User Guide

Tracking vs. Permanent Shading. “Tracking” is the imprint left by footprints on your carpet which is more
common on the plusher cut pile surfaces and disappears with vacuuming. Carpet is most prone to tracking in
high traffic areas and should be given extra attention during routine vacuum cleaning.
All cut pile carpets will develop lighter or darker patches over time known as "shading" or "watermarking." It is
caused by the permanent bending of the carpet pile fibers which then reflect the light differently, much like
velvet. The extent to which shading occurs cannot be accurately predicted or prevented and is most often
related to the location of use rather than the type of carpet construction. Shading does not affect the wear or
durability of the carpet and is not recognized as a manufacturing flaw or defect.
Fading. Technical advances in UV resistant window panes have greatly reduced fading, however; like all
natural textiles, your wool carpet will fade or change color over time in areas consistently exposed to sunlight.
Crush marks refer to noticeable light and dark areas, often in strips. This is more likely to occur with the plusher
pile carpets and is caused by the weight of the carpet in a large roll pressing down on the layers underneath
and bending the fibers. It can also happen when two rolls that have been rolled at different tightness are laid
next to each other. Over time and with regular vacuuming and general foot traffic, this effect will diminish,
though it can take 3-6 months or so for the marks to disappear entirely. This is not considered a manufacturing
defect.
Indentations from heavy furniture. Place furniture cups under the legs of heavy furniture and regularly shift the
furniture a few inches one way or another to give the pile a chance to recover. To revive
flattened pile, you can use a warm steam iron over a towel laid on top of the carpet. Hold the steam iron
gently to the towel and use the steam button to inject steam - do not press the iron down on the towel as this
could leave gloss marks on the carpet underneath.
Insect Damage occurs where food, animal or plant substances are present near a wool carpet. Preventive
measures include regular and thorough vacuuming, especially in areas around and under furniture that is not
moved frequently, and along base boards. The Medium Green and Light Green Nature’s Carpet products are
treated to deter insect damage and we offer a five-year insect-resist warranty for those products. The Dark
Green Nature’s Carpet products are not treated for insect resistance, and therefore the insect-resist warranty
does not apply to the Dark Green line of Nature’s Carpet.
How To Clean & Maintain Wool Carpets
Regardless of fiber type, regular cleaning and maintenance are needed to keep your carpet looking great
year after year.
A regular maintenance program will achieve four key things:
1. Remove soil and dirt from the surface of the carpet for both appearance and hygiene reasons;
2. Preserve the original texture of the carpet;
3. Help prevent infestation from insects and moths; and,
4. Increase the lifespan of the carpet.
Dry vacuum approximately once a week. This will prevent soil from becoming embedded in the pile, causing
accelerated wear. Over-vacuuming can cause fuzzing, while under-vacuuming can cause matting. It is
important to find a balance in-between.
A “beater-bar” type vacuum (with a roller brush) is effective for lifting the pile, pulling away dirt particles and
removing shedding fibers. It is important to adjust the height setting of the beater-bar for positive results according
to the pile height of your particular carpet.