Hardware Warranty

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Furthermore, this limited warranty does not cover:

n Software, including software that was pre-installed, provided by NComputing or purchased

separately for use on NComputing products;

n Loss or damage in transit;

n Failure caused by a product for which NComputing is not responsible;

n Products for which NComputing has not received full payment;

n Damage to or loss of any programs, data or removable storage media;

n Software or data loss occurring during repair or replacement;

n Normal wear and tear.

Non-NComputing Hardware

All non-NComputing hardware products or peripherals external to the NComputing access device

- such as USB devices, displays, adapter cables and other peripherals - are covered by the applicable

vendor warranty for those products. Non-NComputing hardware products are not warranted

by NComputing. However non-NComputing manufacturers or suppliers may provide their own

warranties directly to you.

To Obtain Service from an Authorized Reseller

Before the warranty expires, you may contact your Authorized Reseller to process a request for

hardware warranty service. To obtain warranty service, you will be required to provide:

A. The original dated sales receipt

B. Your name, physical address and e-mail address

C. The serial number of the product

D. A description of the problem

If your product requires service or replacement, your reseller will provide instructions on how to

process a Return Material Authorization.

To Obtain Service Direct from NComputing

In case your Authorized Reseller is unable to process a request for warranty service, you may submit

a technical support request online by visiting the support section of the NComputing web site at:

www.ncomputing.com. To request hardware warranty service direct from NComputing you must

and you will be required to provide:

A. The original dated sales receipt

B. Your name, physical address and e-mail address

C. The name, physical address, website address and e-mail address of your reseller, dealer or

distributor

D. The serial number of the product

E. A description of the problem

If your product requires service or replacement, a Return Material Authorization (RMA) number

will be issued to you to include with your return. You must return the product, along with the

dated proof of purchase to NComputing in its original or equivalent packaging, prepay shipping

charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.

NComputing will return the repaired or replacement products to you. NComputing will pay to ship