Hardware Warranty
3 of 4
Furthermore, this limited warranty does not cover:
n Software, including software that was pre-installed, provided by NComputing or purchased
separately for use on NComputing products;
n Loss or damage in transit;
n Failure caused by a product for which NComputing is not responsible;
n Products for which NComputing has not received full payment;
n Damage to or loss of any programs, data or removable storage media;
n Software or data loss occurring during repair or replacement;
n Normal wear and tear.
Non-NComputing Hardware
All non-NComputing hardware products or peripherals external to the NComputing access device
- such as USB devices, displays, adapter cables and other peripherals - are covered by the applicable
vendor warranty for those products. Non-NComputing hardware products are not warranted
by NComputing. However non-NComputing manufacturers or suppliers may provide their own
warranties directly to you.
To Obtain Service from an Authorized Reseller
Before the warranty expires, you may contact your Authorized Reseller to process a request for
hardware warranty service. To obtain warranty service, you will be required to provide:
A. The original dated sales receipt as proof of purchase
B. Your name, physical address and e-mail address
C. The serial number of the product
D. A description of the problem
If your product requires service or replacement, your Authorized Reseller will provide instructions on
how to process a Return Material Authorization.
If an exact replacement product is not available, a newer product with similar form, t and function
that meets or exceeds the original product’s specications may be used to service the warranty.
In the event that your Authorized Reseller is unable to process a request for hardware warranty
service, you may submit a technical support request online to NComputing by visiting the support
section of the NComputing web site at: www.ncomputing.com. To request hardware warranty
service direct from NComputing you must register your products per the registration instructions
provided with the product documentation and you will be required to provide:
A. The original dated sales receipt
B. Your name, physical address and e-mail address
C. The name, physical address, website address and e-mail address of your reseller,
dealer or distributor
D. The serial number of the product
E. A description of the problem
If your product requires service or replacement and NComputing conrms that your reseller is
unable to provide warranty service, NComputing will issue you a Return Material Authorization
(RMA) number to include with your return. You must return the product, along with the dated proof
of purchase to NComputing in its original or equivalent packaging, prepay shipping charges, and
insure the shipment or accept the risk if the product is lost or damaged in shipment. NComputing
will return the repaired or replacement products to you freight collect.