Multimedia 16x16 Matrix Switch 500470 Installation Guide P/N: 94-000731-B SE-000731-B
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Copyright Notice: Copyright © 2013 MuxLab Inc. All rights reserved. Copyright © 2009 Real Time Engineers Ltd. This product uses an unmodified version of FreeRTOS V6.0.0. Source code available at www.freertos.com Printed in Canada.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Table of Contents 1. Overview .....................................................................................................................................4 1.1. Description ............................................................................................................................... 4 1.2. Features .....................................................................................................................
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 1. Overview 1.1. Description The MuxLab 500470 Multimedia 16x16 Matrix Switch allows 16 multimedia sources to be switched/distributed to up to 16 local displays and up to 16 remote displays via unshielded twisted pair (UTP) cables, shielded twisted pair (STP) cables for costefficient connectivity. Remote displays can be connected up to 330 feet (100 meters) @ 1080p Deep Color via Cat 5e/6 UTP/STP cables.
© MuxLab Inc. 1.2. Multimedia 16x16 Matrix Switch Installation Guide Features Single modular RJ45 jacks. UTP/STP extension for 1080p Deep Color up to 230 feet (70 meters) via Cat 5e/6 UTP/STP cables. HDMI 3D support. Seamless integration with MuxLab’s HDMI Receiver (500451-RX). HDMI, DVI, 3G-SDI, VGA input supported with resolution up to 1080p. HDMI and HDBaseT supported output. Learning/cloning EDID from any display device. Web interface. RS232 and USB CDC control.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 2. Technical Specifications Environment Devices Transmission Input Slot Output Slot Connectivity Maximum Distance Cables Power Power Supply LED Diagnostics Temperature Dimensions Weight Regulatory Safety Warranty Order Information Environment Devices Transmission Connectivity Maximum Distance Cables LED Diagnostics Temperature Dimensions Weight Regulatory Warranty Order Information Multimedia 16x16 Matrix Switch Chassis HDMI 1.
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© MuxLab Inc. Environment Devices Transmission Connectivity Stereo Audio Out (-SA version only) Maximum Distance Cables LED Diagnostics Temperature Dimensions Weight Regulatory Warranty Order Information Multimedia 16x16 Matrix Switch Installation Guide HDMI Input and Output Card HDMI 1.3A, HDMI 1.4 3D Support LCD and Plasma TVs, DVD and Blu-Ray players, monitors, projectors, PCs, laptops, home theatre systems, home theater PCs, game consoles. Transparent to the user 4-port HDMI connectors 4-port 3.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 3. Installation Procedure 3.1. Parts List The Multimedia 16x16 Matrix Switch (500470) comes with the following parts: • Multimedia 16x16 chassis with one power supply • Quick Reference Support Sheet Please verify that the following components are present before proceeding: • USB cable • RS-232 cable • AC power cord • DC power adapter • DVI to HDMI adapter • EDID emulator/learner NOTE: Module cards are sold separately.
© MuxLab Inc. 3.2. Multimedia 16x16 Matrix Switch Installation Guide Product Overview The external connections and connection indicators of the Multimedia 16x16 Matrix Switch are detailed in Figure 2 and Figure 3. Please familiarize yourself with them before installing the unit.
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© MuxLab Inc. 3.3. Multimedia 16x16 Matrix Switch Installation Guide Pre-Installation Checklist The Multimedia 16x16 Matrix Switch provides a centralized HDMI switching center via HDMI and UTP/STP cables. 1. The Multimedia 16x16 Matrix Switch can be used in conjunction with MuxLab’s UTP/STP HDMI Receiver (500451-RX). 2.
© MuxLab Inc. 3.4. Multimedia 16x16 Matrix Switch Installation Guide Physical Installation MuxLab’s Multimedia 16x16 Matrix Switch comes with a front mounting bracket for standard 19” rackmount installation. Select the final destination for the product and install the unit using standard rackmount fasteners. Once located in the rack, secure the unit in place by fastening the front panel to the rack with four screws. An additional four screws may be used to secure the front panel to the rack.
