N-series Thin Clients for Citrix HDX User Manual (Firmware 1.5.
NComputing N-series User Manual rev10.08.13_1.5.0 Important Notices Please note that reproduction of this User Manual in whole or in part, without express written permission from NComputing, is not permitted. NComputing reserves the right to make improvements and/or changes to this User Manual and to the products, programs and/or specifications described herein at any time without notice. Information contained in this document may have been obtained from internal testing or from a third party.
NComputing N-series User Manual rev10.08.13_1.5.0 TABLE OF CONTENTS Important Notices ......................................................................................................................................... 2 Regulatory Compliance ................................................................................................................................. 4 FCC Information ...................................................................................................................
NComputing N-series User Manual rev10.08.13_1.5.0 Regulatory Compliance FCC Information This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
NComputing N-series User Manual rev10.08.13_1.5.0 GPL Declarations The NComputing N-series access device contains – in part – some free software (software licensed in a way that ensures your freedom to run, copy, distribute, study, change and improve the software). This free software is also contained in the N-series firmware update files that are distributed online.
NComputing N-series User Manual rev10.08.13_1.5.0 1.0 N-series Overview The NComputing N-series HDX-ready Citrix access device utilizes powerful third-generation Numo™ 3 System on Chip technology to deliver a high-performance, affordable client for Citrix environments. This user manual will walk you through the differences between each of the different N-series models and explain their basic functionality. 1.1 N-series models The N-series is available in three distinct versions; the N400, N500, and N500w.
NComputing N-series User Manual rev10.08.13_1.5.0 1.2 N-series Package Contents When you unpack your N-series device, you will find the following items: N-series device, N-series Quick Installation Guide, VESA Mounting bracket with screws, and 12V Power adapter. 1.3 N-series Peripheral Connections Each of the different models within the N-series lineup feature the following peripheral options listed below from left to right in order of appearance on the device.
NComputing N-series User Manual rev10.08.13_1.5.0 1.4 VESA Mount Included with each N-series device is a VESA mount which can be used to attach the N-series device to the back of any VESA compatible monitor, as shown below. 1.5 Citrix Requirements To utilize the N-series device, you will need access to a Citrix environment. The N-series is compatible with the following Citrix environments: XenDesktop versions 5.0, 5.5, and 5.6 XenApp versions 6 and 6.5 VDI-in-a-box 5.0 and 5.
NComputing N-series User Manual rev10.08.13_1.5.0 1.6 Secondary Display Adapter For deployments requiring two monitors per user, NComputing offers the N-series Secondary Display Adaptor. This accessory is offered in VGA and DVI models and is optimized for use with productivity applications and 2D graphics content. The Secondary Display Adaptor makes use of DDC interface technology, allowing it to automatically scale its output to the full native resolution of most monitors.
NComputing N-series User Manual rev10.08.13_1.5.0 2.0 Device Configuration It is strongly recommended that before connecting your N-series for the first time, you review the configuration options to ensure that they conform to the needs of your environment. You can reach the configuration screen by clicking the gear icon to the bottom left of the initial Log-in screen.
NComputing N-series User Manual rev10.08.13_1.5.0 2.1 Citrix Tab The Citrix tab is used to point your N-series device to your XenDesktop Services Site as well as configure certain login and application behaviors. Auto-configure (DHCP)* Instructs the N-series device to obtain XenDesktop Services Site information automatically via DHCP (requires that you configure your DHCP server to distribute this information).
NComputing N-series User Manual rev10.08.13_1.5.0 2.2 Preferences Tab - Display The Display section of the Preferences Tab is used to manage monitor resolution and standby settings. Resolution Settings Use the Resolution dropdown menu(s) to select your desired monitor resolution. Screensaver Delay The N-series can be instructed to turn off its video signal after a predefined period of idle time. Use this slider to enable this feature and define the desired idle period. 2.
NComputing N-series User Manual rev10.08.13_1.5.0 2.4 Preferences Tab – Keyboard The Keyboard Tab provides access to localized keyboard layout support. Layout Dropdown Select the desired keyboard layout (by country) from this dropdown menu. Enable NUMLOCK When enabled, the NUMLOCK key will be on by default when the device turns on. 2.5 Network Tab The Network Tab allows configuration of N-series device network settings.
NComputing N-series User Manual rev10.08.13_1.5.0 Interface N500w model devices feature wireless connectivity, and this mode can be enabled by selecting the Enable Wireless checkbox. When checked, a list of defined SSIDs will appear to the right of the Network tab containing all currently configured SSIDs.
