Warranty Guide

Peace of Mind Warranty Information
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Wood Stairs and Parts Warranty
Mylen Stairs will warrant all wood stairs and part for workmanship and defective parts for a period of
five years from the date of delivery. We may require you to send us the old part back or provide
pictures of the part at our discretion to enact the warranty. The warranty will be voided if the stair is
not installed in accordance with our instructions or if the stair has been abused or not properly
maintained by the customer. If the stair is properly installed and maintained, in the event of an issue,
Mylen Stairs will pay the cost of shipping you replacement parts.
Special Note about Wood
For interior installations we require all sides of the wood to be finished with at least three coats of
high quality polyurethane within 30 days of the receipt of the stair. This includes top, bottom, and all
the sides of the wood tread and platform covers.
For exterior installations finishing is optional and per the customer’s discretion. The performance of
our wood products is dependent on the wood species, installation environment, and the care and
maintenance given. Wood stairs or parts are not warrantied when installed outdoors.
Shipping Warranty
FedEx warrants the shipments separately.
The merchandise that is shipped through the common carrier is automatically insured against loss or
damage. Open and inspect all the packages with the driver present. If, a damaged part is found or a
part is missing when you are inspecting the shipment, accept the delivery and write a short
description of the damage or missing item on all the copies of the drivers delivery receipt. After the
driver has left, call Mylen Stairs and we will promptly replace that item free of charge. If you or your
agent does not inspect the merchandise with the driver present and damage is discovered, neither
Mylen Stairs nor the freight company will be held responsible.
Non-Assignability
The warranties herein extend only to the original purchaser. These warranties or any action or claims
based thereon are not assignable or transferable.