installing. IMPORTANT! Per the instructions below, always check the NComputing website for the latest vSpace software.
X350 and X550 User Manual If the installer does not automatically launch, go to "My Computer," open the CD drive icon, and manually start the installation using the .exe file. 3. At the installation screen, follow the prompts to install the software. Before actual installation starts, the software may attempt to connect to the Internet to compare the software version on the CD with the latest software version on the NComputing update server.
X350 and X550 User Manual 7. At the "Create Password for Administrator" screen, select whether to use or disable use of an administrator password. If you choose to use an administrator password, enter it and retype it. Click on the "Next" button. Note: This password only applies to the vSpace software installed on the host PC. Resetting a forgotten password will require uninstalling and reinstalling the vSpace software. Therefore, the system administrator needs to manage this password carefully.
X350 and X550 User Manual Note: “Create sys info file” enables the Windows utility to create a system information file and place it in your My Documents folder. This process will create a record of your system’s configuration but it may take some time to create. This is only necessary if you are specifically asked to do so when interacting with NComputing Technical Support. The vSpace software will then be installed. 8.
X350 and X550 User Manual Note: It is strongly recommended that all users have their own user accounts to enable control of their own settings. If you click on the “Yes” button, the “Local Users and Groups” Windows utility (screen shot shown below) will be displayed on an otherwise blank overlay screen. You can right-click and select “New User…” to add each desired individual user account.
X350 and X550 User Manual Installing vSpace 6 Perform the steps in this section to install vSpace 6 on a host PC. 1. Turn on the host PC. After Windows starts, it will automatically bring up a dialog box called “Found New Hardware Wizard.” Do not install anything from Windows Update for the X350/X550 PCI card. Simply click “Cancel” on this screen. 2. Insert the software installation CD into the host PC's CD drive.
X350 and X550 User Manual 4. At the installer’s "Welcome" screen, click on the "Next" button. 5. At the software End User License Agreement and Terms of Use screens, read the agreements and if you agree, click on the "I agree" checkbox, and then click on the "Next" button. 6. When prompted, choose the default screen resolution for all the vSpace stations. You can change this setting after you install vSpace. 7.
X350 and X550 User Manual Windows Server 2008 user account management screen Windows Server 2003 user account management screen 9. When the License wizard screen is displayed, enter the name of the person that will be maintaining the vSpace software on this system.
X350 and X550 User Manual Product Registration The X350/X550 PCI card contains an embedded hardware license which allows it to support up to three/five access devices. When first installed, the X350/X550 starts a trial license which permits you to use up to three/five attached access devices for the next 30 days. Until you register, sessions are limited to 60 minutes and a reminder info box like the one shown below will be displayed at least once a day on every user station.
X350 and X550 User Manual Below are some notes regarding installing matched X-series PCI cards and product registration: • If you have two matched X-series cards installed in the host PC during product registration, the vSpace registration application will register both cards at the same time.
X350 and X550 User Manual To proceed with online registrations, select the “Register vSpace server software” option. If the host PC doesn’t currently have an Internet connection or you prefer to register offline, select the “Continue offline registration” button. Click “Next” to proceed with the selected registration option. If you selected online registration, continue following the steps below. If you selected offline registration, skip ahead to the next section.
X350 and X550 User Manual unregistered PCI card(s) will have the appropriate box checked. Click on the "Next" button to proceed. The Registration Type screen is displayed. This screen allows you to pick how you will register your X350/X550 PCI card. Note: If you use a proxy server for Internet connectivity, enter the proxy connection data here. To register vSpace online, select the “Register online” button. To register offline, select the “Create offline registration file” button.
X350 and X550 User Manual You will then see a registration progress bar. Once the online registration process has completed, you can view the results. Click on the "Finish" button. Note: with vSpace 6, if you entered your registration information during installation and you were online at that time, your system may have registered automatically in the background so that at this stage in the manual registration process you will get a notice indicating that the system has already been registered.
X350 and X550 User Manual Client Access License (CAL) Installation For multi-user applications, in addition to installing and activating the Windows Server operating system license on the host PC, you need to acquire two types of client access licenses. First, you need a standard Windows Server CAL for each user or device.
X350 and X550 User Manual Uninstalling vSpace To uninstall the vSpace software, select Start > NComputing vSpace > Uninstall. Follow the prompts and the vSpace software will be removed from the host PC. You will be prompted to restart the host PC to complete the process. Updating the vSpace Software This section describes how to update the vSpace 4/5 and vSpace 6 software. See the section below for information on updating vSpace 4/5. To update vSpace 6, skip ahead to the next section.
X350 and X550 User Manual If there is a new version available, click on the “Download” button to start the update process. When the download is complete: 1) if you previously used the Options button to select “save update program to disk,” the update will be saved to disk for you to apply later; 2) if you didn’t use the Options button to modify the standard update behavior, installation of the new version will immediately begin. If there was no new version available, simply click on the “Exit” button.
X350 and X550 User Manual Launch the Update Wizard and it will show you the current version installed on your system (i.e. 4.4.004). Note that the vSpace Console application has its own version number that can be found by clicking on Help à About vSpace Console (note this is typically a subset of the main software version, e.g. 4.4).
X350 and X550 User Manual Using the vSpace 4 or 5 Management Console Start the management console from the Windows Start menu. The application is called "vSpace Console." You can also start the management console by right-clicking on the NComputing icon in the system tray and selecting "vSpace Management Console" or by simply doubleclicking on the NComputing icon in the system tray.
X350 and X550 User Manual § Send Message to other vSpace users on this system. Send a message to users on the same vSpace PC as this user.
X350 and X550 User Manual Administration Console Interface Local Settings The "Local Settings" tree allows you to see and change settings for the host PC. X350/X550 PCI Card Select the "X350 PCI Card" or “X550 PCI Card” item to show information about all the vSpace sessions currently available on that PCI card.
