M300 Ethernet Virtual Desktop with vSpace Server User Manual
NComputing M300 User Manual Important Notices Please note that reproduction of this User Manual in whole or in part, without express written permission from NComputing, is not permitted.
NComputing M300 User Manual Microsoft® Windows® Licenses. You are licensed by NComputing to use the vSpace Server software under the terms of the EULA. You must also acquire the appropriate number of Windows Server licenses and Client Access Licenses for each device or user accessing Windows Server software.
NComputing M300 User Manual TABLE OF CONTENTS Important Notices ........................................................................................................................................ 2 Safety Information ....................................................................................................................................... 5 Regulatory Compliance .................................................................
NComputing M300 User Manual Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damage to the product. A user must read this User Manual carefully before use and properly follow the instructions.
NComputing M300 User Manual This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
NComputing M300 User Manual (EMC Registration) KCC-‐REM-‐NCC-‐M300 KCC-‐REM-‐NCC-‐XD3 • • • • • ( ) : Network virtual desktop (M300) : KCC-REM-NCC-M300 : : / / : • • • • • ( ) : XD3 Access Device (XD3) : KCC-REM-NCC-XD3 : : / / : . M300 STP Cable XD3 Access Device FTP .
NComputing M300 User Manual GPL Declarations The NComputing M300 access device contains – in part – some free software (software licensed in a way that ensures your freedom to run, copy, distribute, study, change and improve the software).
NComputing M300 User Manual M300 Overview The NComputing vSpace Server desktop virtualization software dramatically cuts your computing costs by enabling multiple users to share a single PC, server or virtual machine.
NComputing M300 User Manual M-‐series Models Each M-‐series kit includes three access clients. A central, Large Client which is connected via Ethernet to your existing network environment, and two Small Clients which connect to the Large Client. Each of the three clients affords their users an independent desktop experience.
NComputing M300 User Manual Host Setup System Requirements While the vSpace Server software itself can support up to 45 M300 client connections, the host specifications required to provide an optimal user experience will vary by the number of users connecting to a given host and the average usage habits of those users.
NComputing M300 User Manual vSpace Server software installation Per the instructions below, always check the NComputing website for the latest vSpace Server software. The software on the CD in your package may not be the latest version. • Insert the software installation CD into the host computer's CD drive.
NComputing M300 User Manual Note: When dealing with certain firewall applications, you may need to make sure that the NComputing .exe files have proper access permission to the network. These .exe files include: KMSERVC.EXE, BOOTSRV.EXE, KMMSG.EXE, KMUPDATE.EXE, KMREGWIZ.
NComputing M300 User Manual • • proceeding normally. If the installer takes longer than 15 minutes to complete, please contact NComputing technical support for assistance.
NComputing M300 User Manual Product Registration Important! DEVICE AND VSPACE SERVER SOFTWARE REGISTRATION ARE REQUIRED TO RECEIVE VSPACE UPDATES AND TECHNICAL SUPPORT. Product registration is required for all M-‐series devices and vSpace Server software to enable normal product use, downloading updates, and technical support.
NComputing M300 User Manual Online Registration In the case of Online Registration, follow the instructions below. Otherwise skip to the section titled “Offline Registration.” Online registration will be completed automatically if possible during software installation.
NComputing M300 User Manual • On the Registration Type screen, select “Register online, using your Internet connection” and click “Next.” Note: If you use a Proxy Server for internet connectivity, enter the Proxy connection data here.
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NComputing M300 User Manual Offline Registration In the case of Offline Registration, follow the instructions below. If you have completed the online registration section, skip to “Using the access device.
NComputing M300 User Manual • The window below shows the navigation screen that allows you to place the data file in the desired location. Feel free to change the “File name” to something other than “activation” – but don’t change the “Save as type” field.
NComputing M300 User Manual • • Click “Select” or “Select the activation file” to navigate to the file, and click “Open” once you have located the correct license file. Then click “Next” to load the license file and apply it to the vSpace Server host system. After the offline file is loaded, you see the “Registration results” screen.
NComputing M300 User Manual Updating the vSpace Server Software The latest NComputing software can be obtained from http://www.ncomputing.com/downloads You can check this location periodically for newly posted software.
NComputing M300 User Manual Windows Configuration Notes The following are some initial Windows configuration notes to be aware of. • Windows 7* Installation: You must have administrative rights to install vSpace Server 6 onto Windows 7*.
NComputing M300 User Manual Windows Server CALs for each user or device are needed. Second, you will also need to install Remote Desktop Services CALs (RDS-‐CALs) when running on Windows Server or Windows MultiPoint Server CALs (WMS-‐CALs) when running on Windows MultiPoint Server for each user or device accessing the system.
NComputing M300 User Manual M300 Device Setup Each M300 kit includes one Large Client and two Small Clients. The Large M300 Client must be connected to the host PC via an Ethernet switch, router, or other network connection. Each of the Small Clients must be connected to the Large Client via Direct Connect (Ethernet) ports.
