L250 Ethernet Virtual Desktop with vSpace Server User Manual
NComputing L250 User Manual Important Notices Please note that reproduction of this User Manual in whole or in part, without express written permission from NComputing, is not permitted.
NComputing L250 User Manual Microsoft® Windows® Licenses. You are licensed by NComputing to use the vSpace Server software under the terms of the EULA. You must also acquire the appropriate number of Windows Server licenses and Client Access Licenses for each device or user accessing Windows Server software.
NComputing L250 User Manual TABLE OF CONTENTS Important Notices ........................................................................................................................................ 2 Safety Information ....................................................................................................................................... 6 Regulatory Compliance ......................................................................
NComputing L250 User Manual 2.4 System Settings – L-‐Series/M-‐series ................................................................................................ 51 2.5 System Settings – Performance Profiles .......................................................................................... 52 2.6 System Settings – Performance Profiles ADVANCED .................................................................
NComputing L250 User Manual Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damage to the product. A user must read this User Manual carefully before use and properly follow the instructions.
NComputing L250 User Manual 전 자 파 적 합 등 록 (EMC Registration) NCC-‐L250 (B) • • • • • ( ) : Network virtual desktop (L250) : NCC-‐L250 (B) : / : / : European Community: Disposal Information: This symbol means that according to local laws and regulations your product should be dispo
NComputing L250 User Manual GPL Declarations The NComputing L250 access device contains – in part – some free software (software licensed in a way that ensures your freedom to run, copy, distribute, study, change and improve the software).
NComputing L250 User Manual Product Overview The NComputing L-‐series access devices with vSpace® desktop virtualization software dramatically cut your computing costs by enabling multiple users to share a single PC, server or virtual machine.
NComputing L250 User Manual Host Setup System Requirements Starting with vSpace 6.5, the maximum number of L-‐Series users is increased to 100.
NComputing L250 User Manual vSpace Server software installation Per the instructions below, always check the NComputing website for the latest vSpace Server software. The software on the CD in your package may not be the latest version. • Insert the software installation CD into the host computer's CD drive.
NComputing L250 User Manual Note: When dealing with certain firewall applications, you may need to make sure that the NComputing .exe files have proper access permission to the network. These .exe files include: KMSERVC.EXE, BOOTSRV.EXE, KMMSG.EXE, KMUPDATE.EXE, KMREGWIZ.
NComputing L250 User Manual • • cursor regularly switches between the pointer and the hourglass, everything should be proceeding normally. If the installer takes longer than 15 minutes to complete, please contact NComputing technical support for assistance.
NComputing L250 User Manual If you are installing a host into a domain environment which uses domain user accounts, contact your local system or network administrator to have them create any additional user accounts that you may need.
NComputing L250 User Manual • Next, you are presented with the vSpace Server End User License Agreement (EULA). If you agree, click in the “I agree” check box, and then click the “Next” button. Online Registration In the case of Online Registration, follow the instructions below.
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NComputing L250 User Manual • On the Registration Type screen, select “Register online, using your Internet connection” and click “Next.” Note: If you use a Proxy Server for internet connectivity, enter the Proxy connection data here.
NComputing L250 User Manual that connect to this system in the future. Use of this “background registration” feature requires standard Internet connectivity.
NComputing L250 User Manual Offline Registration In the case of Offline Registration, follow the instructions below. If you have completed the online registration section, skip to “Using the access device.
NComputing L250 User Manual • • • • field, but you must click on the “Select” button to navigate to the directory where you wish to store the offline registration data file. The window below shows the navigation screen that allows you to place the data file in the desired location.
NComputing L250 User Manual • • Click “Select” or “Select the activation file” to navigate to the file, and click “Open” once you have located the correct license file. Then click “Next” to load the license file and apply it to the vSpace Server host system. After the offline file is loaded, you see the “Registration results” screen.
NComputing L250 User Manual Updating the vSpace Server Software The latest NComputing software can be obtained from http://www.ncomputing.com/downloads You can check this location periodically for newly posted software.
NComputing L250 User Manual Windows Configuration Notes The following are some initial Windows configuration notes to be aware of. • Windows 7* Installation: You must have administrative rights to install vSpace Server 6 onto Windows 7*.