X350 and X550 User Manual § Refresh: refreshes the information displayed in the right pane. § Export List: Exports a list (tab- or comma-delimited text file) that can be used to keep a record of which users (if any) are logged-in to each station at a given point in time. § Properties: Displays or modifies the properties defined for that particular PCI card.
X350 and X550 User Manual NOTE: Changing the PCI card’s resolution and/or color depth is only allowed from the Administration console on the local system. Properties for cards inside other network systems can be remotely viewed, but resolution/color depth changes cannot be remotely applied. Right-click a station in the left window to force that station (and the associated user session) to stop.
X350 and X550 User Manual To send a message to the screen of the user session currently running on that station, right-click a station in the left window (or click the message icon in the toolbar). From this window, you can only send messages to stations attached to this PC.
X350 and X550 User Manual If you right-click directly on a “station number,” you can access three tabs of available information. The "Application loaded" tab shows all the applications running on that station’s session.
X350 and X550 User Manual The “Station Settings” tab shows parameters that can be set for each station.
X350 and X550 User Manual The parameters configurable from this window are: • Station name: The “provisioned name” of the station • Automatically turn station on when system starts: If you uncheck this checkbox, the station (and its monitor) will not start when the system boots up. This is normally left to on by default; otherwise, you will have to manually start the station from this Administration console.
X350 and X550 User Manual Information & Settings The "Product Information" item shows information about the installed vSpace software, such as product name, build date, version string and vendor information. (You cannot modify these values.) The "User information" item shows the information entered during the registration process, and double clicking an item brings up a window allowing you to change the value.
X350 and X550 User Manual The "System Settings" item shows the following settings for the vSpace software. Double-click on the name of the setting to adjust it, unless it is read-only, which is specified below. • Maximum number of stations (incl. Host): the maximum number of sessions the vSpace software is configured to support. This number includes the host PC. This setting is read-only. • Current number of additional stations: the number of additional stations. This setting is read-only.
X350 and X550 User Manual • This machine: the name of the host PC. This setting is read-only. • This user: the currently logged-in user’s username. This setting is read-only. • System uptime: how long the system has been up. This setting is read-only. • Start stations at boot?: whether or not the stations start when the host PC boots. You can set this to either on or off.
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X350 and X550 User Manual USB-Device Assignment(s) In the "USB-Device Assignment(s)" item, you can control which USB ports on the host PC are connected to which access device (station). To use this function, navigate the tree to select a connected USB device. After selecting a device, the following information will be displayed in the right-hand window. • The device's name. • The device's description. • A check box for "Allow all users access to every USB port.
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X350 and X550 User Manual When you click on the "Apply" button, changes to the USB-device assignments are saved. To discard changes, simply navigate to another tree item or close the console without clicking on the "Apply" button, but you will be reminded that you may wish to save the settings you made.
X350 and X550 User Manual Using the Management Console in vSpace 6 Previous versions of the console on vSpace 4 and 5 have been based on the Windows MMC platform, and were limited in their appearance and capabilities. To enable an improved feature set across wider deployment scenarios, vSpace 6 uses a new, independent console architecture. When launching the new vSpace console, the user interface is different from the console in vSpace 4 and 5.
X350 and X550 User Manual Click on “System Settings” to display the System Settings screen, which lets you control the following: • Define the disconnected session cleanup timeout • Send messages from the NCTray in each session • Define whether or not the Console can be started from the NCTray • Allow or prohibit desktop wallpaper • Allow or prohibit the display of the name of the user who last logged into the session Expand the USB Assignment list to select a USB port on the host and configure i
X350 and X550 User Manual The Stations are listed under the Terminal icon and show how each PCI card connects to the stations (access devices) and their associated sessions. To stop or start all sessions at the same time, right-click on the access device icon named “X-series” or the PCI card icon. To start/stop a Station’s session or access the station settings (shown below), right-click on a Station.
X350 and X550 User Manual To view device-specific configurations, including Auto Logon and Monitor Power-off, expand the Terminals list, right-click on the desired Station and choose “Station Settings.” Check the “Enable Auto Logon” checkbox, type in the desired user credentials and click “OK” to enable this feature (this can also be set from the NC Tray). Note: For Domain environments, enter credentials in the following format: domain\username.
X350 and X550 User Manual NCTray Interface Several tasks are also available in the vSpace task tray icon from within each user’s session. From this tray icon, you can configure auto-logon settings (as in the console) and send messages to other users. Note that the figure below shows the NCTray that is available on the host PC. In some environments, you may not want every user to access the NCTray. To disable the NCTray for user stations, please refer to the article titled http://www.ncomputing.
X350 and X550 User Manual Troubleshooting Error message: “Station x. stopped!” This message appears on the access device when the station is not yet logged in or has logged off. I can’t connect to the host PC. Make sure the access device’s cable is connected to the host PC, the host PC is running and the X350/X550 card has been registered. Checking that the X350/X550 PCI Card and software are installed correctly. On the host PC, open the Control Panel and then open the “System” item.
X350 and X550 User Manual Glossary Access device (XD2): a multi-user computing station using NComputing patented technology. It doesn't use a CPU, VGA or main chipsets. It shares the resources of the host PC using NComputing vSpace software and a PCI card containing a system-on-achip (SoC). Administrator: a person who is responsible for managing a multi-user computing environment, such as a local area network (LAN).
X350 and X550 User Manual © 2015 ZeroDesktop, Inc. All rights reserved. NComputing, vSpace, and Numo are registered trademarks of ZeroDekstop, Inc. Microsoft, Windows, and Windows Firewall are registered trademarks of Microsoft Corporation. All trademarks are the property of their respective owners.
