Owner's Manual

www.napoleongrills.com
20
EN
KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
OrderingReplacementParts
Warranty Informaon
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record informaon here for easy reference)
Before contacng the Customer Care Department, check the NAC Website for more extensive cleaning,
maintenance, troubleshoong and parts replacement instrucons at www.napoleongrills.com. Contact
the factory directly for replacement parts and warranty claims. Our Customer Soluons Department is
available between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686 or fax at 1-705-727-4282.
To process a claim, we must be provided with the following informaon:
1. Model and serial number of the unit.
2. Part number and descripon.
3. A concise descripon of the problem (‘broken’ is not sucient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Care Representave could request to have the parts returned to the factory
for inspecon before providing replacement parts. These parts must be shipped prepaid to the aenon
of the Customer Soluons Department with the following informaon enclosed:
1. Model and serial number of the unit.
2. A concise descripon of the problem (‘broken’ is not sucient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorizaon Number - provided by the Customer Care Representave.
Before contacng customer care, please note that the following items are not covered by the warranty:
Costs for transportaon, brokerage or export dues.
Labor costs for removal and reinstallaon.
Costs for service calls to diagnose problems.
Discoloraon of stainless steel parts.
Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner).
COMPONENTS
REF PART NO. DESCRIPTION
1 QA-047 OUTER BASE
2 W655-0176 LOG SUPPORT
3 W010-1030 BURNER ASSEMBLY
4 W080-0618 ORIFICE BRACKET
5 W455-0076 PROPANE ORIFICE - #43
N455-0082 NATURAL GAS ORIFICE - 1/8”
6 GL-640 LOG SET
7 W135-0189 BASE LOG
8 W135-0190 LOG #1
9 W135-0191 LOG #2
10 W135-0192 LOG #3
11 W135-0193 LOG #4
12 W175-0210 FLEX c/w SHUT OFF - STAINLESS STEEL
13 W530-0023 PROPANE REGULATOR / HOSE ASSEMBLY (LP UNITS ONLY)
* W550-0005 AGGREGATE LAVA ROCK
ACCESSORIES
REF PART NO. DESCRIPTION
14 W320-0014 WIRE GUARD
* N345-0001 NATURAL GAS HOSE 10FT
* PFS SAFETY SCREEN
* PFT PATIO FLAME TABLE
* PFTT-GK GRANITE TABLE TOP
* MKRY GREY RIVER ROCKS
* MKRM MULTI-COLOURED RIVER ROCKS
* MKGC GLASS EMBERS - CLEAR
* MKGK GLASS EMBERS - BLACK
* MKGB GLASS EMBERS - BLUE
* MKGR GLASS EMBERS - RED
* MKGA GLASS EMBERS - AMBER