User's Manual

Smart Probe User Manual
55
7 TROUBLESHOOTING AND REPAIR
7.1 How to Identify and Solve Problems
7.1.1 User Troubleshooting
If your problem is not listed below, or despite attempting the solutions described, the
problem is not solved, contact Navitas support team for assistance.
Error
Cause
Solution
Unit does not power on
Battery charge is depleted
Connect the charging unit to
a power source and the
charging port on the unit.
Allow at least 1 hour of
charging before attempting
to power on the unit again
Charger is faulty
Contact Navitas Support for a
replacement charger
Unit powers on but screen
does not display
Damaged or cracked screen
Contact Navitas Support
Login to application not
working
Incorrect username or
password
Reset credentials at
https://apps.navitas.eu.com
Food Needle not recognized
Poor connection due to
debris
Carefully clear the food
needle connector with a
water-based wipe
Faulty food needle
Contact Navitas support for
replacement