ONLY QUALIFIED SERVICE TECHNICIANS SHOULD SERVICE AND REPAIR THIS APPLIANCE ENGLISH SERVICE MANUAL CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021 BEF33H & BEF40H ELECTRIC FIREPLACE SAFETY INFORMATION ! WARNING If the information in these instructions are not followed exactly, fire or electrical shock may result causing property damage, personal injury or loss of life.
TABLE OF CONTENTS 1.0 2.0 3.0 4.0 5.0 6.0 OPERATING INSTRUCTIONS 3 1.1 1.2 3 4 MAIN POWER SWITCH AND CONTROL PANEL OPERATING BY REMOTE CONTROL REPLACEMENT PARTS 5 2.1 2.2 2.3 2.4 6 7 8 9 BEF33H OVERVIEW BEF33H LOG ASSEMBLY BEF40H OVERVIEW BEF40H LOG ASSEMBLY WIRING DIAGRAM TROUBLESHOOTING 10 11 4.1 4.1.1 4.1.2 4.2 4.3.1 4.3 4.3.2 4.4 4.
1.0 OPERATING INSTRUCTIONS Once the appliance has been plugged into a grounded electrical outlet or hardwired to a grounded 120V power supply, it is ready to operate. NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, when the main power switch of the appliance is in the "I" ON position and the hand held remote control is in the ON position, the flame generation lights will come back on at the high setting, when the power supply returns. 1.
1.2 OPERATING BY REMOTE CONTROL NOTE: When operating the remote control, it must be directed towards the front center of the appliance. A. Ensure the main power switch is in the ON position on the control board. The appliance will default to the brightest flame setting when main power is initially switched to ON position. B. The power button can be used to power up or down the appliance (the main power switch on the appliance must be in the ON position for the remote to operate).
2.0 REPLACEMENT PARTS ! WARNING FAILURE TO POSITION THE PARTS IN ACCORDANCE WITH THIS MANUAL OR FAILURE TO USE ONLY PARTS SPECIFICALLY APPROVED WITH THIS APPLIANCE MAY RESULT IN PROPERTY DAMAGE OR PERSONAL INJURY. Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor. FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE CLAIM.
EN W415-1696 / 10.12.
2.2 BEF33H LOG ASSEMBLY 1 4 2 4 3 4 4 ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED REF. # PART NO. DESCRIPTION 1 2 LEFT SIDE LOG RIGHT SIDE LOG G135-0006-SER G135-0007-SER STOCKED REF. # PART NO. 3 4 W185-0032-SER G135-0005-SER DESCRIPTION STOCKED GRATE ASSEMBLY EMBER BED 7 EN W415-1696 / 10.12.
EN W415-1696 / 10.12.16 8 12 13 13 CONTROL PANEL HEATING ELEMENTS W190-0068-SER W245-0041-SER W062-0052-SER W660-0157-SER G475-0008-SER G475-0009-SER LEFT SIDE BRICK PANEL RIGHT SIDE BRICK PANEL BLOWER HIGH LIMIT SWITCH REMOTE CONTROL RECEIVER BOARD DECORATIVE LED LIGHT WITH SPACER G190-0002-SER G405-0009-SER DESCRIPTION REMOTE CONTROL DOOR GLASS FRAME ASSEMBLY FLAME GLASS PART NO.
2.4 BEF40H LOG ASSEMBLY 1 4 2 4 3 4 4 ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED REF. # PART NO. DESCRIPTION 1 2 LEFT SIDE LOG RIGHT SIDE LOG G135-0008-SER G135-0009-SER STOCKED REF. # PART NO. 3 4 W185-0001-SER G135-0010-SER DESCRIPTION STOCKED GRATE ASSEMBLY EMBER BED 9 EN W415-1696 / 10.12.
3.0 WIRING DIAGRAM MAIN ON/OFF CONTROL BOARD #10 #12 DECORATIVE LED THERMAL #11 CUT OFF HEATER #6 #7 #4 #3 REMOTE RECEIVER TEMPERATURE SENSOR BLOWER #19 T-FUSE AC (N) FAN MAIN PCB MOTOR #9 #13 #1 #5 WIRE NUT WIRE NUT FLAME LED #14 #16 #17 #15 #2 MOTOR EMBER BED LED - + LOG LED LOG LED PLUG EN W415-1696 / 10.12.
