User guide
Table Of Contents
- VERSION CONTROL
- Contents
- Getting started
- Network connectivity
- General
- Supported mobile phones and connections
- Using the myPOS device with a mobile phone (via Bluetooth or personal hotspot)
- Using the myPOS device with a wireless (Wi-Fi) router
- Using the myPOS device with GPRS (requires a SIM card)
- General
- I get a message “No card found in Slot 1.” on myPOS D210 device, but the card is already inserted. What should I do?
- I get a “The network registration was unsuccessful” message. What should I do?
- Can I change the default APN settings of myPOS?
- Can I switch Off the SIM PIN check for myPOS device?
- Activation
- Before you start the activation, you need:
- What is the activation procedure?
- I bought the myPOS device by an iPay International distributor. Do I need to activate it?
- I get “Device activation not successful” message when I enter the activation code? What should I do?
- The myPOS device was successfully activated, however the update procedure failed. What should I do?
- Accepting payments
- Card readers
- Accepted cards
- Transactions processed via myPOS device and transaction receipts
- What is the minimum and maximum amount of payment that I can accept via the myPOS device?
- Are there any restrictions regarding the goods and services which I can offer using myPOS as a payment method?
- Can a transaction be cancelled?
- Can I send or print receipts?
- Are the receipts from myPOS a substitute for a tax invoice?
- Can I change the name or address which are printed on the receipt of the myPOS device?
- Can I reprint a receipt after the transaction is complete?
- Can I resend a receipt after the transaction is complete? Are there any restrictions?
- What is the width of paper roll for myPOS D210 devices?
- myPOS
- Managing my Business
- my Staff
- myPOS management and myPOS e-money account
- Where I can see all my POS devises?
- Where can I see an overview of my transactions?
- Why I see successfully processed transaction with a status “Not cleared” at my Merchant services » Transactions menu?
- When I will receive my money?
- Can I have more than one myPOS device associated to my e-money account?
- Can I use the myPOS device with a different myPOS e-money account?
- Security
- Warranty and Return Policy
- Appendix i – keyboard
Document version 1.2
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What is the minimum and maximum amount of payment that I can accept via the myPOS device? ........... 10
Are there any restrictions regarding the goods and services which I can offer using myPOS as a payment
method? ......................................................................................................................................................... 10
Can a transaction be cancelled? ..................................................................................................................... 10
Can I send or print receipts? ........................................................................................................................... 10
Are the receipts from myPOS a substitute for a tax invoice? ......................................................................... 10
Can I change the name or address which are printed on the receipt of the myPOS device? ........................ 10
Can I reprint a receipt after the transaction is complete?.............................................................................. 10
Can I resend a receipt after the transaction is complete? Are there any restrictions? .................................. 10
What is the width of paper roll for myPOS D210 devices? ............................................................................. 10
MYPOS ........................................................................................................................................................ 11
Configuration ...................................................................................................................................................... 11
What is the difference between the Transaction currency and the Settlement currency? ........................... 11
What a Billing descriptor means? ................................................................................................................... 11
What is a Terminal name? .............................................................................................................................. 11
Can I change the currency in which the myPOS device is operating? ............................................................ 11
myPOS devices modifications* ........................................................................................................................... 11
Update the myPOS device................................................................................................................................... 11
How can I update myPOS device? .................................................................................................................. 11
Do I need to check from time to time are there any new updates published? .............................................. 12
MANAGING MY BUSINESS ........................................................................................................................... 12
my Staff ............................................................................................................................................................... 12
myPOS management and myPOS e-money account .......................................................................................... 13
Where I can see all my POS devises? .............................................................................................................. 13
Where can I see an overview of my transactions? ......................................................................................... 14
Why I see successfully processed transaction with a status “Not cleared” at my Merchant services »
Transactions menu? ........................................................................................................................................ 15
When I will receive my money? ...................................................................................................................... 15
Can I have more than one myPOS device associated to my e-money account? ............................................ 15
Can I use the myPOS device with a different myPOS e-money account?....................................................... 15
SECURITY ..................................................................................................................................................... 15
Stolen myPOS device ...................................................................................................................................... 15
Fraudulent transactions .................................................................................................................................. 16
WARRANTY AND RETURN POLICY ............................................................................................................... 16
Replacement of myPOS Package with defect: ................................................................................................ 16
APPENDIX I – KEYBOARD ............................................................................................................................. 17