L300, L230 and L130 Ethernet Virtual Desktops with vSpace™ User Manual www.ncomputing.
L300/L230/L130 User Manual Important Notices Please note that reproduction of this User Manual in whole or in part, without express written permission from NComputing, is not permitted. NComputing reserves the right to make improvements and/or changes to this User Manual and to the products, programs and/or specifications described herein at any time without notice. Information contained in this document may have been obtained from internal testing or from a third party.
L300/L230/L130 User Manual TABLE OF CONTENTS SAFETY INFORMATION ....................................................................................................................................................................4 REGULATORY COMPLIANCE...............................................................................................................................................................4 FCC INFORMATION ...................................................................................
L300/L230/L130 User Manual Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damage to the product. A user must read this User Manual carefully before use and properly follow the instructions. Make sure that the place of installation is not too hot (above 35˚C), too cold (below 0˚C), or too wet (above 85% relative humidity). Avoid any severe impacts to the product Make sure that the product is not exposed to direct sunlight or any hot machinery.
L300/L230/L130 User Manual 전자파적합등록 (EMC Registration) NCC-L300 (B) NCC-L230 (B) 기기의 명칭(모델명) : Network virtual desktop (L300) 인증 번호 : NCC-L300 (B) 인증 받은 자의 상호 : 엔컴퓨팅 주식회사 제조자/제조국가 : 엔컴퓨팅 주식회사/한국 제조년월 : 제품 뒷면 참고 기기의 명칭(모델명) : Multi-User Computing Access Device (L230) 인증 번호 : NCC-L230 (B) 인증 받은 자의 상호 : 엔컴퓨팅 주식회사 제조자/제조국가 : 엔컴퓨팅 주식회사/한국 제조년월 : 제품 뒷면 참고 NCC-L130 (B) 기기의 명칭(모델명) : Multi-User Computing Access Device (L130) 인증 번호 : NCC-L130 (B) 인증 받은 자의 상호 : 엔컴퓨팅 주식회사 제조자/제조
L300/L230/L130 User Manual GPL Declarations The NComputing L300 access device contains – in part – some free software (software licensed in a way that ensures your freedom to run, copy, distribute, study, change and improve the software). This free software is also contained in the L300 firmware update files that are distributed together with NComputing vSpace software installation packages that are expressly for the L300.
L300/L230/L130 User Manual Product Overview The NComputing L-series access devices with vSpace™ desktop virtualization software dramatically cut your computing costs by enabling multiple users to share a single PC, server or virtual machine. Each user gets their own virtual desktop with a rich, multimedia computing experience that is practically indistinguishable from running on a full PC.
L300/L230/L130 User Manual System Requirements Starting with L-series vSpace 6.5, the maximum number of users is increased to 100. However the number of users, intended application suite and overall performance expectation will ultimately determine how powerful a computer must be used in order to deliver the desired multi-user experience. The tables below give recommended specifications for a vSpace host computer running a typical application set, based on the number of users and type of access device.
L300/L230/L130 User Manual Installation vSpace software installation Per the instructions below, always check the NComputing website for the latest vSpace software. The software on the CD in your package may not be the latest version. Insert the software installation CD into the host computer's CD drive. In most cases, a window will automatically appear after a few seconds with installation options. If it does not appear, go to "My Computer," open the CD drive's icon, and start the "Setup" application.
L300/L230/L130 User Manual Note: When dealing with certain firewall applications, you may need to make sure that the NComputing .exe files have proper access permission to the network. These .exe files include: KMSERVC.EXE, BOOTSRV.EXE, KMMSG.EXE, KMUPDATE.EXE, KMREGWIZ.EXE Within the Exceptions tab of the Windows Firewall the ports that should be opened are: TCP-Protocol: 27605, 27615, 3581, 3597, 3645, 3646, 3725 UDP-Protocol: 1027, 1283, 3581, 3725 Please see our Knowledge Base at http://www.
L300/L230/L130 User Manual Windows Configuration Notes The following are some initial Windows configuration notes to be aware of. Windows 7* Installation: You must have administrative rights to install vSpace L-6.5.1.10 onto Windows 7*. However, unlike in Server 2008 R2, the actual “Administrator” account is not enabled by default in Windows 7.
