User's Manual

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Troubleshooting an error message
Troubleshooting the access terminal
Error message: “Station x. stopped!”
This message appears on the access terminal when the station is not yet logged in or has logged off.
Error message: “Station x. Stopped! Serial number required!”
This message appears when the access terminal’s serial number and activation key are not registered.
Please register the serial number and activation key.
Video playback doesn’t display properly
Decrease the size of the video playback window. The X300 access terminals have limited video
playback capability.
I can’t connect to the host PC
Make sure the access terminal’s cable is connected to the host PC, the host PC is running and the
access terminal is registered. If the date of the system is changed to a date prior to when the software
was installed, the access terminals’ registration will show “Expired”. If this happens, correct the system
date. You may have to restart the host PC to connect.
Troubleshooting the host PC
Checking the X300 PCI Card Driver has been installed correctly
Open the control panel and then open the “System” item. Select the “Hardware” tab and open the
“Multifunction adapters” item. You can check the installation status of the drivers here.
Glossary
Access terminal: a network computing terminal using NComputing patented technology. It doesn't use
a CPU, VGA, or main chipsets. It only uses a programmable system on a chip and a PCI card to
connect to the Host PC.
Administrator: a person who is responsible for managing a multi-user computing environment, such
as a local area network (LAN). The responsibilities of the system administrator typically include: