Safety Information

Check System Information
Export Configuration Files
Export reports from your encoder when you want to get help from the
Magewell Support team. These files will help our support engineers get a better
understanding of your device status and other related information.
1. Go to About > Report.
2. Click Export... to generate a .html file.
3. When prompted, click Export.
About
Obtain basic data for device maintenance in About tab.
Device name: device name which can be modified in the General > Device
name tab.
■
Product name: device family name.
■
Serial number: device serial number.
■
Hardware version: device hardware version.
■
Firmware version: device firmware version, which can be update in the
Firmware tab.
■
Ethernet MAC address: device Ethernet MAC address.
■
Wi-Fi MAC address: device Wi-Fi MAC address.
■
50