L300/L230/L130 User Manual L300 Device Setup (For L230 and L130 devices, see next section) The L300 must be connected to the host PC via an Ethernet switch, router, or other network connection. The L300 has USB ports dedicated for mice and keyboards, as indicated by the mouse and keyboard symbols below the horizontally oriented USB ports. The vertically oriented USB ports to the left of the audio connections are for other USB devices.
L300/L230/L130 User Manual If static addressing configurations are used on the network, select “Static configuration” and supply the appropriate IP, Subnet Mask, Gateway, and DNS server (primary and alternate) information. Click “OK” to save changes and return to the main screen.
L300/L230/L130 User Manual L300 Firmware Update It is always recommended to use the latest available version of firmware on your L300 device. Each installation of vSpace includes the latest firmware, so no additional downloads are necessary to complete this process. On some older versions of firmware, the firmware must be “pulled” by the device. On newer versions (starting with “Board Ver. 10001” or “Version 1.00.01”), the firmware may be “pushed” to the device by the vSpace software.
L300/L230/L130 User Manual L130 and L230 Device Setup The access device must be connected via Ethernet to the host PC. This can be done using an Ethernet switch, a router, or some other network connection method. Network connection If the network is configured to use DHCP to get dynamic IP addresses, you can set up the access device to use it. Turn on the access devices and once you see the main screen select the "Options" button, and then select the “Setup” button.
L300/L230/L130 User Manual If you choose to use a static IP address, you must enter the IP address and the default gateway. Then click on the "Save" button. Installation with monitor mount The L130 and L230 products include a monitor mount, mounting collar, monitor mount screws (silver color) and mounting collar screws (black color) for mounting it to the back of a monitor. These pictures show the L230 mounting process, and the final product, fully mounted and ready for use.
L300/L230/L130 User Manual Product Registration Important! DEVICE AND VSPACE SOFTWARE REGISTRATION ARE REQUIRED. UNTIL YOU HAVE REGISTERED, SESSIONS WILL TIME OUT AND DISCONNECT AFTER 1 HOUR. YOU HAVE 30 DAYS AFTER THE INITIAL INSTALLATION TO REGISTER. IF YOU DO NOT REGISTER WITHIN 30 DAYS, DEVICES WILL NOT BE ABLE TO CONNECT TO THE HOST. IF THE 30 DAY LIMIT IS REACHED YOU CAN STILL ACCESS THE REGISTRATION WIZARD ON THE HOST TO COMPLETE REGISTRATION.
L300/L230/L130 User Manual Online Registration In the case of Online Registration, follow the instructions below. Otherwise skip to the section titled “Offline Registration.” If you want to register your software and L-series access devices online, leave the “Register vSpace server software” radio button selected, and click “Next.” At the "Customer Data" screen, if the data fields are not already populated, enter the registered user's relevant information.
L300/L230/L130 User Manual On the Registration Type screen, select “Register online, using your Internet connection” and click “Next.” Note: If you use a Proxy Server for internet connectivity, enter the Proxy connection data here. The registration wizard will then show you a list of all unregistered L-series access devices that are currently connected to this vSpace host that can now be registered.
L300/L230/L130 User Manual Offline Registration In the case of Offline Registration, follow the instructions below. If you have completed the online registration section, skip to “Using the access device.” If you don’t have standard Internet connectivity, you can use standard email to register your vSpace software and L-series access devices. To use offline registration, select the “Register” option, and click “Next.
L300/L230/L130 User Manual You’ll need to select the location where you wish to store the registration data file that you’ll later email to NComputing. Note that you cannot type directly into the “Create activation file” field, but you must click on the “Select” button to navigate to the directory where you wish to store the offline registration data file. The window below shows the navigation screen that allows you to place the data file in the desired location.
L300/L230/L130 User Manual It should normally take only one or two minutes to receive the vSpace license file by returned email. If you do not see the file in your e-mail Inbox, be sure to check your email filter to ensure that the message was not flagged as Junk or SPAM mail. When you receive the license file, save it in a convenient disk location, and restart the “Registration Wizard.