© MuxLab Inc. 3.5. Multimedia 16x16 Matrix Switch Installation Guide Installation Procedure In order to install the product, please follow the steps below: 1. Place the Multimedia 16x16 Matrix Switch in its final location (see Section 3.4 Physical Installation). 2. If another power supply unit is required for redundancy, install it (see Section 3.7 Power Supply Unit Installation). 3. Install the input and output cards modules.
© MuxLab Inc. 3.6. Multimedia 16x16 Matrix Switch Installation Guide Card Module Installation To install a card module in the Multimedia 16x16 Matrix Switch, please follow the steps below: 1. Align the card module with the plastic rail found in the given slot at the back of the Matrix Switch. 2. Gently slide the card module into the slot. A hard stop should be felt when the connector interface of the card module is flush with the outside surface of the back panel. 3.
© MuxLab Inc. 3.7. Multimedia 16x16 Matrix Switch Installation Guide Power Supply Unit Installation To install a power supply unit in the Multimedia 16x16 Matrix Switch, please follow the steps below: 1. Holding the power supply unit with both hands (one on the chrome handle and the other on the top clip), align the power supply unit with the sliding rail found in the given power supply slot at the back of the Matrix Switch. 2. Gently slide the power supply unit into the slot.
© MuxLab Inc. 3.8. Multimedia 16x16 Matrix Switch Installation Guide Cloning EDID In order to clone the EDID of a display, follow the procedure listed below with the cloning kit included with each Multimedia 16x16 Matrix Switch: 1. Power up the EDID Emulator/Learner with the adaptor provided. 2. Plug the DVI to HDMI adaptor to the DVI output of the EDID Emulator/Learner. 3. Plug the HDMI connector to the display device that you wish to clone. 4. Verify that the EDID WR switch is set to “Unlock”. 5.
© MuxLab Inc. 3.9. Multimedia 16x16 Matrix Switch Installation Guide Manual Control The Multimedia 16x16 Matrix Switch may be controlled manually by using the controls located on the front panel. Navigating the manual control menu is performed by using the Info, Menu, and Switch buttons located on the front panel, just below the display, as well as the numeric keypad and arrows located to the right of the display.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Startup The Startup screen is the first screen to appear once the Multimedia 16x16 Matrix Switch is powered up. It displays the MuxLab logo and product name. Information The information screen is reached by pressing the Info button. It displays the name of the device at top, followed by the IP and Mac addresses, device status, and firmware version. Main Menu The Main Menu screen is reached by pressing the Menu button.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide By default, the Switch option is highlighted when the Main Menu screen first displays. NOTE: If password protection is on, pressing the Menu button from the Startup or Information screens will prompt the Password screen to appear. The user must then enter the correct password in order to reach the Main Menu screen.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Presets The Presets screen allows the user to select and apply a pre-existing preset (specific mapping of connections between sources and displays), or to save existing connections as a preset.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Network The Network Settings screen allows the user to change the settings of the network: • IP Address • Mask Address • Gateway Address The user navigates the Network Settings screen using the arrow keys, and enters information using the numeric keypad. NOTE: In order to access the Network Settings screen, DHCP must be disabled (see below).
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Password The Password screen allows the user to set password protection on the system to ON or OFF, as well as to change the password (numeric characters only). RS232 The RS232 screen allows the user to modify the baud rate, data bits, stop bit, and parity settings of the device. Connect Source to Displays The Connect Source to Displays screen allows the user to select which source to connect to which displays(s).
