Active VGA Managed Dispatcher 500170 (8 Ports) 500171 (16 Ports) Installation Guide P/N: 94-000705-A SE-000705-A
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide Copyright Notice: Copyright © 2011 MuxLab Inc. All rights reserved. Printed in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without prior written permission of the author. Trademarks: MuxLab and VideoEase are registered trademarks of MuxLab Inc.
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide Table of Contents 1. System Overview ............................................................4 1.1. Description .............................................................. 4 1.2. System Features ...................................................... 6 2. Technical Specifications ................................................7 3. Installation Procedure .................................................10 3.1. Parts List ...........
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide 1. System Overview 1.1. Description MuxLab’s family of Active VGA Managed products allows a single video source to be transmitted to various remote locations in a point-to-multipoint configuration for cost-efficient connectivity.
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide Because the Repeater Hub itself can be located as far as 1,000 feet away from the Dispatcher, the effective distance from Dispatcher to Receiver is therefore doubled to 2,000 feet (610 meters).
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© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide 2. Technical Specifications Environment Devices Transmission Maximum resolution Connections Active VGA Managed DISPATCHER VGA, Analog Stereo Audio, RS232 PC, laptops, projectors, plasma, switchers, distribution amps, touchscreen Transparent to the user 1080p; 1920 x 1200 FRONT PANEL Maintenance: One (1) Mini USB Link Ports: Eight (8) or Sixteen (16) RJ45S BACK PANEL Local In: RS232 In: Audio In: VGA In: One (1) DB9F One (1) 3.
© MuxLab Inc. Environment Devices Transmission Maximum resolution Connections Active VGA Managed Dispatcher Installation Guide Active VGA Managed RECEIVER VGA, Analog Stereo Audio, RS232 PC, laptops, projectors, plasma, switchers, distribution amps, touchscreen Transparent to the user 1080p; 1920 x 1200 FRONT PANEL VGA 2 Out: One (1) HD15F Audio 2 Out: One (1) 3.
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© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide 3. Installation Procedure 3.1. Parts List The Active VGA Managed Dispatcher 8/16 Port (500170/500171) comes with the following parts: Base Unit One (1) 110-240V/12VDC, 1.25A Power Supply with three interchangeable blades One (1) RS232 DB9 to DB9 cable One (1) VGA DB15 to DB15 cable One (1) Audio cable Quick Reference Support Sheet Four (4) rubber feet Please verify that all parts are present before proceeding.
© MuxLab Inc. 3.2. Active VGA Managed Dispatcher Installation Guide Product Overview The external connections and connection indicators of the Active VGA Managed Dispatcher are detailed in Figures 2 and 3. Please familiarize yourself with them before installing the unit.
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© MuxLab Inc. 3.3. Active VGA Managed Dispatcher Installation Guide Pre-Installation Checklist The Active VGA Managed Dispatcher provides a centralized VGA dispatching center by means of copper UTP/STP cables. 1. The Dispatcher is connected to the VGA video source, usually a PC or Laptop computer, via video, audio cables and RS232 cables (included). 2. The Dispatcher is typically installed in a remote telecom room and is connected to remote display devices via Cat 5e/6 UTP/STP cables.
© MuxLab Inc. 3.4. Active VGA Managed Dispatcher Installation Guide Physical Installation MuxLab’s Active VGA Managed Dispatcher comes with mounting brackets for standard 19” rack mounting. Select the final destination for the product and install the unit using standard rack-mount screws. For set-top installation, the L-brackets on the side of the unit may be removed and the included rubber feet placed on the bottom of the unit.
© MuxLab Inc. 3.5. Active VGA Managed Dispatcher Installation Guide Installation Procedure In order to install the product, please follow the steps below: 1. Place the Active VGA Managed Dispatcher in its final location. 2. Connect the source to the Dispatcher via the RS232, Audio, VGA ports located on the back panel (Local In). Ensure that the power is turned OFF at the source. NOTE: Do not connect the power supply to the Dispatcher at this point. 3.
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide Hub, please refer to MuxLab’s Active VGA Managed Repeater Hub Installation Guide. 7. Power up the Receivers and local displays. 8. Connect the external 12VDC power supply to the Dispatcher and plug the power supply into an AC power outlet. If power is available, the power LED will be ON. 9. Ensure that the source and appropriate displays are on. Images should appear on the displays.
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© MuxLab Inc. 3.6. Active VGA Managed Dispatcher Installation Guide Port Control Operations MuxLab’s Active VGA Managed Dispatcher may be controlled in any one of two different ways: 1. RS232 Control 2. USB Control 1. RS232 Control The Active VGA Managed Dispatcher features built-in firmware that allows commands from the computer unit running MuxLab’s Control Central software to be sent directly to the Dispatcher via an RS232 connection.
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide 2. USB Control The Active VGA Managed Dispatcher features built-in firmware that allows commands from an ASCII terminal to be sent directly to the Dispatcher via a USB connection only for maintenance purposes. Maintenance is performed with a terminal emulator, such as the one available under Windows with the ASCII Command Set described in the Appendix.
© MuxLab Inc. 3.7. Active VGA Managed Dispatcher Installation Guide Driver Setup When interfacing a MuxLab device with Windows 2000 (or more recent) operating system, a driver setup file will be required. To install the MuxLab Control Center software, go to www.muxlab.com and download the SC-000032-A USB to Serial Driver. Plug the USB cable between the device and the PC, and power up the device. The Found New Hardware wizard will open (Figure 8). Select Locate and install driver software.
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide A new dialog box will open (Figure 9). Select Browse my computer for driver software. Figure 9: Found New Hardware Dialog Box Another dialog box will open (Figure 10). Click Browse and locate the SC-000032-A file that you downloaded. Once found, click Next.
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide A security window will now appear, indicating that the driver software is unsigned (Figure 11). Select Install this driver software anyway. Figure 11: Windows Security A window will appear instructing that the software for the driver has been successfully installed (Figure 12). Click Close. You are now ready to launch the MuxLab Control Center software.
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide 4. Troubleshooting The following table describes some of the problem symptoms, the probable causes and possible solutions. If the information below does not solve the problem, the technical support contact information can be found at the end of this section.
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide When contacting your nearest MuxLab dealer or MuxLab Technical Support at 877-689-5228 (toll free in North America) or (+1) 514-905-0588 (International), please have the following information ready: Unit model number. Cabling layout. Please include the model of the video card and display monitor(s), as well as cable types and lengths. Description of problem. List of tests performed.
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide 5.
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide 6. Product Warranty Policy Items Under Warranty – Company Policy MuxLab guarantees its products to be free of defects in manufacturing and workmanship for the warranty period from the date of purchase. If this product fails to give satisfactory performance during this warranty period, MuxLab will either repair or replace this product at no additional charge, except as set forth below.
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide Warranty Periods Any product found to be defective within three (3) months of invoice, including one (1) month shelf life, may be returned for replacement by a new unit or a satisfactory repair within one (1) month of having been received by MuxLab. The customer must provide MuxLab with the serial number and proof of purchase of the defective unit being returned.
© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide MuxLab Inc. 8495 Dalton Road Mount Royal, Quebec Canada H4T 1V5 Tel.: +1 (514) 905-0588 Fax: +1 (514) 905-0589 Toll Free (North America): 877 689-5228 URL: www.muxlab.com E-mail: videoease@muxlab.