L300/L230/L130 User Manual Updating the vSpace Software The latest NComputing software can be obtained from http://www.ncomputing.com/downloads You can check this location periodically for newly posted software. Simply download the installation file, read the release notes, uninstall your current version (if required per the Release Notes) making sure to keep your registration information active (when prompted), and install the new version of software.
L300/L230/L130 User Manual Using Your L-series Access Device L300 Access Devices (See the next section for information about L230 and L130 access devices.) The “Server Selection” Screen The “Server Selection” screen is the first to appear when the L300 device starts. Connect to a vSpace host computer on the network. Refresh the server list. Configure the device via Device Setup.
L300/L230/L130 User Manual o Subnet mask o Gateway o MAC address o IP conflict o Link detected The “Device Setup” Screen The Device Setup screen holds all of the device’s configuration data, which is divided into the following categories: Connection Settings (default tab) Manage Groups Login Settings Network Password Update When you are finished configuring device settings, you can click “OK” to save changes and exit the Setup screen, click “Apply” to save your changes and
L300/L230/L130 User Manual o Discovered hosts o Manual IP or hostname entry o Group list Note: When autoconnect is enabled on the L300 and you wish to access the L300 setup screens, use the "Esc" key during the L300 boot cycle to exit the autoconnect process and reach the device setup screens. Device Setup - The “Manage Groups” Tab The Manage Groups tab gives administrators more control over their device’s connection options.
L300/L230/L130 User Manual Connection Group - Auto Failover When an L-series device is configured for “Autoconnect,” anytime the device is power cycled, and anytime a user logs off the device, the device automatically attempts to connect to the vSpace server specified in the autoconnect parameter. The L300 adds the concept of a “server group” to the Autoconnect feature which in turn creates the auto failover feature. By autoconnecting to a group of servers, more flexible connection options are possible.
L300/L230/L130 User Manual o Username o Password (must be set within vSpace console on host) o Domain o “Start following program…” (kiosk mode) Note: To launch an application instead of going to the desktop, enter the executable name in the “Program” field, and its drive/folder directory in the “Folder” field. For example, launching Internet Explorer on login would require “iexplore.exe” in the Program field and “C:\Program Files\Internet Explorer” in the Folder field.
L300/L230/L130 User Manual The Ping Test utility can help in troubleshooting network connectivity problems. For instructions on using the Ping Test utility, simply leave the text field blank and click “Ping.” Device Setup - The “Password” Tab The Password tab allows the user to enable or disable the device’s firmware password. If set, the device will prompt for the password anytime a user attempts to access the Device Setup screen or tries to cancel an automatic connection.
L300/L230/L130 User Manual L300 Multimedia Acceleration The L300 will display full screen streaming video and multi-media applications across multiple user sessions and is optimized to do so using NComputing’s vSpace transcoding process. Windows displaying video and multi-media applications are dynamically detected by vSpace and then transcoded for transport to the L300 device using the NComputing UXP network protocol.
L300/L230/L130 User Manual L130/L230 Access Devices The available connection list shows the vSpace hosts to which the device can connect. Select a host from the list and click on the "Connect" button to start. The "Refresh" button refreshes the available connection list. The Options Menu The "Options" button brings up a menu where you can view and change the access device's settings.
L300/L230/L130 User Manual The "Close" button closes the options menu. The “Setup” Menu Within the “Options” screen, the "Setup" button brings up a set of tabs for viewing and changing the access device settings. Note that this is an optional step to be used for more control of the device. The "Save" button saves all the changes made in the tabs and closes the window. This brings the user back to the host computer list. The "Cancel" button discards all the changes made in the tabs and closes the window.
L300/L230/L130 User Manual The “Options” Tab The "Options" tab contains settings for host PC connections. The "Server Connection List" is a list of three connection profiles. There is a check mark to the right of each profile that is enabled. Select a profile and click on the "Edit" button to view and change its settings. Select a profile and click on the "Enable/Disable" button to enable or disable the profile. The first profile is called "Autodetection.
L300/L230/L130 User Manual In each profile, you will find the following settings: The “Autoconnect Enabled” radio button, when activated, sets the access device to automatically connect to the selected server when the device is turned on. In the “User name” field, you can enter the user name that you want to be entered into the Windows login dialog box upon access device connection.
