Manual

Page

Troubleshooting

The following table describes some of the problem symptoms, the

probable causes and possible solutions. If the information below

does not solve the problem, the technical support contact

information can be found at the end of this section.

Power LED Picture/

Sound

Source Display

Sync

LED

Probable Cause Possible Solution

No Image OFF OFF OFF No power Check power connections

No Image OFF ON OFF Wiring Check continuity

Check correct wiring

Verify that Video and DDC

Cat5 cables are not inverted.

No Image ON ON OFF Wiring Check the Data cable for

continuity and wiring error.

No Image ON ON ON Synchronization

Power off the source and the

display. Cycle power of the

HDMI Extender and power on

the devices.

Flickering

Image

ON ON ON Synchronization Check cable length

Choppy

Sound

ON ON ON Synchronization Check cable length

Green or

pink hue

ON ON ON DDC cable

Cycle power of the HDMI

Extender. Check DDC cable

and replace.

Image

Flicker when

Powering up

equipment

nearby

ON ON ON Interference Use STP cables.