4.0 TROUBLESHOOTING ! WARNING TURN OFF THE APPLIANCE COMPLETELY AND LET THE APPLIANCE COOL DOWN BEFORE SERVICING. IF YOU ARE EXPERIENCING ANY OF THESE ISSUES, UNPLUG APPLIANCE FROM THE POWER OR TURN OFF CIRCUIT BREAKER FOR 30 SECONDS TO FACTORY RESET THE APPLIANCE. FOR ALL HARDWIRED APPLIANCES, DO A VOLTAGE TEST TO ENSURE THAT THERE IS NO POWER RUNNING THROUGH THE UNIT.
SYMPTOM Abnormal noise coming from the appliance when flame is on PROBLEM Motor / rotisserie issue TEST SOLUTION 1. Ensure parts are free from any obstructions and inspect for loose parts. Refer to section 4.1 for further testing. Obstructing object hitting the rotisserie Loose motor mount Out of spec motor Abnormal noise coming from the blower Obstructing object hitting the blower 1. Inspect and/or replace blower. Unbalanced blower Loose blower mount Dead on arrival EN W415-1696 / 10.12.
4.1 FLAME LED TESTING START HERE Appliance is functioning accordingly. Refer to sections 5.0 - 5.4 for part reinstallation Unplug the appliance (if hardwired, turn off circuit breaker) Perform LED testing (Section 4.1.1) To gain access to the PCB and wire harness, refer to sections 5.0 - 5.
4.1.
FIGURES FIG. 4 - FIG. 6 FIG. 5 + - 15 EN W415-1696 / 10.12.
4.2 LOG/EMBER BED LED TESTING START HERE Unplug the appliance (if hardwired, turn off circuit breaker) Turn off appliance (Control panel switch) To gain access to the PCB and wire harness, refer to sections 5.0 - 5.
FIGURES - + LOG/EMBER BED LED TERMINAL FIG. 7 FIG. 8 - FIG. 9 17 EN W415-1696 / 10.12.
4.3 HEATER/BLOWER TESTING START HERE Unplug the appliance (if hardwired, turn off circuit breaker) To gain access to the PCB and wire harness, refer to sections 5.0 - 5.4 Perform a visual check for burns, sparks, damages, etc. Replace any damaged parts Perform heater testing (Section 4.3.
FIGURES FIG. 10 HEATER TERMINAL FAN TERMINAL - + FIG. 11 FIG. 12 + - FIG. 13 19 EN W415-1696 / 10.12.
4.3.2 HEATER TESTING ! WARNING RISK OF ELECTRICAL SHOCK. THIS SECTION REQUIRES THE APPLIANCE AND THE HEATER TO STAY TURNED ON. DO NOT UNPLUG ANY CONNECTIONS WHILE PERFORMING THE STEPS OF THIS SECTION.
FIGURES + FIG. 15 FIG. 14 + + FIG. 17 FIG. 16 + + FIG. 19 FIG. 18 + FIG. 20 FIG. 21 21 EN W415-1696 / 10.12.
4.4 DECORATIVE LED TESTING ! WARNING DO NOT LET PROBES TOUCH WHILE TESTING CN5 TERMINAL ON THE PCB. THIS WILL SHORT THE ENTIRE APPLIANCE. START HERE Unplug the appliance (if hardwired, turn off circuit breaker) Turn appliance off (control panel switch) To gain access to the PCB, wire harness, and decorative LED, refer to sections 5.0 - 5.4 and 5.
FIGURES DECORATIVE LED TERMINAL FIG. 22 + + - FIG. 23 FIG. 24 + - + - FIG. 25 FIG. 26 23 EN W415-1696 / 10.12.
4.5 HIGH LIMIT SWITCH TESTING START HERE Unplug the appliance (if hardwired, turn off circuit breaker) Leave appliance turned off for 15-20 minutes for the appliance to cool down NOTE: THIS ENSURES THE HIGH LIMIT SWITCH HAS COOLED DOWN AND RESET Inspect wires to and from the high limit switch to ensure there are no damaged or disconnected wires Unplug # 19 wire from PCB to the T-fuse connector If the appliance is shutting off constantly 8-10 sec after heater button is pushed.
