Instruction Manual

11
English
TROUBLESHOOTING AND/OR FREQUENTLY ASKED
QUESTIONS
1. What should I do if the device configuration process
has failed?
* Check that the Wi-Fi LED light bulb is on.
* Check if your mobile device is connected to a 2.4 GHz
Wi-Fi network.
* Check your network connectivity. Make sure the router
is working properly:
- If the router is dual band, select the 2.4GHz network
and then add the Wi-Fi LED bulb.
- Set the encryption method to WPA2-PSK and the
authorization type to AES, or set both to automatic.
- The wireless mode cannot be 11n only.
* Check for Wi-Fi interference or relocate the Wi-Fi LED
bulb to another location within range of the Wi-Fi signal.
* Check if the connected devices of the router reach the
maximum allowed limit. Please try to turn o the Wi-Fi
function of some devices and reconfigure the bulb.
* Check if the wireless MAC filtering function of the
router is enabled. Remove the device from the filter
list and make sure that the router is not prohibiting the
connection to the Wi-Fi LED bulb.
- Make sure that the password of your Wi-Fi network
entered in the application is correct.
- Make sure the Wi-Fi LED bulb is in pairing mode: the
light flashes white (twice per second) for quick mode
configuration and white (once every 3 seconds) for AP
mode configuration.
- Repeat the configuration process.
- Factory reset the Wi-Fi LED bulb and try to add it
again.