Use and Care Guide

EN
W415-1299 / B / 06.16.14
26
9.0 TROUBLESHOOTING
SYMPTOM PROBLEM TEST SOLUTION
Dim or no fl ame Flame LED’s are burnt out
Main PCB Board burnt out
Inspect the LED (W405-0013) and replace them if necessary
Inspect the Main PCB Board (W190-0065) and replace them if
necessary
Ember bed is not
glowing or dimming
Ember LED’s are burnt out
Main PCB Board burnt out
Inspect the ember bed LED’s (W405-0014) and replace them if
necessary
Inspect the Main PCB Board (W190-0065) and replace them if
necessary
No warm air coming
out of appliance
Heater has overheated
Room temperature is higher
than the appliance setting (if
it is set to room temperature)
Heater is burnt out
Allow appliance to cool for 15 minutes
Reset temperature setting
Inspect the blower and heater (W245-0041) and replace it if
necessary
Appliance turns off
and will not turn on
Appliance has overheated
and safety device has
caused the thermal switch to
disconnect
Turn off the Main Switch, allow appliance to cool for 15
minutes, then turn it on
House circuit breaker has
tripped
Appliance’s fuse has blown
Reset house circuit breaker
Replace the fuse
Appliance will not
come on when
switch is fl ipped to
ON
Appliance is not plugged into
an electrical outlet
Check plug and plug it in
Appliance has overheated
and safety device has
caused the thermal switch to
disconnect
Circuit board is burnt out
Turn off the Main Switch, allow appliance to cool for 15
minutes, then turn it on
Inspect the circuit board (W190-0050) and replace it if
necessary
Remote control
does not work
Low batteries Replace batteries in remote control
Heater shuts off
automatically
Room is too warm The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature
“E1” error appears
on display board
Thermostat circuit is open Replace thermostat (G190-0001)
“E2” error appears
on display board
Thermostat malfunction Replace thermostat (G190-0001)
!
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
42.34
DRAFT