NComputing M300 User Manual Additional Hardware Requirements In addition to host hardware requirements, each M-‐series device will need the following: • • • • • Keyboard and mouse (USB) Monitor A category 5 or 6 network cable to connect each of the smaller client devices to the larger client device, and a third to connect the larger cli
NComputing M300 User Manual M300 Firmware Update It is always recommended to use the latest available version of firmware on your M300 device. Each installation of vSpace Server includes the latest firmware, so no additional downloads are necessary to complete this process.
NComputing M300 User Manual Using Your M-‐series Access Device The “Server Selection” Screen The “Server Selection” screen is the first to appear when the M300 device starts. From here, you can connect to a host, refresh the Available Connections list, view Device Information, or enter the Device Setup menu.
NComputing M300 User Manual Device Information The following information can be viewed from the Device Information screen: o Device name o Device ID o Firmware version o Serial number o Interface o IP address o Subnet mask o Gateway o MAC address o IP conflict o Link detected The “Device Setup” Screen The Device Setup screen holds all of the device’s configuration data, which is divided into the following
NComputing M300 User Manual Device Setup -‐ The “Connection Settings” Tab The Connection Settings tab allows administrators to determine exactly how the client goes about looking for and connecting to available hosts. The client can be preset to connect to specific server groups or configured to search for avaliable hosts within its network.
NComputing M300 User Manual Device Setup -‐ The “Manage Groups” Tab The Manage Groups tab gives administrators more control over their device’s connection options. From this tab, they can add, modify and delete Groups of host systems by following the on-‐screen instructions.
NComputing M300 User Manual • Video Settings (each of the 3 M300 client devices within a given kit must run the same resolution and same color depth) o Resolution o Color Depth • • Sleep if Idle (this setting operates within the device firmware to help prevent screen burn-‐in; within Windows, the standard Windows screen saver must
NComputing M300 User Manual Device Setup -‐ The “Network” Tab The Network tab contains the device’s network communication settings, as well as a Ping Test tool.
NComputing M300 User Manual Device Setup -‐ The “Password” Tab The Password tab allows the user to enable or disable the device’s firmware password. If set, the device will prompt for the password anytime a user attempts to access the Device Setup screen or tries to cancel an automatic connection.
NComputing M300 User Manual Device Setup -‐ The “Update” Tab The Update tab allows the user to select from multiple ways to update the device firmware from a vSpace Server host on the network using several methods.
NComputing M300 User Manual Returning to the “Server Selection” Screen Once a client has connected to a host, there are two ways of returning to the Server Select screen. Method 1: From the Ncomputing “Press Any Key” splash screen. Once connected to a server, you can return to the M300 Server Selection screen by doing the following: 1.
NComputing M300 User Manual The NComputing Splash Screen Once a client has connected to a host, it will be taken to the NComputing “Press any key to start” screen. The client will return to this screen if a user logs out. Once a key is pressed, the Windows login interface will be shown.
NComputing M300 User Manual Troubleshooting & error messages For the latest information and troubleshooting help, please visit the NComputing online knowledge base at: http://www.ncomputing.com/support DHCP server was not found If the access device cannot find a DHCP server, this error message appears.
NComputing M300 User Manual Host unreachable… When the access device cannot connect to the host PC, this message appears. • • • • Make sure the server connection list is configured correctly. See the section about configuring the access device. Make sure the vSpace Server software is installed on the host PC.
NComputing M300 User Manual Connection was closed Message “Connection was closed but your data is not lost and application is still running on the server. Please connect to the terminal server later.” This message appears when the connection stops due to abnormalities occurring on the host PC or network equipment.
NComputing M300 User Manual Glossary • Client Device: a network computing device using NComputing patented technology. It doesn't use CPU, VGA, and PC chipsets; it only uses a programmable SoC to connect to a Host PC. An access device using NComputing User eXtension Protocol (UXP) can be connected to Host PCs by using the LAN cable. Also, it can be connected to remote PCs through the Internet using TCP/IP.
NComputing M300 User Manual • IP Address: the Internet Protocol (IP) is basically the set of rules for one network communicating with any other (or occasionally, for broadcast messages, all other networks). Each network must know its own address on the Internet and that of any other networks with which it communicates. To be part of the Internet, an organization needs an Internet network number, which it can request from the Network Information Center (NIC).
NComputing M300 User Manual FAQ For the latest information and FAQs, please visit the NComputing online knowledge base at: http://www.ncomputing.com/support Q: Must the versions of the vSpace Server software in a network be the same? A: Different vSpace Server versions within the same environment can cause data communication problems. Please keep all vSpace Server software updated with the latest version.
NComputing M300 User Manual Q: Why does a warning message appear when I install the vSpace Server software? A: Windows provides a firewall that displays a security warning message when a new network port is used (see below). If you click the “Keep Blocking” button, you will not be able to find NComputing servers. If you select the “Unlock” button, the port will be open unless you block it manually.
NComputing M300 User Manual Getting Started with vSpace Server Before beginning, make sure you’ve downloaded and installed the latest version of vSpace for your selected operating system. For the purpose of this document we will be using vSpace 6 in conjunction with the L300 and M300 access devices.