NComputing L250 User Manual Client Access License (CAL) Installation For multi-‐user applications, in addition to installing and activating the Windows Server operating system license on the host system, you need to acquire two types of client access licenses. First, standard Windows Server CALs for each user or device are needed.
NComputing L250 User Manual L250 Device Setup The L250 must be connected to the host PC via an Ethernet switch, router, or other network connection. The L250 has USB ports dedicated for mice and keyboards, as indicated by the mouse and keyboard symbols below the horizontally oriented USB ports. The vertically oriented USB port to the left of the audio connections is for mass storage class USB devices and for USB printers.
NComputing L250 User Manual If static addressing configurations are used on the network, select “Static configuration” and supply the appropriate IP, Subnet Mask, Gateway, and DNS server (primary and alternate) information. Click “OK” to save changes and return to the main screen.
NComputing L250 User Manual Note: The L250 product also comes with a Kensington™ security lock interface, for additional theft protection. L250 Firmware Update It is always recommended to use the latest available version of firmware on your L250 device.
NComputing L250 User Manual Using Your L250 Access Device The “Server Selection” Screen The “Server Selection” screen is the first to appear when the L250 device starts. From here, you can connect to a host, refresh the Available Connections list, view Device Information, or enter the Device Setup menu.
NComputing L250 User Manual Device Information The following information can be viewed from the Device Information screen: o Device name o Device ID o Firmware version o Serial number o Interface o IP address o Subnet mask o Gateway o MAC address o IP conflict o Link detected The “Device Setup” Screen The Device Setup screen holds all of the device’s configuration data, which is divided into the follo
NComputing L250 User Manual Device Setup -‐ The “Connection Settings” Tab The Connection Settings tab allows administrators to determine exactly how the client goes about looking for and connecting to available hosts. The client can be preset to connect to specific server groups or configured to search for avaliable hosts within its network.
NComputing L250 User Manual Device Setup -‐ The “Manage Groups” Tab The Manage Groups tab gives administrators more control over their device’s connection options. From this tab, they can add, modify and delete Groups of host systems by following the on-‐screen instructions.
NComputing L250 User Manual Device Setup -‐ The “Login Settings” Tab The Login Settings tab contains various device settings related to performance within Windows, including: • Video Settings o o • • Resolution Color Depth Sleep if Idle (this setting operates within the device firmware to help prevent screen burn-‐in; within Windows,
NComputing L250 User Manual Device Setup -‐ The “Network” Tab The Network tab contains the device’s network communication settings, as well as a Ping Test tool.
NComputing L250 User Manual Device Setup -‐ The “Password” Tab The Password tab allows the user to enable or disable the device’s firmware password. If set, the device will prompt for the password anytime a user attempts to access the Device Setup screen or tries to cancel an automatic connection.
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NComputing L250 User Manual Device Setup -‐ The “Update” Tab The Update tab allows the user to select from multiple ways to update the device firmware from a vSpace Server host on the network using several methods.
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NComputing L250 User Manual Returning to the “Server Selection” Screen Once a client has connected to a host, you can return to the Server Selection screen by simply logging out of the device’s current desktop session, using the “Start” bar within the OS.
NComputing L250 User Manual Troubleshooting & error messages For the latest information and troubleshooting help, please visit the NComputing online knowledge base at: http://www.ncomputing.com/support “No network found” Message If the access device cannot connect to the network, this error message appears.
NComputing L250 User Manual “Can’t establish connection to server” Message This occurs when the access device cannot connect to the host PC where the vSpace Server software is installed. • • • • • Make sure the vSpace Server program is installed on the host computer. Make sure the server connection list is configured correctly.
NComputing L250 User Manual connect the disconnected session to the new session. The user will see the desktop as it was when the disconnection occurred.
NComputing L250 User Manual Glossary • Client Device: a network computing device using NComputing patented technology. It doesn't use CPU, VGA, and PC chipsets; it only uses a programmable SoC to connect to a Host PC. An access device using NComputing User eXtension Protocol (UXP) can be connected to Host PCs by using the LAN cable. Also, it can be connected to remote PCs through the Internet using TCP/IP.
