L130, L230 and L300 Ethernet Virtual Desktops with vSpace™ User Manual www.ncomputing.
L300/L230/L130 User Manual Important Notices Please note that reproduction of this User Guide in whole or in part, without express written permission from NComputing, is not permitted. NComputing reserves the right to make improvements and/or changes to this User Guide and to the products, programs and/or specifications described herein at anytime without notice. Information contained in this document may have been obtained from internal testing or from a third party.
L300/L230/L130 User Manual TABLE OF CONTENTS Safety Information Regulatory Compliance Product Overview Installation vSpace software installation L300 Device Setup Product Registration Online Registration Offline Registration Add Additional vSpace License Completing the Offline Registration Process Updating the vSpace Software Uninstallation Using Your L-series Access Device L130/L230 Access Devices L300 Access Devices L300 Multimedia Acceleration Using the vSpace Management Console Software Settings (local
L300/L230/L130 User Manual Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damage to the product. A user must read this User Manual carefully before use and properly follow the instructions. Make sure that the place of installation is not too hot (above 35˚C), too cold (below 0˚C), or too wet (above 85% relative humidity). Avoid any severe impacts to the product Make sure that the product is not exposed to direct sunlight or any hot machinery.
L300/L230/L130 User Manual 전자파적합등록 (EMC Registration) NCC-L300 (B) NCC-L230 (B) 기기의 명칭(모델명) : Network virtual desktop (L300) 인증 번호 : NCC-L300 (B) 인증 받은 자의 상호 : 엔컴퓨팅 주식회사 제조자/제조국가 : 엔컴퓨팅 주식회사/한국 제조년월 : 제품 뒷면 참고 기기의 명칭(모델명) : Multi-User Computing Access Device (L230) 인증 번호 : NCC-L230 (B) 인증 받은 자의 상호 : 엔컴퓨팅 주식회사 제조자/제조국가 : 엔컴퓨팅 주식회사/한국 제조년월 : 제품 뒷면 참고 NCC-L130 (B) 기기의 명칭(모델명) : Multi-User Computing Access Device (L130) 인증 번호 : NCC-L130 (B) 인증 받은 자의 상호 : 엔컴퓨팅 주식회사 제조자/제조
L300/L230/L130 User Manual Product Overview The NComputing L-series access devices with vSpace™ desktop virtualization software dramatically cut your computing costs by enabling up to 30 users to share a single PC, server or virtual machine. Each user gets their own virtual desktop with a rich, multimedia computing experience that is practically indistinguishable from running on a full PC.
L300/L230/L130 User Manual System Requirements The minimum recommended system specifications for a vSpace installation can be very minimal. The host PC may only need 1-2 GB of memory, a 2.4 GHz single-core processor, and less than 100 MB of free hard drive space to run a few users. However the number of users, intended application suite and overall performance expectation will ultimately determine how powerful a computer must be in order to deliver the desired multiuser experience.
L300/L230/L130 User Manual For Microsoft OS licensing information see the paragraph on page 2. For each L-series device you will need: Keyboard and mouse (PS/2 for L130/L230 or USB for L300) Monitor A category 5/6 network cable to connect to your existing Ethernet network Optional: speakers, headphones, microphones and USB peripherals Installation vSpace software installation Insert the software installation CD into the host computer's CD drive.
L300/L230/L130 User Manual Note: When dealing with certain firewall applications, you may need to make sure that the NComputing .exe files have proper access permission to the network. These .exe files include: KMSERVC.EXE, BOOTSRV.EXE, KMMSG.EXE, KMUPDATE.EXE, KMREGWIZ.EXE Within the Exceptions tab of the Windows Firewall the ports that should be opened are: TCP-Protocol: 27605, 27615, 3581, 3597, 3645, 3646, 3725 UDP-Protocol: 1027, 1283, 3581, 3725 Please see our Knowledge Base at http://www.
L300/L230/L130 User Manual L130 and L230 Device Setup (For L300 devices, see next section) The access device must be connected via Ethernet to the host PC. This can be done using an Ethernet switch, a router, or some other network connection method. Network connection If the network is configured to use DHCP to get dynamic IP addresses, you can setup the access device to use it. Turn on the access devices and once you see the main screen select the "Options" button, and then select the “Setup” button.
L300/L230/L130 User Manual If you choose to use a dynamic IP address, click on the "Save" button. If you choose to use a static IP address, you must enter the IP address and the default gateway. Then click on the "Save" button. Installation with monitor mount The L130 and L230 products include a monitor mount, mounting collar, monitor mount screws (silver color) and mounting collar screws (black color) for mounting it to the back of a monitor.
