User's Manual

MYSPHERA • Ronda Auguste y Louis Lumiere 23, Nave 13 • 46980 Parque
Tecnológico de Valencia • Paterna, Valencia • Spain
Telf.: [phone] • [e-mail] • www.mysphera.com
Pág. 10
7. Incidents solution
7.1. Usual incidents
PROBLEM
The reader does not detect a particular bracelet.
SOLUTION
Try changing the position bracelet and bringing it closer to the antenna. If the bracelet is still not
detected, it probably has run out of battery and will have to be replaced.
PROBLEM
There is no bracelet on the device and it is still locked.
SOLUTION
Check that there is no bracelet near the reader.
Normally the device should be unlocked in a maximum time of 10 seconds since the bracelet was
removed. Once this limit is exceeded, if the device is still blocked, you must disconnect it and
reconnect it.
PROBLEM
When the reader indicates "Low battery" the message read is "Baea baa".
SOLUTION
There is no problem with the reader. The unique identifiers of the bracelets that are expected in
each reading are based on hexadecimal characters, that is, the characters
0 1 2 3 4 5 6 7 8 9 A B C D E F
If the software used to process the reading of these identifiers filters these characters, it will not
allow the correct writing of the message.
PROBLEM
The identification number appears with special symbols.
SOLUTION
The Bracelet Reader may interfere with other keyboards connected to the computer. Check that
there is no key pressed on any of those keyboards and that the Lock key. Shift is deactivated
8. Safety information
8.1. Electric safety
Product protected against short circuits.
It does not emit electric shocks.
8.2. Other safety considerations
Product not designed or intended for uses other than its installation in stable places and
with the ability to detect movement.