ONLY QUALIFIED SERVICE TECHNICIANS SHOULD SERVICE AND REPAIR THIS APPLIANCE ENGLISH SERVICE MANUAL CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021 ALLURE / ALLURE PHANTOM ELECTRIC FIREPLACE SAFETY INFORMATION ! WARNING If the information in these instructions are not followed exactly, fire or electrical shock may result causing property damage, personal injury or loss of life.
TABLE OF CONTENTS 1.0 OPERATING INSTRUCTIONS 1.1 2.0 3.0 4.0 OPERATING TOUCH DISPLAY PANEL AND REMOTE CONTROL REPLACEMENT PARTS WIRING DIAGRAM TROUBLESHOOTING 4.1 4.1.1 4.1.2 4.2 4.2.1 4.2.2 4.3 5.0 6.0 7.0 FLAME LED TESTING LED TESTING MOTOR TESTING HEATER/BLOWER TESTING BLOWER TESTING HEATER TESTING HIGH LIMIT SWITCH TESTING 3 3 4 6 9 10 10 12 14 14 16 18 SERVICE PREPARATION REPLACING COMPONENTS 20 24 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.
1.0 OPERATING INSTRUCTIONS ! WARNING WHILE THE APPLIANCE IS OPERATING DO NOT REMOVE THE GLASS PANEL. THIS WILL CAUSE THE REMOTE CONTROL AND TOUCH PANEL TO DISFUNCTION. Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate. NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, the appliance will lose its memory function and will reset to factory mode when the power returns. 1.
2.0 REPLACEMENT PARTS ! WARNING FAILURE TO POSITION THE PARTS IN ACCORDANCE WITH THIS MANUAL OR FAILURE TO USE ONLY PARTS SPECIFICALLY APPROVED WITH THIS APPLIANCE MAY RESULT IN PROPERTY DAMAGE OR PERSONAL INJURY. Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor. FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE CLAIM.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 NEFL32FH / NEFL42FH / NEFL50FH / NEFL60FH / NEFL72FH / NEFL100FH REF.
3.0 WIRING DIAGRAM ! WARNING TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE. EN W415-1698 / 12.20.
EN W415-1698 / 12.20.
EN W415-1698 / 12.20.
4.0 TROUBLESHOOTING ! WARNING TURN OFF THE APPLIANCE COMPLETELY AND LET THE APPLIANCE COOL DOWN BEFORE SERVICING. IF YOU ARE EXPERIENCING ANY OF THESE ISSUES, UNPLUG APPLIANCE FROM THE POWER OR TURN OFF CIRCUIT BREAKER FOR 30 SECONDS TO FACTORY RESET THE APPLIANCE. FOR ALL HARDWIRED APPLIANCES, DO A VOLTAGE TEST TO ENSURE THAT THERE IS NO POWER RUNNING THROUGH THE UNIT. TO ACCESS COMPONENTS OF THE APPLIANCE, REFER TO SECTION 5.
4.1 FLAME LED TESTING START HERE Perform LED testing (Section 4.1.1) YES Is the reflector spindle turning? Unplug the appliance (if hardwired, turn off circuit breaker) Ensure the wires from the flame LED are not pinched, frayed, and are firmly connected on the PCB and flame LED (Figure 1) Ensure reflector spindle is free of any obstructions NO Perform motor and LED testing (Section 4.1.1 - 4.1.2) Appliance is functioning accordingly.
FIGURES - + Fig. 3 Fig. 1 FLAME LED TERMINALS Fig. 2 11 EN W415-1698 / 12.20.
4.1.2 MOTOR TESTING Unplug the appliance (If hardwired, turn off circuit breaker) START HERE Set multimeter to read AC voltage Disconnect the wire on the MOTOR terminal on the PCB Plug in the appliance and press power button on the control panel (If hardwired, turn on circuit breaker) Place positive probe on the MOTOR terminal of the PCB (Figure 4) Place negative probe on the AC-N / AC-N1 terminal of the PCB (Figure 5) Replace the PCB Refer to section 6.
FIGURES MOTOR TERMINAL + Fig. 4 - AC-N1 Fig. 5 + Fig. 6 - Fig. 7 13 EN W415-1698 / 12.20.
4.2 HEATER/BLOWER TESTING START HERE Unplug the appliance (if hardwired, turn off circuit breaker) Perform a visual check for burns, sparks, damages, etc. Replace any damaged parts Ensure the wires from FAN, HEATER1, and HEATER 2 terminals are not pinched, frayed, and are firmly connected on both sides (Figure 8) Perform heater testing (Section 4.3.
FIGURES FAN TERMINAL Fig. 9 Fig. 8 + - Fig. 10 Fig. 11 AC-N1 + Fig. 12 15 EN W415-1698 / 12.20.
