User Manual

Table Of Contents
17 Getting Help
If you are experiencing problems related to your Native Instruments product that the sup-
plied documentation does not cover, there are several ways of getting help!
The links in the following sections can also be reached from the Service Center application:
Open the Service Center application and click on the Support button in the upper-right corner.
17.1 Knowledge Base
The Online Knowledge Base gathers useful information about your Native Instruments
product and can be of great help to solve possible issues you may encounter. You can
reach the Knowledge Base via: www.native-instruments.com/knowledge.
17.2 Technical Support
If no Knowledge Base entry matches your problem, or if the matching entry does not solve
the problem, you can use the Online Support Form to contact the Technical Support team
of Native Instruments. The Online Support Form will ask you to enter information about
your hardware and software setup. This information is essential for our Support team to be
able to provide you with quality assistance. You can reach the Online Support via: www.na
tive-instruments.com/knowledge.
When communicating with the Native Instruments Support team, keep in mind that the
more details you can provide about your hardware, your operating system, the version of
the software you are running, and the problem you are experiencing, the better they will be
able to help you. In your description, you should mention:
How to reproduce the problem
What you have already tried to fix the problem
A description of your setup, including all hardware and the version of your software
The brand and specifications of your computer
When installing new software or software updates, a Readme file is included that contains
late breaking news and new information that was not yet included in the documentation.
Please open and read this Readme file before contacting Technical Support.
Getting Help
Knowledge Base
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