Owners Manual

17
EN
www.napoleongrills.com
N415-0355 JUN 11.18
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame
when valve turned on.
For propane - improper
lighng procedure.
For natural gas - undersized
supply line.
Ensure lighng procedure is followed
carefully. The valve must be in the
o posion when the tank valve
is turned on. Turn tank on slowly
to allow pressure to equalize. See
lighng instrucons.
Pipe must be sized according to
installaon code.
Burners burn with
yellow ame,
accompanied by the
smell of gas.
Possible spider web or other
debris.
Thoroughly clean burner venturi.
See general maintenance
instrucons.
Burner will not stay lit . Too windy. Unit will shut down if winds are
greater than 10mph (16km/h).
Either locate to dierent area or use
when it is less windy.
Humming regulator. Normal occurrence on hot
days.
This is not a defect. It is caused by
internal vibraons in the regulator
and does not aect the performance
or safety of the gas heater. Humming
regulators will not be replaced.
Burner output on
“high” seng is
too low. (Rumbling
noise and uering
blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer
in venturi tube.
Propane regulator in “low
ow” state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed
carefully. All valves must be in the
o posion when the tank valve
is turned on. Turn tank on slowly
to allow pressure to equalize. See
lighng instrucons.