L300/L230/L130 User Manual The “Update” Tab Your NComputing L-Series access device may at times require a persistent firmware update (versus a nonpersistent dynamic firmware update on boot-up if a newer version is on the server). To perform a persistent firmware update, select the "Update" tab and click on the "Update" button. When the access device asks you for a password, enter "updateme" (without the quotes). Your access device will walk you through the process of updating the firmware.
L300/L230/L130 User Manual Using the vSpace Management Console (vSpace 4) The vSpace Management Console is used to administer client sessions and configure advanced features. Several basic console commands can be accessed by administrators through the vSpace system tray icon. These include: vSpace Management Console – This opens the Management Console so that advanced settings and configurations can be made for the client sessions.
L300/L230/L130 User Manual Software Settings (local) The "Software Settings (local)" tree allows you to see and change settings for the host PC. Sessions The "Sessions" item shows information about all the sessions currently active on the vSpace software. By clicking on a session in the left window pane, you will see two tabs of available information. The "Application loaded" tab shows all the applications running on the selected session.
L300/L230/L130 User Manual The "Information" tab shows the following information about the selected session: The "Station name" field shows the access device's name that was defined via the vSpace admin console. The "Logged in user" field shows the username that is currently logged in. The "Default user" field shows the default username for the vSpace user session. If one is not configured, it shows the last user that logged in. The "Status" field shows the session connection status.
L300/L230/L130 User Manual Information & Settings The "Product Information" tree item shows information about the host’s vSpace software. The "License information" tree item shows the information entered during the registration process (or, as shown below, how much longer the product will function before registration is required).
L300/L230/L130 User Manual The "System Settings" tree item shows the following settings for the vSpace software. Double-clicking on the name of the setting allows you to adjust it (unless it is read-only, which is specified below). Maximum number of stations (incl. Host): Displays the maximum number of sessions the vSpace software is configured to support. This number includes the host PC. This setting is read-only. Current number of sessions: Displays the number of active sessions.
L300/L230/L130 User Manual logoff since the host is shutting down. Each user must save their work. Also, a window pops up on the host that enables the administrator to abort the shutdown timer and start the shutdown immediately, or cancel the shutdown. When the shutdown timer expires, the shutdown occurs. Disable Send Broadcast Message: Displays whether or not the administrator has disabled broadcast messages.
L300/L230/L130 User Manual Compression Ratio (5-95 %): Displays the level of compression used on the access device’s real-time output. A higher number results in higher display quality at the access device, but also utilizes greater network bandwidth. USB-Device Assignment(s) Note: This feature is only available on the L200 (older model), L230, and L300. In the "USB-Device Assignment(s)" tree item, you can control connections between USB ports on the host and vSpace sessions.
L300/L230/L130 User Manual When you click on the "Apply" button, changes to the USB-Device assignments are saved. To discard changes, simply navigate to another tree item or close the console without clicking on the "Apply" button. the assignment to take effect a reboot of the host system may be required. For Software Settings (LAN) The "Software Settings (LAN)" tree allows you to see and change settings for the host PC and all other PCs on the network that are running the vSpace software.
L300/L230/L130 User Manual Hardware Settings (LAN/local) The "Hardware Settings (LAN/local)" tree allows you to see and change settings for all access devices on the network. When you select the "UTMA/UTSA Devices" tree item, there is a table in the right side of the window that contains information about each access device. There is a very wide variety of information available for each access device. Clicking on the "Columns" button enables you to select what columns are displayed.
L300/L230/L130 User Manual Double-clicking on an entry in the table brings up the "Device Properties" window that shows a list of properties and buttons for changing the device's settings. The settings you can change are all the same settings you can change when you use the "Options" window on the access device itself. See the access device setup section for details on these settings.
L300/L230/L130 User Manual In the "UTMA/UTSA Device Group(s)" tree item, you can create groups of access devices for administrative purposes. You can use groups to organize your access device records by any criteria. Access devices can belong to as many groups as necessary. Right-clicking on the "UTMA/UTSA Device Group(s)" tree item will bring up a context menu where you can create a group. In the “Enter UTMA Device group name” window, enter the group name and description.