NComputing N-series User Manual rev10.08.13_1.5.0 2.6 Security Tab – Per-Tab Access The Per-Tab Access section of the Security Tab allows administrators to lock specific tabs within the Nseries device GUI. Administrator Password Enabling this feature allows the administrator to restrict access to specific tabs within the Nseries GUI by prompting for the password entered in the password field.
NComputing N-series User Manual rev10.08.13_1.5.0 2.8 Security Tab – Imprivata The Imprivata section of the Security Tab can be configured to allow for login via RFID cards and readers using Imprivata’s OneSign technology. For more information on Imprivata OneSign integration, review the following integration guide: http://www.ncomputing.com/kb/HOW-TO-Imprivata-OneSignIntegration_409.
NComputing N-series User Manual rev10.08.13_1.5.0 2.10 Management Tab – Device Name The Device Name section of the Management Tab allows administrators to name their N-series devices. Name Naming an N-series device can make sorting and locating devices within a deployment more expedient. For example: device names can include a room number, floor, department, or user name. Note that your DHCP server is provided this name to associate with the IP address assigned to the N-series device. 2.
NComputing N-series User Manual rev10.08.13_1.5.0 Username / Password Enter the username and password of the FTP server you’ve stored your updated N-series firmware on. URL Enter the URL of the FTP server you’ve stored your updated N-series firmware or new background image on. Update Button Once you’ve specified the above information, press the Update button to begin a firmware update.
NComputing N-series User Manual rev10.08.13_1.5.0 2.13 Peripherals Tab – Redirection Policy The Redirection Policy section of the Peripherals Tab allows administrators to enable and disable alternate methods of USB peripheral behavior. Audio A number of specific deployment types, such as those including call centers that rely on USB headsets to deliver microphone input to certain applications, will benefit from enabling Audio redirection.
NComputing N-series User Manual rev10.08.13_1.5.0 2.15 Peripherals Tab – Printers The Printers section of the Peripherals Tab can be used to associate printers with the N-series device. Configure Printer Printers can be added to the N-series device using the drop down menus to select printer Type, Make, and Model. Printer Info Multiple printers can be associated with a given device at any given time. All currently associated printers are listed within this field.
NComputing N-series User Manual rev10.08.13_1.5.0 2.17 Peripherals Tab – Serial Devices N-series devices support the use of serial devices* over USB. This is one of two menus that allow administrators to configure N-series devices for use with serial peripherals. Configure Serial Devices The COM Port, Baud Rate, Size, Parity, Flow Ctrl, and Stop Bits drop down menus are used to configure a given serial device for use with an N-series access device.
NComputing N-series User Manual rev10.08.13_1.5.0 2.19 Information Tab The Information Tab servces as a reference point for several key points of information including Network , Device, Firmware, and Management details. Device Information This field contains Device Name, Model, and Serial information. Also included in this section are the wired and WiFi MAC addresses associated with the device.
NComputing N-series User Manual rev10.08.13_1.5.0 Saving N-series Log Files To save an N-series Log file, follow these steps: 1. Connect a USB storage drive to any USB port on the N-series access device. 2. Access the Log menu from the Information Tab of the N-series device as outlined above. 3. From the Log menu, click "Save" button. Additional Log File Details The Log File is a standard, Linux log file in text format.
NComputing N-series User Manual rev10.08.13_1.5.0 3.0 Connecting to your Citrix Environment From the initial Log-in screen, enter the User Name, Password, and Domain information of the Citrix Environment you wish to connect to. Once this information is entered, press the “LogOn” button. Once you’ve logged into your Citrix environment, you’ll be presented with a standard Citrix desktop layout as shown below.
NComputing N-series User Manual rev10.08.13_1.5.0 4.0 Support and Additional Resources 4.1 Accessing your vSpace Management Center License(s) and Premium Support Entitlement Your N-series thin client was bundled with an entitlement to receive the NComputing vSpace Management Center software along with one (1) year of Premium Support. To activate these entitlements follow these steps: 1. Go to: http://www.ncomputing.com/enroll a. If you already have an account on ncomputing.
NComputing N-series User Manual rev10.08.13_1.5.0 4.2a Pre-1.5.0 Firmware Update Best Practices N-series firmware versions prior to 1.5.0 are designed to be applied sequentially, with each new build applied to the previous build in order of their release. Administrators can manually step a device through sequential firmware updates if desired, or they can configure the devices to perform a sequential update automatically.