NComputing L250 User Manual • IP Address: the Internet Protocol (IP) is basically the set of rules for one network communicating with any other (or occasionally, for broadcast messages, all other networks). Each network must know its own address on the Internet and that of any other networks with which it communicates. To be part of the Internet, an organization needs an Internet network number, which it can request from the Network Information Center (NIC).
NComputing L250 User Manual FAQ For the latest information and FAQs, please visit the NComputing online knowledge base at: http://www.ncomputing.com/support Q: Must the versions of the vSpace Server software in a network be the same? A: Different vSpace Server versions within the same environment can cause data communication problems. Please keep all vSpace Server software updated with the latest version.
NComputing L250 User Manual A: Make sure that the software is registered and the correct TCP/IP ports are open (see “Product Registration” section). Q: Why does a warning message appear when I install the vSpace Server software? A: Windows provides a firewall that displays a security warning message when a new network port is used (see below). If you click the “Keep Blocking” button, you will not be able to find NComputing servers.
NComputing L250 User Manual The small devices can support USB 1.1 connections (a standard that most USB keyboards and mice are compatible with) without this additional connection. NComputing vSpace Server 6 Management Console Guide Before beginning, make sure you’ve downloaded and installed the latest version of vSpace for your selected operating system.
NComputing L250 User Manual checklist to ensure that your environment is properly configured to facilitate device sessions. http://www.ncomputing.com/kb/NComputing-‐L-‐series-‐Deployment-‐Checklist_309.html Once they have connected and received a session, you should register and update your device firmware (5.1 L-‐seriesUpdate Tab) as soon as possible. 2.
NComputing L250 User Manual Version Available (L250 / M300) Firmware Indicates the current firmware version available for download from this host Left-‐click on the “+” sign next to the “NComputing vSpace” section of the left navigation tree to display the “License Information” and “System Settings” sections. 2.
NComputing L250 User Manual Reseller / Dealer The Reseller or Dealer indicated during registration Type of Use The use-‐case indicated during registration Client-‐Specific Licenses Additional Client Device specific licensing information Page 49 of 80 907549_v2
NComputing L250 User Manual 2.3 System Settings -‐ Common Left-‐click on the “System Settings” section of the left navigation tree to display settings that affect the host, as well as devices that connect to it.
NComputing L250 User Manual this functionality off entirely. Start NC Console from NC Tray This setting determines whether the NC Console can be opened from the NC Tray icon in the task bar.
NComputing L250 User Manual Video Streaming Support Enables or disables vSpace’s proprietary video compression and streaming technology. Video Quality Increases or decreases the streaming compression ratio used by vSpace. Higher compression means more CPU load, but lower network bandwidth use.
NComputing L250 User Manual Assign Performance Profiles Allows the administrator to choose from a selection of custom performance profiles to be used in specific network environments. Advanced Provides additional advanced configuration options. (see section 2.6) 2.
NComputing L250 User Manual Administrators can add or remove profiles using the “Create Profile” and “Delete Profile” buttons located to the top left of the menu. An existing profile can be selected using the drop down at the top of the “Customize Profiles” section of the menu.
NComputing L250 User Manual Allow blinking cursor Enables or disables the blinking cursor effect. Font smoothing Enables or disables smoothing which can improve the appearance of fonts in some situations at the cost of increased resource usage.
NComputing L250 User Manual Profiles can be “pulled” from existing devices and then “pushed” to entire groups of devices to simplify the process of configuring several devices at a time. See 5.11 Configuration Profiles for more information on pushing and pulling profiles.
NComputing L250 User Manual 4.0 Sessions 4.1 Session Overview When one or more devices connects to your vSpace host, the “Sessions” section of the left navigation tree will be populated with a list of active sessions. Left-‐click on the “Sessions” section to display an overview of active sessions on the right side of the console.
NComputing L250 User Manual 4.2 Session Information In addition to the session summary, you can expand the “Sessions” section of the left navigation tree to reveal information about individual sessions. Select these sessions to display additional information on the sessions themselves.
NComputing L250 User Manual Loaded Applications The applications currently in use by this session 4.3 Session Controls A number of controls that provide easy access to some common operations appear at the top of the console. These operations include the ability to remotely view a specific session or to send that session a message.
