How-To Guide

FREQUENTLY ASKED
QUESTIONS
Why do I see different
SOSM values when I take
multiple readings?
Each saliva sample is a complex
combination of saliva from many
different salivary glands. It is
normal to see a small amount of
variation from reading to reading,
even when these are taken only a
few seconds apart.
Are MX3 Hydration Sensors safe
to put in my mouth?
Yes. MX3 Sensors are treated
with Gamma Irradiation following
packaging to ensure sterility.
MX3 Sensors have been tested
using cellular toxicity assays, and
are nontoxic even after 24 hours
of exposure.
Why is there a batch number on
the sensor packaging?
The MX3 Device must be
calibrated to work with each new
sensor batch, and has already
been calibrated for use with the
provided sensors. Each sensor
rell will come with instructions
on how to update your Device
using the MX3 App.
Why is my Device not charging
to 100%?
The MX3 Device may display
an incorrect battery level while
charging. Unplug the charging
cable and restart the Device for
an accurate battery reading.
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