User guide
Table Of Contents
- VERSION CONTROL
- Contents
- Getting started
- Network connectivity
- General
- Supported mobile phones and connections
- Using the myPOS device with a mobile phone (via Bluetooth or personal hotspot)
- Using the myPOS device with a wireless (Wi-Fi) router
- Using the myPOS device with GPRS (requires a SIM card)
- General
- I get a message “No card found in Slot 1.” on myPOS D210 device, but the card is already inserted. What should I do?
- I get a “The network registration was unsuccessful” message. What should I do?
- Can I change the default APN settings of myPOS?
- Can I switch Off the SIM PIN check for myPOS device?
- Activation
- Before you start the activation, you need:
- What is the activation procedure?
- I bought the myPOS device by an iPay International distributor. Do I need to activate it?
- I get “Device activation not successful” message when I enter the activation code? What should I do?
- The myPOS device was successfully activated, however the update procedure failed. What should I do?
- Accepting payments
- Card readers
- Accepted cards
- Transactions processed via myPOS device and transaction receipts
- What is the minimum and maximum amount of payment that I can accept via the myPOS device?
- Are there any restrictions regarding the goods and services which I can offer using myPOS as a payment method?
- Can a transaction be cancelled?
- Can I send or print receipts?
- Are the receipts from myPOS a substitute for a tax invoice?
- Can I change the name or address which are printed on the receipt of the myPOS device?
- Can I reprint a receipt after the transaction is complete?
- Can I resend a receipt after the transaction is complete? Are there any restrictions?
- What is the width of paper roll for myPOS D210 devices?
- myPOS
- Managing my Business
- my Staff
- myPOS management and myPOS e-money account
- Where I can see all my POS devises?
- Where can I see an overview of my transactions?
- Why I see successfully processed transaction with a status “Not cleared” at my Merchant services » Transactions menu?
- When I will receive my money?
- Can I have more than one myPOS device associated to my e-money account?
- Can I use the myPOS device with a different myPOS e-money account?
- Security
- Warranty and Return Policy
- Appendix i – keyboard
Document version 1.2
Page 2
CONTENTS
VERSION CONTROL........................................................................................................................................ 1
CONTENTS ..................................................................................................................................................... 2
GETTING STARTED ......................................................................................................................................... 4
What do I need in order to start accepting card payments via myPOS device? ............................................... 4
I received the myPOS device. What should I do? ............................................................................................. 4
How can I register for e-money account?......................................................................................................... 4
I did not receive my myPOS device. What should I do? ................................................................................... 4
NETWORK CONNECTIVITY ............................................................................................................................. 4
General .................................................................................................................................................................. 4
Do I need internet to use the myPOS device? .................................................................................................. 4
What connectivity types can I use? .................................................................................................................. 4
Supported mobile phones and connections ......................................................................................................... 4
Using the myPOS device with a mobile phone (via Bluetooth or personal hotspot) ............................................ 5
General ............................................................................................................................................................. 5
I get a message “Error: XX Unable to reach authorization host” what should I do? ........................................ 5
I cannot pair the myPOS device with the Bluetooth of my mobile phone. What should I do? ........................ 6
Using the myPOS device with a wireless (Wi-Fi) router ........................................................................................ 6
General ............................................................................................................................................................. 6
I get a message “Error: XX Unable to reach authorization host” what should I do? ........................................ 6
Using the myPOS device with GPRS (requires a SIM card) ................................................................................... 6
General ............................................................................................................................................................. 6
I get a message “No card found in Slot 1.” on myPOS D210 device, but the card is already inserted. What
should I do? ...................................................................................................................................................... 7
I get a “The network registration was unsuccessful” message. What should I do? ......................................... 7
Can I change the default APN settings of myPOS? ........................................................................................... 7
Can I switch Off the SIM PIN check for myPOS device? .................................................................................... 7
ACTIVATION .................................................................................................................................................. 7
Before you start the activation, you need: ....................................................................................................... 7
What is the activation procedure? ................................................................................................................... 7
I bought the myPOS device by an iPay International distributor. Do I need to activate it? ............................. 8
I get “Device activation not successful” message when I enter the activation code? What should I do? ....... 8
The myPOS device was successfully activated, however the update procedure failed. What should I do? .... 8
ACCEPTING PAYMENTS ................................................................................................................................. 8
Card readers .......................................................................................................................................................... 8
Available Card readers on the myPOS device ................................................................................................... 8
Processing CHIP Cards ...................................................................................................................................... 9
Processing Magnetic Stripe Cards..................................................................................................................... 9
Processing Contactless Cards (PayPass or payWave) ....................................................................................... 9
Accepted cards ...................................................................................................................................................... 9
Transactions processed via myPOS device and transaction receipts .................................................................. 10