User Manual

8.1.2 TRAKTOR Crashes
In case of a crash during operation, please contact the Native Instruments technical support
team and send them your crash log. You will find the crashlog in the following folders:
▪ Windows: \My Documents\Native Instruments\Traktor 2\Crashlogs\
▪ Mac OS X: YourUserFolder/Library/Logs/CrashReporter/
8.1.3 TRAKTOR Has Performance Issues
Please check if your computer is suited for handling real-time audio processing without drop-
outs. The TRAKTOR KONTROL S5 Control Panel application offers a tool for measuring Sys-
tem Performance and for monitoring the number of audio dropouts, which cause audible click-
ing noises.
These steps are recommended to optimize your laptop’s audio performance:
▪ Increase the Process Buffer value in TRAKTOR'S Preferences > Audio Setup > Settings.
▪ If possible, don't run the laptop on battery power, as the computer's power management
will dynamically adjust the clock rate of the CPU in order to conserve battery.
▪ If your laptop has a shared memory graphics card, please ensure your system has more
RAM than listed in the System Requirements.
▪ Disconnect all unused hardware (e.g. printer, scanner). This will increase the amount of
processing power available for your music software.
▪ Make sure that S5 is connected directly to the computer via the included USB cable. The
use of USB hubs is not recommended.
▪ A bad USB cable can be responsible for connectivity problems. Try using a different cable
bearing the official USB logo to see if your cable is the cause of the issues.
▪ Laptops are often equipped with built-in devices that disturb audio processing, most com-
monly a network adapter or a wireless LAN card. You might need to disable these devices
while working with S5.
Windows users: The Online Knowledge Base contains additional tuning tips for your operating
system. See the following articles:
Troubleshooting - Getting Help
Troubleshooting
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