User guide
Table Of Contents
- VERSION CONTROL
- Contents
- Getting started
- Network connectivity
- General
- Supported mobile phones and connections
- Using the myPOS device with a mobile phone (via Bluetooth or personal hotspot)
- Using the myPOS device with a wireless (Wi-Fi) router
- Using the myPOS device with GPRS (requires a SIM card)
- General
- I get a message “No card found in Slot 1.” on myPOS D210 device, but the card is already inserted. What should I do?
- I get a “The network registration was unsuccessful” message. What should I do?
- Can I change the default APN settings of myPOS?
- Can I switch Off the SIM PIN check for myPOS device?
- Activation
- Before you start the activation, you need:
- What is the activation procedure?
- I bought the myPOS device by an iPay International distributor. Do I need to activate it?
- I get “Device activation not successful” message when I enter the activation code? What should I do?
- The myPOS device was successfully activated, however the update procedure failed. What should I do?
- Accepting payments
- Card readers
- Accepted cards
- Transactions processed via myPOS device and transaction receipts
- What is the minimum and maximum amount of payment that I can accept via the myPOS device?
- Are there any restrictions regarding the goods and services which I can offer using myPOS as a payment method?
- Can a transaction be cancelled?
- Can I send or print receipts?
- Are the receipts from myPOS a substitute for a tax invoice?
- Can I change the name or address which are printed on the receipt of the myPOS device?
- Can I reprint a receipt after the transaction is complete?
- Can I resend a receipt after the transaction is complete? Are there any restrictions?
- What is the width of paper roll for myPOS D210 devices?
- myPOS
- Managing my Business
- my Staff
- myPOS management and myPOS e-money account
- Where I can see all my POS devises?
- Where can I see an overview of my transactions?
- Why I see successfully processed transaction with a status “Not cleared” at my Merchant services » Transactions menu?
- When I will receive my money?
- Can I have more than one myPOS device associated to my e-money account?
- Can I use the myPOS device with a different myPOS e-money account?
- Security
- Warranty and Return Policy
- Appendix i – keyboard
Document version 1.2
Page 5
Bluetooth
*
*
This connection type is
not supported for the OS
Wi-Fi
**
This connection type is
not supported for the OS
**
**
GPRS
***
* In order to use this connection type, you will need to download and install the
free Mobile App on your smartphone. Once you switch on Bluetooth and start the
Mobile App and log on to the system.
If you still do not have tried our Mobile App, just scan the QR code on the left and keep
track of your transactions at a glance
** The supported encryption methods for the Wi-Fi network are WPA and WPA2.
*** Make sure your SIM card has the GPRS service activated.
Using the myPOS device with a mobile phone (via Bluetooth or personal hotspot)
General
Make sure you have an internet connection (data) activated on your mobile (smart) phone. In order to
connect your D200 device to your mobile phone, please read carefully the information below. Please be
aware that different operating systems may not support all connectivity modes.
iOS 6.0 or later
If you are using an Apple mobile phone which runs iOS 6.0, you can connect your myPOS device ONLY via
Bluetooth.
Download for free iPay Mobile App from Apple store and install it on your mobile phone. Starting the Mobile
application will automatically launch a communication service. You can then close your Mobile App as it is not
needed anymore for your device operation. Please, follow the procedure described in the “How to connect
your D200 with Bluetooth” section from the Quick User Guide included in your package.
Android 3.0 or later
If you are using a mobile phone which runs Android 3.0 or later, you can connect your device via Bluetooth or
Wi-Fi (Personal Hotspot).
To connect via Bluetooth, download the free IPay Mobile App from Google Play Store and install it on your
mobile phone. Starting the Mobile application will automatically launch a communication service. You can
then close your Mobile App, as it is not needed anymore for your device operation. Please follow the
procedure described in the “How to connect your D200 with Bluetooth” section from the Quick User Guide
included in your package.
To connect via Wi-Fi (Personal Hotspot) activated on your mobile phone, please follow the procedure
described in the “How to connect your device with Wi-Fi” section from the Quick User Guide included in your
package. The Mobile application is not required for using this type of connection but you can download and
use it for managing your e-money account.
Windows Phone 8.0 or later
If you are using a mobile phone which runs Windows Phone 8.0 or later, you can connect your device ONLY
via Wi-Fi (Personal Hotspot).
To connect via Wi-Fi (Personal Hotspot) activated on your mobile phone, please follow the procedure
described in the “How to connect your D200 with Wi-Fi” section from the Quick User Guide included in your
package. The IPay Mobile App is not required for using this type of connection but you can download and use
it for managing your e-money account.
I get a message “Error: XX Unable to reach authorization host” what should I do?
make sure you have an internet connection (data) activated on your mobile (smart) phone.