Product Manual

www.napoleongrills.com
9
EN
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame. Improper preheang.
Not enough airow.
Low charcoal.
Lid being opened to
frequently.
Allow charcoal to burn unl covered with a light grey
ash. (usually 20-25min).
Open Vents.
Add more charcoal to the charcoal tray.
Allow food to cook with the lid closed. Every me the
lid is removed, the temperature drops. This leads to
lower temperatures and longer cooking mes.
Excessive are-ups/
uneven heat.
Improper preheang.
Excessive grease and
ash build up in ash/drip
pan.
Preheat grill with lid closed for 20 - 25 mins and
spread coals around evenly.
Clean ash/drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instrucons.
“Paint” appears to be
peeling inside lid or
hood.
Grease build up on
inside surfaces.
This is not a defect. The nish on the lid is porcelain,
and will not peel. The peeling is caused by hardened
grease, which dries into paint-like shards that will
ake o. Regular cleaning will prevent this. See
cleaning instrucons.