L300/L230/L130 User Manual L300 Device Setup The L300 must be connected to the host PC via an Ethernet switch, router, or other network connection. The L300 has USB ports dedicated for mice and keyboards, as indicated by the mouse and keyboard symbols below the horizontally oriented USB ports. The vertically oriented USB ports to the left of the audio connections are for other USB devices. NOTE: The USB keyboard and mouse ports ONLY support these types of devices.
L300/L230/L130 User Manual If static addressing configurations are used on the network, select “Static configuration” and supply the appropriate IP, Subnet Mask, Gateway, and DNS server (primary and alternate) information. Click “OK” to save changes and return to the Server Selection screen.
L300/L230/L130 User Manual Product Registration IMPORTANT NOTICE! DEVICE AND VSPACE SOFTWARE REGISTRATION ARE REQUIRED. UNTIL YOU HAVE REGISTERED, SESSIONS WILL TIME OUT AND DISCONNECT AFTER 1 HOUR. YOU HAVE 30 DAYS AFTER THE INITIAL INSTALLATION TO REGISTER. IF YOU DO NOT REGISTER WITHIN 30 DAYS, DEVICES WILL NOT BE ABLE TO CONNECT TO THE HOST. IF THE 30 DAY LIMIT IS REACHED YOU CAN STILL ACCESS THE REGISTRATION WIZARD ON THE HOST TO COMPLETE REGISTRATION.
L300/L230/L130 User Manual At the "Customer Data" screen, if the data fields are not already populated, enter the registered user's relevant information. Each field in this window must be filled in. Once all data has been entered, click on the "Next" button. Select “Register online, using your internet connection” and click “Next.” Note: If you use a Proxy Server for internet connectivity, enter the Proxy connection data here.
L300/L230/L130 User Manual Offline Registration In the case of Offline Registration, follow the instructions below. If you have completed the online registration section, skip to “Using the access device”. If you don’t have standard internet connectivity, you can use standard email to register your vSpace software and L-series access devices. To use offline registration, you again select the “Register” option, and click “Next.
L300/L230/L130 User Manual You’ll need to select the location where you wish to store the registration data file that you’ll later email to NComputing. Note that you cannot type directly into the “Create activation file” field, but you must click on the “Select” button to navigate to the directory where you wish to store the offline registration data file. The window below shows the navigation screen that allows you to place the data file in the desired location.
L300/L230/L130 User Manual Add Additional vSpace License The second option on the “Type of Registration” screen is a feature reserved for future use in extending vSpace software capabilities by adding additional or optional vSpace licenses. Completing the Offline Registration Process It should normally take only one or two minutes to receive the vSpace license file by returned e-mail.
L300/L230/L130 User Manual After the offline file is loaded, you see the “Registration results” screen. Click the “Next” button to complete the offline registration process. Your devices are now registered and ready for continuous use. Updating the vSpace Software Once you have successfully completed the registration process, you can update the vSpace software directly over the Internet by selecting “vSpace Update” from the Start Menu.
L300/L230/L130 User Manual Using Your L-series Access Device L130/L230 Access Devices (For L300 devices, see next section) The available connection list shows the vSpace hosts to which the device can connect. Select a host from the list and click on the "Connect" button to start. The "Refresh" button refreshes the available connection list. The Options Menu The "Options" button brings up a menu where you can view and change the access device's settings.
L300/L230/L130 User Manual "Loaded from . . .": How the access device loaded its latest firmware update. The "Close" button closes the options menu. The “Setup” Menu Within the “Options” screen, the "Setup" button brings up a set of tabs for viewing and changing the access device settings. Note that this is an optional step to be used for more control of the device. The "Save" button saves all the changes made in the tabs and closes the window. This brings the user back to the host PC list.
L300/L230/L130 User Manual The “Options” Tab The "Options" tab contains settings for host PC connections. The "Server Connection List" is a list of three connection profiles. There is a check mark to the right of each profile that is enabled. Select a profile and click on the "Edit" button to view and change its settings. Select a profile and click on the "Enable/Disable" button to enable or disable the profile. The first profile is called "Autodetection.
L300/L230/L130 User Manual In each profile, there are the following settings: The “Autoconnect Enabled” radio button, when activated, sets the access device to automatically connect to the selected server when the device is turned on. In the “User name” field, you can enter the user name that you want to be entered into the Windows login dialog box upon access device connection.
L300/L230/L130 User Manual The “Update” Tab Your NComputing L-Series access device may at times require a firmware update. To do this, select the "Update" tab and click on the "Update" button. When the access device asks you for a password, enter "updateme" (without the quotes). Your access device will walk you through the process of updating the firmware. It is crucially important that you follow the instructions.
L300/L230/L130 User Manual L300 Access Devices The “Server Selection” Screen The “Server Selection” screen is the first to appear when the L300 device starts.