NComputing L250 User Manual 5.0 Device Management 5.1 L-‐series / M-‐series The L-‐series and M-‐series sections of the console provide all of the tools and options needed to configure and maintain your devices, as well as important usage information (such as user name and session number).
NComputing L250 User Manual 5.2 Device Groups When dealing with large numbers of devices spread throughout several logical or physical groups (for example, deployments across several office floors or classrooms), it can be advantageous to group these devices within the vSpace console itself.
NComputing L250 User Manual 5.3 Information Tab The “Information” tab provides basic information on a selected device, including its network address and serial number. This tab also allows you to rename the device to facilitate identification.
NComputing L250 User Manual Device Name Displays the designated device name. This can be edited as desired.
NComputing L250 User Manual Autoconnect to Configures the device to automatically connect to a predefined server location or server group. Manual connection options Configures the device so that the user can select a specific host, IP or Server Group each time the device boots.
NComputing L250 User Manual group and the order in which devices connect to them can be designated and altered within this menu. When the device is setup to autoconnect to a server group, it will connect to the first available server in the list (in the order set in the group).
NComputing L250 User Manual 5.6 Login Tab The “Login” tab provides several configuration choices that determine how the device will behave once it connects to a given host system, including screen resolution and automatic login options. Note that the L-‐series and M-‐series Login configuration menus vary slightly as seen below.
NComputing L250 User Manual Screen Resolution Sets the screen resolution and color depth to be used by the device once it connects to a host. Note that for the M-‐series, all three clients in an M-‐series kit share the same resolution and color depth settings.
NComputing L250 User Manual 5.7 Network Tab The “Network” tab provides standard network configuration options, including a choice between static and dynamic IP acquisition. Interface Indicates the device’s network interface. Optimize for Indicates the type of network being used; LAN = Local Area Network.
NComputing L250 User Manual 5.8 Password Tab The “Password” tab provides the option of setting a password that will restrict future access to device configuration. Use this tab to enable and disable password protection. No Password for Setup Sets the device to be accessible for configuration by any user.
NComputing L250 User Manual 5.9 Update Tab The “Update” tab is used to check for and install (if available) firmware updates for the device. This tab allows you to select from several different update methods, and can be set to draw firmware updates from inside your network, or from an external FTP location.
NComputing L250 User Manual Credentials server you wish to use (if required). 5.10 Search Settings and Columns The “Search Settings and Columns” features in the upper-‐right side of the “L and M-‐series” sections provide additional tools for locating, sorting and displaying device information.
NComputing L250 User Manual The Select L/M-‐series Device List Columns dialog box provides an extensive list of device details that can be toggled on or off as desired to create a custom display within the L/M-‐series device list.
NComputing L250 User Manual 5.13 Editing Profiles Once a profile is created, administrators can edit the profile in the same way they would apply changes to the settings of an individual device.
NComputing L250 User Manual 5.14 Applying Profiles To apply a saved profile to other devices, select one or more L/M-‐series devices within the L or M-‐series Device list and then right-‐click on any of the selected devices.
NComputing L250 User Manual After confirming the action, the Management Console will begin updating the selected devices. This process may take a few moments, depending on the number of devices affected by the update. Once the process is complete, the affected device(s) will reboot automatically.
NComputing L250 User Manual 6.0 Remote vSpace Servers The “Remote vSpace Servers” section of the console allows administrators with multiple host systems on a given network to view and manage multiple hosts from one location. Additional features include the ability to view a given remote server’s active sessions and USB port assignments.
NComputing L250 User Manual 6.
NComputing L250 User Manual 7.0 Common Tasks This section provides some examples of frequently-‐encountered administrative tasks that utilize many of the features outlined in the previous sections. 7.
NComputing L250 User Manual 7.2 Maintenance Tasks -‐ Performing a Firmware Update on an Active Device In this example, we will simulate performing a firmware update on a device that is currently in use. To do this we need to give the current user advanced notice of the impending update before proceeding.
NComputing L250 User Manual 7.3 Deployment Tasks – Installing and Configuring a new Computer Lab For this example, we will go through the steps of initially deploying a series of devices, verifying their connectivity and performing some initial configuration tasks.
