User Manual

The pump can't be reached because your phone'sThe pump can't be reached because your phone's
Bluetooth is disabledBluetooth is disabled
To connect to the pump, let's enable Bluetooth on your
phone.→ Enable Bluetooth / Cancel
1111 DeinstallationDeinstallation
To deinstall the mySugr app, please check out the mySugr
app user manual.
1212 Data SecurityData Security
Your data is safe with us – this is very important to us (we’re
users of mySugr too). The mySugr Pump Control is a
registered medical device (Medical Device Regulation (EU)
2017/745) and carries the CE mark. As such, it is required to
meet the highest data security and reliability standards.
For more information, please refer to our privacy notice
within our
Terms and Conditions.
1313 Troubleshooting and supportTroubleshooting and support
1313..11 TroubleshootingTroubleshooting
We care about you. That’s why we have people with diabetes
to take care of your questions, worries and concerns.
For quick troubleshooting, visit our
FAQs page
1313..22 SupportSupport
If you have questions about mySugr, need help with the
mySugr Pump Control or the mySugr app, or have noticed a
mistake or problem, please contact us immediately at
[e-mail].
You can also call us on:
+ 1 [phone] (US toll-free)
+ 44 800-011-9897 (UK toll-free)
+ 43 720 884555 (Austria)
+ 49 511 874 26938 (Germany)
In the event of any serious incidents occurring in relation to
usage of this medical device, please contact mySugr
customer support and your local competent authority.
1414 Supported insulin pumpsSupported insulin pumps
mySugr has verified the connectivity of the mySugr Pump
Control and the insulin pumps listed below. These insulin
pumps can therefore be used in combination with the
mySugr Pump Control:
Accu-Chek Insight insulin pump
1515 ManufacturerManufacturer
9