Operating Guide

www.napoleongrills.com
16
EN
KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Informaon
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record informaon here for easy reference)
Before contacng the Customer Soluons Department, check the Napoleon Grills Website for more extensive
cleaning, maintenance, troubleshoong and parts replacement instrucons at www.napoleongrills.com.
Contact the factory directly for replacement parts and warranty claims. Our Customer Soluons Department is
available between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686, fax at 1-705-727-4282 or e-mail
[e-mail]. To process a claim, we must be provided with the following informaon:
1. Model and serial number of the unit.
2. Part number and descripon.
3. A concise descripon of the problem (‘broken’ is not sucient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Soluons Representave could request to have the parts returned to the factory
for inspecon before providing replacement parts. These parts must be shipped prepaid to the aenon of the
Customer Soluons Department with the following informaon enclosed:
1. Model and serial number of the unit.
2. A concise descripon of the problem (‘broken’ is not sucient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorizaon Number - provided by the Customer Soluons Representave.
Before contacng Customer Soluons Representave, please note that the following items are not covered by
the warranty:
• Costs for transportaon, brokerage or export dues.
• Labour costs for removal and reinstallaon.
• Costs for service calls to diagnose problems.
• Discoloraon of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner
or other harsh chemicals).
Item Part # Descripon
1 N135-0045ND-BK1HT base x
2 N010-0830 drip pan plate x
3 N570-0104 screw, 10-24 X 3/8" x
4 N475-0319 control panel x
5 N010-0773 manifold p
N010-0840 manifold n
6 N570-0078 screw, m4 x 8mm x
7 N585-0089-BK1HT control panel heat shield x
8 N570-0076 screw, #8 X 1/2" x
9 N380-0020-RD control knob x
10 N570-0073 screw 1/4-20 x 3/8" x
11 N710-0079 drip pan x
12 Z570-0033 screw, 10-24 x 12mm x
13 N100-0047 burner, right p
N100-0052 burner, right n
14 N100-0046 burner, le p
N100-0051 burner, le n
15 N325-0083 lid handle x
16 N655-0179 lid handle support le x
17 N655-0180 lid handle support right x
18 N685-0017 temperature gauge x
19 N570-0107 screw, 10-24 x 30mm x
20 N135-0048-BK1HG lid x
21 N485-0023 clevis pin x
22 N485-0021 coer pin x
23 N080-0302 cross light bracket x
24 N305-0087-BK2FL cooking grid le x
25 N305-0088-BK2FL cooking grid right x
26 N080-0303 bracket, leg x
27 N160-0025 clip x
28 N570-0068 screw, #14 x 1/2" x
29 N080-0346-BK1SG bracket, ex line x
30 N160-0029-BK1SG bracket, regulator x
31 N255-0057 ng x
32 W450-0027 nut, 1/2-20 x
33 N530-0014 regulator p
N345-0001 10 gas hose n
34 N075-0091 craddle front x
35 N325-0088 craddle handle x
36 N325-0089 craddle handle cover x
37 N510-0013 silicone bumper x
38 N720-0060 manifold ex x
39 N135-0048-BKIHG-SER assembly, lid x
40 N475-0319-SER assembly, control panel p
N475-0319N-SER assembly, control panel n
41 N010-0834 assembly, craddle x
42 N325-0083-SER assembly, lid handle x
68286 vinyl cover - grill head only ac
68287 vinyl cover - for PRO285 - stand ac
56080 griddle ac
PRO285-STAND oponal cart and shelves for PRO285 ac