Datasheet

ManualsBrandsNComputing ManualsvSpace Virtualization PlatformNComputing Support and Subscription Programs

respective owners. Preliminary beta speci cations subject to change without notice. Performance may vary, depending on the con guration of the shared computer.

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Support and Subscription (SnS) Programs

What’s included with

product purchase

For vSpace environments, a

purchase of an L300 or M300

device includes the following:

• The physical device (hardware)

• Standard 3-year Hardware Warranty

• A license to install vSpace Server and

1 CCU for connection rights to ANY

vSpace Server.

• 1 year Basic Support which includes

Software Updates (not Upgrades)

A purchase of a vSpace Client

software CCU license includes:

• Rights to install vSpace Server

• Connection rights to ONE vSpace

Server (per CCU and per server)

• 1 year Basic Support which includes

Software Updates (not Upgrades)

For Citrix HDX environments, a

purchase of an N-series device

includes:

• The physical device (hardware)

• Standard 3-year Hardware Warranty

NComputing Hardware Support

Every NComputing device is built for high performance and extreme reliability. We stand behind the

quality of each device we make by including a standard 3-year hardware warranty. For customers

who want an extra level of protection and to guarantee hardware availability, NComputing oers the

following Hardware support oerings:

• Extended Hardware Warranty

• Advance Hardware Replacement

Standard Hardware Warranty

Warranty period starts at date of purchase. Date of purchase will be determined by a valid proof of

purchase. The criterion for a valid proof of purchase is that it must be machine printed and include

the following information:

• Name and address of purchaser

• Purchase date

• Model number(s) of product(s) purchased

• Serial number(s) of product(s) purchased

In the event that a valid proof of purchase is not available, the warranty period will be determined

by the date of manufacture. Date of manufacture is based on a date-coded serial number printed on

the product label.

Extended Hardware Warranty

Technology is a signicant investment. Extend your limited hardware warranty with a 1-year or

2-year extension to your standard 3-year hardware warranty.

• This option must be purchased 90 days or more prior to expiration of standard product warranty

• Goes into eect at the end of standard 3-year hardware warranty period

• Available as a per-device cost purchased for all existing devices

• Extended Hardware Warranty is available as a yearly subscription per device for L-series, M-series or N-series

Advance Hardware Replacement

Advance Hardware Replacement provides added security for those customers with mission-

critical needs, or those without spares onsite, who need to minimize downtime. With this support,

NComputing advance-ships replacement hardware within a specied response time from the closest

NComputing service center. Key features include:

• Unit replaced

• Shipped same-day for approved RMA requests made before 1:00PM local time of the designated service

center

• The inoperable device must be returned within thirty (30) calendar days of the issuance of the RMA

• Advance Hardware Replacement is available as a yearly subscription per device for L-series, M-series or

N-series

441692_V4

N400

N500w

L300

M300