L300/L230/L130 User Manual Using the NComputing Management Console (vSpace 6) The NComputing Management Console provides a powerful toolset for configuring and managing your L-series devices from a central location. This section provides a brief overview of the console and its functionality by outlining each section of the navigation tree that appears along the left side of the console.
L300/L230/L130 User Manual License Information The “License information” section provides details on the currently active vSpace license. Details include registration status for the host software, the maximum number of allowable connections and contact information (this information is derived from the details entered during the registration process).
L300/L230/L130 User Manual Profiles The Management console includes the ability to store custom terminal device profiles for future use to simplify the deployment process. The “Profiles” section of the console displays any currently stored profiles and allows administrators to make alterations to those profiles as needed.
L300/L230/L130 User Manual Sessions The “Sessions” section of the console displays all active user sessions currently connected to the host. Select an individual session to display a brief overview of the session, including the IP address of the device that is accessing the session, the device’s registration status and a list of active applications.
L300/L230/L130 User Manual Device Management Under the “Terminals” section of the console, administrators can view and remotely configure their terminal devices individually or in groups. The L-series device list displays a list of visible terminal devices, as well as a variety of useful information, including firmware version, registration status, session status and more. The information displayed is highly customizable, as is the arrangement of the information within the console.
L300/L230/L130 User Manual Remote vSpace Servers The vSpace Management Console also includes the ability to interface with other vSpace servers located across the network. This expands the administrator’s ability to manage the entire deployment from a centralized location by offering administrative control over not only the server they are currently accessing, but other servers with Remote Console functionality enabled on them.
L300/L230/L130 User Manual Troubleshooting error messages For the latest information and troubleshooting help, please visit the NComputing online knowledge base at: http://www.ncomputing.com/support DHCP server was not found If the access device cannot find a DHCP server, this error message appears. Make sure there is a DHCP server on the current network. Make sure a LAN cable is connected to the access device. Make sure the LAN cable connected to the access device is not a cross-over cable.
L300/L230/L130 User Manual Host unreachable… When the access device cannot connect to the host PC, this message appears. Make sure the server connection list is configured correctly. See the section about configuring the access device. Make sure the vSpace software is installed on the host PC. Make sure the host computer and access device are in the same subnet/local area network.
L300/L230/L130 User Manual Authorization error When two access devices use the same serial number simultaneously, the error message appears. Check all serial numbers in the vSpace software admin console. TS ERROR – Stations Limit Exceeded! When an access device attempts to connect to the host PC and the number of allowed connections is exceeded, this message appears. Check how many access devices are connected to the host PC. Check what operating system is installed on the host PC.
L300/L230/L130 User Manual Glossary Access device: a network computing device using NComputing patented technology. It doesn't use CPU, VGA, and PC chipsets; it only uses a programmable SoC to connect to a Host PC. An access device using NComputing User eXtension Protocol (UXP) can be connected to Host PCs by using the LAN cable. Also, it can be connected to remote PCs through the Internet using TCP/IP.
L300/L230/L130 User Manual network may serve as few as two or three users (for example, in a home network) or as many as thousands of users (for example, in an FDDI network). Log on: in general computer usage, logon is the procedure used to get access to an operating system or application. Almost always, a logon requires that the user have (1) a user ID and (2) a password.
L300/L230/L130 User Manual FAQ For the latest information and FAQs, please visit the NComputing online knowledge base at: http://www.ncomputing.com/support Q: Must the versions of the vSpace software in a network be the same? A: Yes, different versions can cause data communication problems. Please keep all vSpace software updated with the latest version. Q: When I start my access device, why is the server connection list blank? I have the vSpace software on a host PC in my network.
L300/L230/L130 User Manual button, the port will be open temporarily and the security message will continue to appear whenever the port is accessed. Q: Can the product support 10Mbps or 1Gbps? A: No, only 100Mbps is supported. Q: What is transcoding? A: Transcoding is the process of converting media formats from one type to another. This is a common technique used when wanting to optimize video for a given player or device. For instance, you may transcode some video to play on a mobile phone.