L300/L230/L130 User Manual The “Device Setup” Screen The Device Setup screen holds all of the device’s configuration data, which is divided into eight categories: Connection Settings (default tab) Manage Groups Login Settings Network Info Password Update When the user is finished configuring device settings, they can click “OK” to save their changes and exit the Setup screen, click “Apply” to save their changes and remain in the Setup screen, or click “Cancel” to exit the Setup
L300/L230/L130 User Manual Device Setup - The “Manage Groups” Tab The Manage Groups tab gives administrators more control over their device’s connection options. From this tab, they can: Add a new Group to the group list Modify an existing Group Delete an existing Group When adding a group, the user must populate a group name, and has the option of immediately adding up to four hosts to the group, entered by their Hostname or IP.
L300/L230/L130 User Manual After a group has been created, the user may choose modify the group to add hosts, remove hosts, or alter the Group Name. To accommodate flexible failover scenarios, a server is allowed to be a member of multiple groups, and can be included in the same connection group multiple times.
L300/L230/L130 User Manual L300 attempts to connect to the second server in the list (i.e., the device does an “auto rollover” to the next server). If after 5 seconds, the L300 does not successfully connect to the second server in the list, the device attempts to connect to the third device in the list, etc. When the L300 reaches the end of the list, it starts again at the beginning of the “server group” and continues until a connection is made or until the L300 device is reset.
L300/L230/L130 User Manual Device Setup - The “Network” Tab The Network tab contains the device’s network communication settings, as well as a Ping Test tool.
L300/L230/L130 User Manual Link Detected – This field indicates whether the device’s Ethernet port is actively communicating with the network. If the value is “no”, a network cable may be unplugged, and the device will not function properly. Device Setup - The “Password” Tab The Password tab allows the user to enable or disable the device’s firmware password.
L300/L230/L130 User Manual device will automatically check for newer versions of firmware on the network; simply follow the on-screen prompts to complete the firmware update process. L300 Multimedia Acceleration The L300 will display full screen streaming video across multiple user sessions and is optimized to do so using NComputing’s vSpace transcoding process.
L300/L230/L130 User Manual The Numo™ system-on-chip (SOC) in the L300 device and the vSpace-enabled host PC work closely together to balance video streaming workloads. The vSpace software for the L300 features a unique transcoding engine that can take most any media file format and transcode it for a low bandwidth transfer over the network to the L300 client which then decodes and scales locally.
L300/L230/L130 User Manual media playback to a compute-efficient transcoding engine that creates a low-bandwidth stream that is transmitted to the L300 device over the network. The L300 then decompresses and scales the video stream locally in hardware up to 1920x1080 resolution for optimal video quality and always with flawless sound synchronization. NComputing video acceleration for up to full-screen resolution directly supports Windows Media Player 10 and 11 as well as Media Player Classic.
L300/L230/L130 User Manual L300 without having configured the many video setting. But Directshow does offer some added performance benefits and using it will maximize the number of streams that can be obtained from a single host, therefore we have provided what are mostly industry standard steps to configure Directshow properly. Microsoft's market leading Directshow API or by using NComputing Microsoft’s Directshow API is the world’s most popular video playback API is therefore the most widely supported.
L300/L230/L130 User Manual browser and then directs the output of that video to the vSpace transcoding engine which creates a low-bandwidth stream that is transmitted to the L300 device over the network. The L300 then decompresses and scales the video stream in hardware up to full screen resolutions for optimal video quality. Users will find that video on popular websites such as YouTube™ will display full-motion content up to 480p that can scale to full-screen at 1920x1080 resolution.
L300/L230/L130 User Manual Software Settings (local) The "Software Settings (local)" tree allows you to see and change settings for the host PC. Sessions The "Sessions" item shows information about all the sessions currently active on the vSpace software. By clicking on a session in the left window pane, you will see two tabs of available information. The "Application loaded" tab shows all the applications running on the selected session.
L300/L230/L130 User Manual The "Information" tab shows the following information about the selected session: The "Station name" field shows the access device's name that was defined via the vSpace admin console. The "Logged in user" field shows the username that is currently logged in. The "Default user" field shows the default username for the vSpace user session. If one is not configured, it shows the last user that logged in. The "Status" field shows the session connection status.
L300/L230/L130 User Manual Note: The “View Station” button may not be present if this function is disabled. The “View Station” button is not present when you select the session that you are currently using. To send a message to a session, select the session and click on the “Send Message” button in the toolbar. The “Broadcast” tab allows you to select an access device to send the message to, a “From” entry, and a message. The access device must be connected to the same host PC.
L300/L230/L130 User Manual The "License information" tree item shows the information entered during the registration process (or, as shown below, how much longer the product will function before registration is required). The "System Settings" tree item shows the following settings for the vSpace software. Double-clicking on the name of the setting allows you to adjust it (unless it is read-only, which is specified below).
