Manual

7 Troubleshooting
The information provided in this chapter should help you to solve most of the problems
that you may encounter while you are using the TRAKTOR KONTROL X1.
7.1 Solving Hardware-related Problems
Native Instruments hardware products meet the highest professional standards. All prod-
ucts are tested extensively in real life situations during the development phase. However,
if you encounter any problems with your hardware, please follow these steps for trouble-
shooting:
▪ Verify that you have installed the latest driver and the latest software update.
▪ Check the Native Instruments website for information.
▪ Make sure that the TRAKTOR KONTROL X1 hardware is connected to an USB 2.0
port of your computer.
▪ Make sure you are connecting directly to an USB port of the computer and not
through an USB hub.
▪ Try another USB cable.
▪ Disconnect any other USB devices from the computer (except keyboard/mouse).
▪ Try using any other USB ports on your computer.
If none of these tips helps, please contact our Technical Support team. The contact infor-
mation is available under the following URL: www.native-instruments.com/contactinfo.
In case the TRAKTOR KONTROL X1 needs to be returned, the Technical Support team at
Native Instruments will assign you an RA (Return Authorization) number, which is required
to handle your return.
Packages returned without this RA number will not be correctly identified and as such
might not be processed properly.
Please contact our Technical Support team prior to returning any item.
7.2 USB Troubleshooting
If you experience problems that may be caused by the USB connection between the
TRAKTOR KONTROL X1 and your computer, check the following first; several possible
sources for USB issues are covered here.
Troubleshooting
Solving Hardware-related Problems
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