User Manual

8.2 How to Check Whether the TRAKTOR AUDIO 2 Drivers are Installed
on Windows Correctly
Open Start > All Programs > Native Instruments > TRAKTOR AUDIO 2 MK2. There you will
find the helper application TRAKTOR AUDIO 2 MK2 Control Panel. Make sure that the device
is connected to the computer and open the Control Panel. If all the drop-down menus are
grayed out (i.e., there are no presets in the preset drop-down list and no sample rate values to
choose from) there must be something wrong with the connection. If the TRAKTOR AUDIO 2
MK2 entry in the Native Instruments folder of the Start Menu is missing, the driver is most
probably not installed.
• If the driver is not installed, you can install it as described in section ↑6.1, Driver Soft-
ware Installation on Windows.
• If the driver is not recognized, check your USB connection as described in section 4.
• As with any other USB device, the driver installs exactly for one USB port. If you connect
the TRAKTOR AUDIO 2 to another port, a standard Windows dialog opens in which you
can install the driver to that port. If you have previously installed the driver on your com-
puter once, Windows will find the right drivers itself once that you start the driver installa-
tion procedure. If you cancel the installation procedure, the driver will not be installed
and the interface will not work on that port.
• If you do not know whether drivers were installed correctly, it is advisable to start the set-
up program of the TRAKTOR AUDIO 2 again (see section ↑6.1, Driver Software Installa-
tion on Windows). If the setup program states that it will first uninstall the drivers, you
already have installed the drivers on your computer. In this case you can connect the de-
vice to any other USB port and Windows will find the right driver when installing the
TRAKTOR AUDIO 2 on another USB port.
8.3
USB Troubleshooting
If you experience problems caused by the USB connection between the TRAKTOR AUDIO 2
and your computer, check the following sections first; several possible sources for USB issues
are covered here.
Troubleshooting and FAQ
How to Check Whether the TRAKTOR AUDIO 2 Drivers are Installed on Windows Correctly
TRAKTOR AUDIO 2 - Manual - 63