L300/L230/L130 User Manual Maximum number of stations (incl. Host): Displays the maximum number of sessions the vSpace software is configured to support. This number includes the host PC. This setting is read-only. Current number of sessions: Displays the number of active sessions. This setting is read-only. This machine: Displays the name of the host PC. This setting is read-only. This user: Displays the currently logged-in user’s username. This setting is read-only.
L300/L230/L130 User Manual the console software. If this feature is turned on (set to any whole number up to 999), the same behavior applies, but when a session is disconnected, a timer starts. If the user reconnects before the timer is up, their disconnected session is reconnected to their new session and all their open files and applications are available again. If the timer runs out and the session is still disconnected, the vSpace software will end the session by itself.
L300/L230/L130 User Manual In the "USB -Device Assignment(s)" tree item, you can control connections between USB ports on the host and vSpace sessions. To use this function, navigate the tree to select a USB port. When you right-click on an entry under “USB-Device Assignment(s)”, you can de-select the “Hide the ports that are not connected” item to see all ports. After selecting a port, the following information is displayed: The port number. If a device is connected, the device's simple name.
L300/L230/L130 User Manual Hardware Settings (LAN/local) The "Hardware Settings (LAN/local)" tree allows you to see and change settings for all access devices on the network. When you select the "UTMA/UTSA Devices" tree item, there is a table in the right side of the window that contains information about each access device. There is a very wide variety of information available for each access device. Clicking on the "Columns" button enables you to select what columns are displayed.
L300/L230/L130 User Manual select a preconfigured group of columns or you can click on the "Advanced" button to select individual columns to display. Double-clicking on an entry in the table brings up the "Device Properties" window that shows a list of properties and buttons for changing the device's settings. The settings you can change are all the same settings you can change when you use the "Options" window on the access device itself. See the access device setup section for details on these settings.
L300/L230/L130 User Manual The second is the access device's group membership. You can add the access device to a group or multiple groups by clicking the "Member of Groups" button and adding the groups to the list. The third is enabling and disabling USB on the selected device. In the "Device Properties" window, there is a checkbox labeled, "Enable USB on this device". The fourth is the “Auto-Connect” feature. It is available under the “Connection Settings” button in device configuration.
L300/L230/L130 User Manual Troubleshooting error messages For the latest information and troubleshooting help, please visit the NComputing online knowledge base at: http://www.ncomputing.com/support.aspx DHCP server was not found If the access device cannot find a DHCP server, this error message appears. Make sure there is a DHCP server on the current network. Make sure a LAN cable is connected to the access device. Make sure the LAN cable connected to the access device is not a cross-over cable.
L300/L230/L130 User Manual Host unreachable… When the access device cannot connect to the host PC, this message appears. Make sure the server connection list is configured correctly. See the section about configuring the access device. Make sure the vSpace software is installed on the host PC. Make sure the host computer and access device are in the same subnet/local area network.
L300/L230/L130 User Manual Authorization error When two access devices use the same serial number simultaneously, the error message appears. Check all serial numbers in the vSpace software admin console. TS ERROR – Stations Limit Exceeded! When an access device attempts to connect to the host PC and the number of allowed connections is exceeded, this message appears. Check how many access devices are connected to the host PC. Check what operating system is installed on the host PC.
L300/L230/L130 User Manual Glossary Access device: a network computing device using NComputing patented technology. It doesn't use CPU, VGA, and PC chipsets; it only uses a programmable SoC to connect to a Host PC. An access device using NComputing User eXtension Protocol (UXP) can be connected to Host PCs by using the LAN cable. Also, it can be connected to remote PCs through the Internet using TCP/IP.
L300/L230/L130 User Manual network may serve as few as two or three users (for example, in a home network) or as many as thousands of users (for example, in an FDDI network). Log on: in general computer usage, logon is the procedure used to get access to an operating system or application. Almost always, a logon requires that the user have (1) a user ID and (2) a password.
L300/L230/L130 User Manual FAQ For the latest information and FAQ, please visit the NComputing online knowledge base at: http://www.ncomputing.com/support.aspx Q: Must the versions of the vSpace software in a network be the same? A: Yes, different versions can cause data communication problems. Please keep all vSpace software updated with the latest version. Q: When I start my access device, why is the server connection list blank? I have the vSpace software on a host PC in my network.
L300/L230/L130 User Manual Q: Can the product support 10Mbps or 1Gbps? A: No, only 100Mbps is supported. Q: What is transcoding? A: Transcoding is the process of converting media formats from one type to another. This is a common technique used when wanting to optimize video for a given player or device. For instance, you may transcode some video to play on a mobile phone.