4.2.2 HEATER TESTING WARNING ! RISK OF ELECTRICAL SHOCK.
FIGURES Fig. 13 + Fig. 18 Fig. 19 Fig. 14 Fig. 20 + + Fig. 21 Fig. 15 + Fig. 22 + - Fig. 16 + Fig. 23 + Fig. 24 Fig. 17 Fig. 25 - + 17 EN W415-1698 / 12.20.
4.
FIGURES - Fig. 26 + Fig. 27 + Fig. 28 19 EN W415-1698 / 12.20.
5.0 SERVICE PREPARATION ! WARNING ALWAYS DISCONNECT THE POWER AND ALLOW THE ELECTRIC APPLIANCE TO COOL BEFORE PERFORMING ANY CLEANING, MAINTENANCE, OR RELOCATION OF THIS ELECTRIC APPLIANCE. TURN CONTROLS TO OFF AND REMOVE PLUG FROM OUTLET OR TURN OFF THE HOUSE CIRCUIT BREAKER TO ELECTRIC APPLIANCE RECEPTACLE. FRONT REMOVAL 1. 2. Unscrew the top 2 screws that are securing the front bracket.
MEDIA TRAY REMOVAL 1. 2. 3. Remove the acrylic crystals from the media tray. Unscrew the media tray. Depending on the model, screws vary in numbers. Remove the media tray from the appliance. PLASTIC PANEL REMOVAL 1. 2. 3. 4. Unscrew and remove the top plastic panel bracket. unscrew the side plastic panel brackets. Depending on the model, screws will vary in numbers. Pull the plastic panel using the sides on the upper half of the panel. Carefully lift the plastic panel out of the appliance.
CONTROL BOARD COVER REMOVAL 1. Remove the 4 screws on the control board cover plate. METAL FLAME CUTOUT REMOVAL 1. Remove the screws on the side and bottom tray of the metal cutout. Depeneding on the model, the number of screws will vary. EN W415-1698 / 12.20.
CONTROL PANEL PLATE REMOVAL 1. Remove the screws on the control panel plate. Depending on the model, the number of screws will vary. BLOWER / HEATER TRIM REMOVAL 1. Unscrew and remove middle blower/heater trim. 2. Unscrew and remove the side blower/heater trims to access the heater, blower, and high limit switch assembly. 1 2 23 EN W415-1698 / 12.20.
6.0 REPLACING COMPONENTS ! WARNING PREPARATION FOR MAINTENANCE ALWAYS DISCONNECT THE POWER AND ALLOW THE ELECTRIC APPLIANCE TO COOL BEFORE PERFORMING ANY CLEANING, MAINTENANCE, OR RELOCATION OF THIS ELECTRIC APPLIANCE. TURN CONTROLS TO OFF AND REMOVE PLUG FROM OUTLET OR TURN OFF THE HOUSE CIRCUIT BREAKER TO ELECTRIC APPLIANCE RECEPTACLE. TO ACCESS THE FOLLOWING COMPONENTS, REFER TO THE SERVICE PREPARATION SECTION. 6.1 MOTOR AND REFLECTOR SPINDLE REPLACEMENT 1.
6.3 CONTROL PANEL REPLACEMENT 1. Disconnect the quick connector from the control panel (Figure 1). 2. Push in the holding tabs of the control panel and gently push the control panel out of the plate (Figure 2). 3. Install the new control panel into the plate. Ensure to push the new control panel gently until you hear a click to confirm that the holding tabs are secure. 4. Plug the quick connector to the new control panel. FIG. 1 6.4 1. 2. 3. 4. FIG.
6.5 1. 2. 3. 4. 5. REMOTE RECEIVER / THERMOSTAT REPLACEMENT Find the connector of the component you need to replace and unplug it on the PCB. Cut the cable ties. Unscrew the component from the appliance. Screw the new compnent and connect the wires to the appropriate connectors. Using a cable tie, secure the wires. RECEIVER EN W415-1698 / 12.20.
6.6 HEATER, BLOWER, AND HIGH LIMIT SWITCH ASSEMBLY REPLACEMENT 1. 2. 3. 4. Remove the screws from the holding brackets on each side of the blower. Remove heater, blower, and high limit switch assembly from the appliance. Unplug the wire connectors connected to the assembly. Install the new heater, blower, and high limit switch assembly and secure by fastening the assembly to the holding brackets. HOLDING BRACKETS HEATER, BLOWER, AND HIGH LIMIT SWITCH ASSEMBLY 27 EN W415-1698 / 12.20.
6.7 WIRE HARNESS REPLACEMENT 1. Remove wire connections from the PCB and heater/blower/high limit switch assembly. 2. Replace wire harness assembly. Refer to wiring diagram. PCB WITH WIRE CONNECTORS 6.8 PCB WITHOUT WIRE CONNECTORS REMOTE BATTERY INSTALLATION NOTE: The remote control has a removable plastic tab to prolong the battery life while shipping, remove the tab for the remote control to function. 1. To replace the existing battery remove the battery holder. REMOTE (REAR SIDE) 2.
7.0 NOTES 44.1 29 EN W415-1698 / 12.20.
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