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Connect Source by Name The Connect Source by Name screen allows the user to select which display(s) to connect to which source(s). The user selects displays and sources by their designated name. Connect All Displays to… The Connect All Displays to… screen allows the user to connect all displays to a given source. The user simply selects the source, which is displayed both by number and name.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Select a Preset and Apply The Select a Preset and Apply screen is a two-tier menu that allows the user to select a preset from a list of eight options. Once selected, the user presses the Enter/Save button on the numeric keypad. The Select a Preset and Apply screen then confirms the selection.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Once selected, the user presses the Enter/Save button on the numeric keypad. The Save Current Connections As screen then confirms the selection.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 3.10. Port Control Operation MuxLab’s Multimedia 16x16 Matrix Switch may be controlled in any one of two ways: 1. RS-232 Control 2. USB CDC Control 1. RS-232 Control The Multimedia 16x16 Matrix Switch features built-in firmware that allows commands from an ASCII terminal to be sent directly to the device via an RS-232 connection. Ensure that the RS-232 cable has the straight-through configuration shown in Figure 12.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 3.11. USB Driver Setup When interfacing a MuxLab device with the USB port on Windows XP, Windows 7, or Windows 8 operating systems, a driver setup file will be required. For Linux and Mac OS X operating systems, no driver is necessary. To install the USB serial driver, download the SC-000032-A USB to serial driver file from the MuxLab website and save it to the local hard drive.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Figure 14: Found New Hardware Dialog Box Another dialog box will open (Figure 15). Click Browse and locate the SC-000032-A USB to serial driver file downloaded earlier. Once found, click Next.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide A security window will now appear, indicating that the driver software is unsigned (Figure 16). Select Install this driver software anyway. Figure 16: Windows Security A window will appear instructing that the software for the driver has been successfully installed (Figure 17). Click Close.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 3.12. Ethernet Web Interface MuxLab offers users an Ethernet Web interface that provides the same functionality as manual control, with speeds of 10 Mbps or 100 Mbps. To use the Ethernet Web interface, the Multimedia 16x16 Matrix Switch must first be physically connected to an Ethernet network.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide The Logout hyperlink logs the user out of the system. The Language drop-down list provides the user with three interface languages: English, French, and Spanish. English is used by default.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide The Port Management submenu manages the connection configurations of displays and sources. A connection configuration is a specific set of mapping instructions between all displays and devices. A saved connection configuration is known as a preset. The Port Management submenu allows the user to make individual connections between specific displays and sources, or wholesale connections between all displays and sources by means of presets.
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© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide (2) Setup The Setup submenu (Figure 21) is used to perform the following tasks: • Modify port names • Modify present names • Modify network connections and passwords • Modify RS232 connections • Modify alarm settings • Upgrade firmware Figure 21: Port Setup Submenu – Port Names In the Port Names tab, the user can modify port names in the Display Names and Source Names columns, and then click on Save to save these modifications.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Figure 22: Port Setup Submenu – Preset Names After preset names are modified, the user clicks on Save to save these modifications. The length of preset names is limited to 20 characters each. In the Network tab (Figure 23), the user can modify network settings and passwords for users and (if applicable) administrators.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide To implement network modifications, the user makes changes to the IP address, Network mask, or Router fields and then clicks on Save. The user also has the option of using DHCP. To implement password modifications, an administrator makes changes to the Administrator Password and/or the User Password, and then clicks on the corresponding Save button. Regular users can only make changes to the User Password. In the RS-232 RS-232 settings.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide In the Alarms tab (Figure 25), the the settings that dictate when an alarm will be triggered. user can modify Figure 25: Port Setup Submenu – Alarms Minimum and maximum temperatures are understood to be in degrees Celsius (°C). Once all modifications have been made, the user clicks on Save.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide In the Administration tab (Figure 26), the user can modify passwords for users and (if applicable) administrators, select and install new firmware, restore or backup data and reset the unit to factory settings. Figure 26: Port Setup Submenu – Administration To implement password modifications, an administrator makes changes to the Administrator Password and/or the User Password, and then clicks on the corresponding Save button.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide (3) Help The Help submenu (Figure 27) provides the user with contact and support information. Figure 27: Help Submenu In addition to three submenu screens, the Ethernet web interface also provides the user with a detailed Hardware Monitor screen (Figure 28). Figure 28: Hardware Monitor Screen This screen can be accessed by clicking on the Product status link at the top right of any Ethernet web interface screen.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 4. Troubleshooting The following table describes some of the problem symptoms, the probable causes and possible solutions. If the information below does not solve the problem, the technical support contact information can be found at the end of this section.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 5. Appendix A. ASCII Command Set Ensure that the terminal emulation program parameters are set to the following: BAUD Rate: 9600 Data bits: 8 Stop bits: 1 Parity: None Flow control: None It should be noted that commands are case sensitive and arguments must be separated by a single space.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Serial/USB Port Commands 1.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide alarm -n Description: Enable/disable a notification method. Arguments: : b (beep), s (serial) or all : on or off Example: Disable the beep notification method alarm –n b off Response: Alarm notifications applied successfully ! (or an error message if the command failed) 2.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide connect -p Description: Apply all connections defined in the selected preset # Arguments: : 1 to 8 to specify the preset to use Example: Apply the connections defined in preset 7 connect -p 7 Response: [5,3,0,13,4,0,0,16,0,0,0,0,1,0,3,5] (or an error message if the command failed) 3.