NComputing N-series User Manual rev10.08.13_1.5.0 4.2b 1.5.0 Firmware Update Best Practices As of version 1.5.0, each new N-series firmware release will include two firmware files. The first, intended for use as a single-version, sequential update, works exactly as previous firmware versions. That is, as an update from the last official release to the current release.
NComputing N-series User Manual rev10.08.13_1.5.0 2. From the N-series GUI, under the Management -> Firmware/Wallpaper Update Tab, select the URL (Manual) update type and fill out the URL field, using the FTP address of the firmware file. (again, this will be the 1.5.0 file, not the 101.5.0 file) This step is essential. The FTP URL must be pointed at the 1.5.0 file. In the event that DHCP tags are being used, ensure that the DHCP tags have been updated to point at this same file. 3.
NComputing N-series User Manual rev10.08.13_1.5.0 4.2c Directing N-series Devices To The Firmware Archive Using the N-series GUI Once a folder or archive is set up with the above listed requirements, administrators can configure their N-series devices on a per-device basis if desired. This process is outlined in the steps below. 1. From the Manage Profiles menu, select the N-series profile you wish to edit. If an N-series profile does not already exist, use the steps outlined in Section 4.
NComputing N-series User Manual rev10.08.13_1.5.0 1. From the Manage Profiles menu, select the N-series profile you wish to edit. If an N-series profile does not already exist, use the steps outlined in Section 4.5 of this manual to create a new profile for the devices you wish to update. 2. Navigate to the Firmware Update Tab (pictured below). 3. Check the box next to “Edit settings” setting at the top of the menu, then select “Update from a specified firmware file on a FTP server”. 4.
NComputing N-series User Manual rev10.08.13_1.5.0 4.2e Example of FTP Folder Setup Using FileZilla In the case of FileZilla, hosting an existing folder on your host system is a simple process. Once installed, open the FileZilla server interface and complete the following steps: 1. Click on the Users icon at the top left of the FileZilla Server window. 2. Click the Add button under the Users section to the right of the window and create a new user.
NComputing N-series User Manual rev10.08.13_1.5.0 This section of the manual will assist administrators in configuring their Microsoft Windows DHCP server(s) to allow the NComputing N-Series to automatically connect to XenDesktop and vSpace Management Center environments. For the purpose of this user manual, we’ll be illustrating this process using Server 2003 and Server 2008 R2. It should be noted however that any DHCP server can be used.
NComputing N-series User Manual rev10.08.13_1.5.0 3. Select DHCP and click “Set Predefined Options” as seen below. 4. Proceed to the N-series DHCP Tags section of this guide for a description of available DHCP tags and instructions for adding them to your DHCP server.
NComputing N-series User Manual rev10.08.13_1.5.0 From the DHCP Server: 1. Right-click Computer and select “Manage” 2. From the Computer Management window, open the Roles section and then the DHCP Server section as seen below. 3. Open the DHCP Server Name in question, right-click on IPv4, and select “Set Predefined Options”. You are now ready to specify which DHCP tags you wish to add to your N-series environment.
NComputing N-series User Manual rev10.08.13_1.5.0 The N-series can make use of several DHCP tags and functions. This section will walk you through adding the tags and functions appropriate for your deployment. NOTE: This functionality requires N-series firmware version 1.4.1 or newer to be installed on all devices that will be making use of automatic DHCP configuration. 1. From the Predefined Options and Values window, click the “Add” button. 2.
NComputing N-series User Manual rev10.08.13_1.5.0 device(s) with their designated vSpace Management Center server. Data Type Code Description STRING VALUE Notes String 171 Default vSpace Management Center Server (The IP or Fully Qualified Domain Name of your vSpace Management Center server) *We recommend you use “VMC” plus the IP address or URL of your vSpace Management Center server to differentiate this tag from any future tags you might add.
NComputing N-series User Manual rev10.08.13_1.5.0 password are required). Code Description STRING VALUE Notes 174 Address of firmware update server. (The password required by your FTP server.) This tag is only required if the server you are storing N-series firmware on requires a password. To the right is an example of a completed entry (in this case, the VMC 171 tag). 3.
NComputing N-series User Manual rev10.08.13_1.5.0 To request Technical Support for NComputing products, please visit the NComputing Support page at http://www.ncomputing.com/support 4.5 Additional Information on Citrix products and support For additional information and support for Citrix products and environments, visit http://www.citrix.com/lang/English/home.asp Disclaimers and Legal Information Information contained in this document may have been obtained from internal testing or from a third party.
