User Manual

3
FAQs:
Q1. Some barcodes can not be read, why?
Answer：
A. Incomplete and unclear barcodes might not be read.
B. It is possible that the setting is off by default for some barcode types which are not commonly used.
You need activate a specific barcode type （on page 9）to get it working.
Please feel free to contact our Customer Service Team for further assistance if you don't know the exact
type of barcode that you are referring to.
Q2. Why does scanner not read the barcode exactly. When I use the scanner to read a barcode of
an item, I get a different result from the barcode itself.
If that is not your case, please send us a clear picture of the barcode and the result you get, our customer
service will help you to solve the problem.
Example 1, There are two separate barcodes together. It scanned the first 12 digits（UPCA） in
the barcode but not the last five.
Solution： Please scan the code”UPCA+2 Supplementary code-On”on page 9.
Example 2, The original barcode is “abc12345“，”the scanning result is “+A+B+C+D12348”，
the scanner put “+” between character.
Solution：Please scan the code “Code 39 FULL ASCII-On”on page 18.