Quick Manual

10
Chapter 6: Troubleshooting
Problem
Possible cause
What to do
Power light not lit
Mains lead unplugged
Mains fuse blown
Check mains lead
Check fuse
Network doesn't work
Network cable not connected
or bad network cable
Wi-Fi not connected wifi
Connect/replace network cable
Check Wi-Fi account/setting
No picture or sound
HDMI/AV is not selected on your
TV
Reduce to another channel
No sound distort
Volume off
Speaker not connected
The audio codec may not be
supported
Adjust the voice volume
Check Speaker connection
Refer to the user manual
No response to remote
Receiver off Handset not aimed
correctly Front panel obstructed
Hand set batteries exhausted
Aim handset at front panel
Check for obstructions
Replace handset batteries
USB can not be read
USB driver format not
compatible or Broken USB
Large file in USB driver to
slowly read USB
Replace USB driver
Remove large file in USB
Video playing
abnormal
Video source is abnormal
Network abnormal
Video codec may not supported
Change video source
Check Wi-Fi or Ethernet status
Refer to user manual