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© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 5. Help help or ? Description: Display all the command list definition available Arguments: Example: Display all the command list help ? Response: connect connect –i -o
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© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Network –m Description: Set a specific mask address (note that DHCP must be disabled to perform this action) Arguments: : #.#.#.# Example: Set the mask address to 255.255.255.0 Network –m 255.255.255.0 Response: IP: 192.25.80.13 MASK: 255.255.255.0 GATEWAY: 10.0.0.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide password -panel Description: Set the front panel password state Arguments: : on or off Example: Enable the front panel password password -panel on Response: password panel ON (or an error message if the command failed) password -wadmin Description: Set the web server 'Admin' password Arguments: : alphanumeric (max.
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© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide serial –b -o Description: Modify all RS-232 settings Arguments: : 9600, 19200, 38400, 57600 or 115200 : 7 or 8 : e, o or n (i.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide B. IP Control Commands 1. Notice This section is provided for informational purposes only, and should only be used by software developers with a thorough understanding of the HTTP and JSON specifications. 2. Introduction The Multimedia 16x16 Matrix Switch can be controlled using basic IP commands. These commands are based on the JSON format and are sent and received in standard TCP/IP packets. To learn more about JSON, visit http://www.json.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 4. Basic Authentication Authentication is performed in two simple steps: 1. Obtain a Session ID Perform a GET request on /var/session.json to obtain a new session ID. The return value will be a JSON array of a single integer, for example [12345]. From then on, simply append the session to any new IP requests to use this session, e.g., GET /var/conn.json?sid=12345 2.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 5. GET Commands URL Response /var/conn.json Array of 16 integers. Contains 16 items for the 16 displays. Each number is the source connected to the associated display. 0 means a display is disconnected. In the example below, Display 1 is disconnected, Display 2 is connected to Source 3, etc. Example: [0,3,2,4,1,1,2,3,12,13,14,15,16,12,1,1] Array of 16 integers. Provide the connections state of the corresponding preset.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 6. POST Commands POST commands will always return 1 of 5 HTTP headers: HTTP 201 Created HTTP 400 Bad Request HTTP 403 Forbidden HTTP 404 Not Found HTTP 501 Not Implemented Command was successful Received argument was malformed User does not have sufficient privileges URL is incorrect URL does not support receiving POST data URL Argument /var/conn.json Array of connections.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide 6. Product Warranty Policy Items Under Warranty - Company Policy MuxLab guarantees its products to be free of defects in manufacturing and workmanship for the warranty period from the date of purchase. If this product fails to give satisfactory performance during this warranty period, MuxLab will either repair or replace this product at no additional charge, except as set forth below.
© MuxLab Inc. Multimedia 16x16 Matrix Switch Installation Guide Warranty Periods Any product found to be defective within three (3) months of invoice, including one (1) month shelf life, may be returned for replacement by a new unit or a satisfactory repair within one (1) month of receiving any returned product. The customer must provide MuxLab with the serial number and proof of purchase of the defective unit being returned. All R.M.A.
