User's Manual

MYSPHERA • Ronda Auguste y Louis Lumiere 23, Nave 13 • 46980 Parque
Tecnológico de Valencia • Paterna, Valencia • Spain
Telf.: [phone] • [e-mail] • www.mysphera.com
Pág. 8
6.2. 6.2. Tag Box removal
DO NOT OPEN ANY TAG BOX
In case of failure or at the end of the use of the wireless gateway, it must be returned to the
manufacturer for replacement and / or repair or removal from the market.
Contact MYSPHERA before disposing of the wireless gateway. This product should not be
treated as household waste.
By ensuring that this product is disposed of correctly, it will help avoid possible negative
consequences for the environment and human health, which could otherwise be caused by
improper handling of the waste from this product.
7. Incidents solution
7.1. Usual incidents
PROBLEM
No LED lights up.
SOLUTION
The device isn’t powered. Verify that the device is connected to the computer. If it still doesn’t
work, please contact support.
PROBLEM
The device is locked.
SOLUTION
Normally the device should be unlocked in a maximum time of 10 seconds from its previous
performance. Once this limit is exceeded, if the device is still blocked, you must disconnect it and
reconnect it.
PROBLEM
Tags entered in the box, but they aren’t deactivated.
SOLUTION
The device is not powered. Verify that it is connected to the power supply or that the transformer
is powered. If the fault persists, try changing the feeder. If it still does not work, please contact
support.
8. Safety information
8.1. Electric safety
Product protected against short circuits.
It does not emit electric shocks.