5.0 MAINTENANCE ! WARNING ALWAYS DISCONNECT THE POWER AND ALLOW THE ELECTRIC APPLIANCE TO COOL BEFORE PERFORMING ANY CLEANING, MAINTENANCE, OR RELOCATION OF THIS ELECTRIC APPLIANCE. TURN CONTROLS TO OFF AND REMOVE PLUG FROM OUTLET OR TURN OFF THE HOUSE CIRCUIT BREAKER TO ELECTRIC APPLIANCE RECEPTACLE. DO NOT INSTALL REPLACEMENT LED LIGHTS THAT EXCEED SPECIFIED MAXIMUM WATTS. ! NOTE: Only a qualified service technician or service agency should service this electric appliance. 5.
5.2 LOG, GRATE AND EMBER BED ASSEMBLY REMOVAL A. Remove the card board holding the logs, grate and ember bed assembly to the appliance. B. Pinch the back of the assembly and lift it up from the appliance. GRATE EMBER BED * ILLUSTRATED WITH LOGS NOT SHOWN EN W415-1696 / 10.12.
5.3 FLAME GLASS REMOVAL A. Place a hand on the glass to hold it in place while removing the 10 screws on the bottom of the glass. The glass will fall down to 2 holding tabs. B. Tilt the glass forward on the bottom with both hands, lift the glass up and out of the appliance. C. Place the glass on a soft, non-abrasive surface. NOTE: The flame glass is made out of tempered glass. HOLDING TABS LOG LED INSTRUCTIONAL VIDEO: HOW TO REMOVE FLAME GLASS 5.4 FLAME BOARD REMOVAL A.
5.5 MOTOR REPLACEMENT A. To gain access to the motor, see sections 5.0 - 5.4. B. To remove the reflector, pull the reflector away from the motor for it to release. C. Remove the rubber adaptor from the motor. D. Unplug the quick connect motor wire from the wire harness. E. Unscrew the 2 screws holding the motor and take the motor out of the appliance. F. Install the new motor. G. Reinstall the screws, rubber adaptor, and reflector. INSTRUCTIONAL VIDEO: HOW TO REPLACE MOTOR 5.
5.7 LED REPLACEMENT A. Find the connector on the PCB for the LED you want to replace and unplug it (Section 5.8 Figure 1). B. Cut the cable tie. C. Unscrew the LED strip from the appliance. If unscrewing the log LEDs, use a pair of needle nose pliers to hold the plastic plugs in place. D. Screw in the new LED strip onto the appliance and connect the wires to the designated quick connect plugs. E. Using a cable tie, secure the wires. 5.8 REMOTE RECEIVER / THERMOSTAT REPLACEMENT A.
5.9 FUSE REPLACEMENT A. To gain access to the fuse on the PCB refer to sections 5.0 - 5.4. B. Remove the plastic cover from the fuse. C. Pull the fuse (2Amp) out from the control board. D. Install the replacement fuse and plastic cover. FUSE COVER 5.10 REMOTE BATTERY REPLACEMENT A. Turn over the remote with rear side facing up. Slide the battery cover off the remote. B.
5.11 CONTROL PANEL REPLACEMENT A. Disconnect the control panel remote receiver and decorative LED, quick connect plugs from the printed control board (PCB). B. Place one hand on the top rear panel and remove the 4 screws. Repeat the same process to remove the 5 screws for the top front panel. C. Unscrew the 3 middle screws holding the control panel bracket on the front edge of the appliance, remove the control panel bracket from the appliance (Figure 2). D.
5.12 HIGH LIMIT SWITCH, HEATER, AND BLOWER REPLACEMENT A. Remove the top front and top rear panels. Refer to section 5.11 (Step B). B. Unplug the wires connected to the heater and blower. NOTE: Use pliers to pinch the connector free from the heater tabs for easier removal. C. Remove the 6 screws that secure the heater and blower assembly to the appliance (Figure 1). D. Take the blower and heater assembly out of the appliance. E.
6.0 NOTES 44.1 33 EN W415-1696 / 10.12.
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