Manual

19
EN
www.napoleon.com
N415-0526 SEP 25.20
Problem Possible Causes Soluon
Burner output on “high”
seng is too low.
(Rumbling noise and
uering blue ame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi
tube.
Propane regulator in “low ow” state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighng
instrucons.
Infrared burner (if
equipped) ashes back
(during operaon the
burner abruptly makes
a loud “whoosh” sound,
followed by a connuous
blow-torch type sound
and grows dim.)
Ceramic les overloaded with grease
drippings and build-up. Ports are
clogged.
Burner overheated due to inadequate
venlaon (too much grill surface
covered by griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the ceramic
le, or a weld failure in the burner
housing.
Turn burner o and allow to cool for at least two
minutes. Relight burner and burn on high for at
least ve minutes or unl the ceramic les are
evenly glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
o and allow to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
Illuminaon and Side/Rear
burner ignion do not
work
Electric Power is out
The grill is nor receiving electric power
Check the power outage in your area
Ensure the grill is connected between the wall and
the power bar of the grill
Ensure the red indicator is ON in the control box
Check if the fuse on the wire in the cabinet is
broken or not
Ignitor, oven and cabinet
lights work but the knob
lights don’t illuminate
when turning the power
switch ON
The moon sensor detector does not
work properly
The wire harness does not work
properly
Ensure the blue indicator is ON
Turn the sensor ON by clicking the moon
detector buon
If blue indicator is ON, replace the moon sensor
Replace the wire harness of the control panel
Illuminaon of the knob
and switch lights work
ne, but the side/rear
burner ignion does not
work
The ignitor switch does not work
properly
The ignitor block does not work properly
Replace the ignitor switch if the switch light
illuminates when you turn the light switch on
Check the switch connecon inside the control
panel If there’s no light on the switch when you
turn it on.
Replace the ignitor block if the switch illuminates
and sparking noise can be heard.