User guide
Table Of Contents
- VERSION CONTROL
- Contents
- Getting started
- Network connectivity
- General
- Supported mobile phones and connections
- Using the myPOS device with a mobile phone (via Bluetooth or personal hotspot)
- Using the myPOS device with a wireless (Wi-Fi) router
- Using the myPOS device with GPRS (requires a SIM card)
- General
- I get a message “No card found in Slot 1.” on myPOS D210 device, but the card is already inserted. What should I do?
- I get a “The network registration was unsuccessful” message. What should I do?
- Can I change the default APN settings of myPOS?
- Can I switch Off the SIM PIN check for myPOS device?
- Activation
- Before you start the activation, you need:
- What is the activation procedure?
- I bought the myPOS device by an iPay International distributor. Do I need to activate it?
- I get “Device activation not successful” message when I enter the activation code? What should I do?
- The myPOS device was successfully activated, however the update procedure failed. What should I do?
- Accepting payments
- Card readers
- Accepted cards
- Transactions processed via myPOS device and transaction receipts
- What is the minimum and maximum amount of payment that I can accept via the myPOS device?
- Are there any restrictions regarding the goods and services which I can offer using myPOS as a payment method?
- Can a transaction be cancelled?
- Can I send or print receipts?
- Are the receipts from myPOS a substitute for a tax invoice?
- Can I change the name or address which are printed on the receipt of the myPOS device?
- Can I reprint a receipt after the transaction is complete?
- Can I resend a receipt after the transaction is complete? Are there any restrictions?
- What is the width of paper roll for myPOS D210 devices?
- myPOS
- Managing my Business
- my Staff
- myPOS management and myPOS e-money account
- Where I can see all my POS devises?
- Where can I see an overview of my transactions?
- Why I see successfully processed transaction with a status “Not cleared” at my Merchant services » Transactions menu?
- When I will receive my money?
- Can I have more than one myPOS device associated to my e-money account?
- Can I use the myPOS device with a different myPOS e-money account?
- Security
- Warranty and Return Policy
- Appendix i – keyboard
Document version 1.2
Page 15
Why I see successfully processed transaction with a status “Not cleared” at my Merchant services »
Transactions menu?
If your transaction was approved and the device has displayed a successful message, this status is shown
because the confirmation message from the terminal was not received from the system yet. This may be due
to interruption of the process or of the connection. Next time when you perform a transaction your myPOS
device will complete the previous transaction first and after that will process the new one.
When I will receive my money?
You will receive a payment in your myPOS account after each POS transaction was approved and completed.
The total balance of your account will be increased with the amount of the transaction instantly. You will see
a new transaction row in the myPOS account Transactions menu:
Can I have more than one myPOS device associated to my e-money account?
Yes, you can. You can have as many myPOS devices at each point of sale as you needed*.
* Some restrictions may occur depending on your business.
Can I use the myPOS device with a different myPOS e-money account?
Your myPOS device is associated to your e-money account. If you do not want to use your myPOS device
anymore at the same point of sale, you can reset your device settings and associate it again to a different
point of sale (Outlet) or different myPOS e-money account.
Please, have in mind that this will restore your device settings to the defaults and you will no longer be able
to accept payments. In order to start using it again you will need to activate the device.
If you activate it again, it will be registered as different POS device within the iPay International system with
different TID.
SECURITY
Stolen myPOS device
Once myPOS device is activated by you, it is permanently linked to your myPOS e-money account. Even if the
device is stolen or lost, any payment transaction made through it will be credit to your account. In case your