User`s guide

Rockhopper 38 – User’s Guide
Page 121 AP-75038, Rev. 1.0. – 27/05/04
14. Using the wrong media size.
Possible Cause Solution
Are you using the media recommended by Mutoh? It is recommended to use media approved by
Mutoh.
Is the hold lever down? Make sure to hold the lever down.
When the media is loaded, is the curled media facing
upward?
Either remove the curl or replace the media.
Are you using the printer in a wrong environment? Use the printer in the approved environment.
Is the paper sensor dirty?
Are you reusing the media?
Clean the paper sensor.
Use new media.
15. During printing, the media gets stuck.
Possible Cause Solution
Are you using the media recommended by Mutoh? It is recommended to use media approved by
Mutoh.
Is the hold lever down? Make sure to hold the lever down.
In case of using roll media is the edge of the media
parallel with the base line, during the media detection
sequence?
The roll media and the base line should be set
parallel.
Is the scroller installed correctly? Install the scroller correctly.
16. The printer does not work with an RS-232C interface cable.
Possible Cause Solution
Is RS-232C interface cable connected? Make sure to connect RS-232C interface cable.
When the printing data is sent from a computer
station, is the data LED lit?
If the data light is not lit, contact your computer
dealer.
Are the printer and the computer station installed with
the same communication conditions?
Settings of the printer and the computer station
should match.
Is the type of command compatible with your
computer and driver?
Check the user setup and the command setup.
17. The printer does not work with a Centronics interface cable.
Possible Cause Solution
Is the Centronics interface cable connected? Make sure to connect the Centronics interface
cable.
When the printing data is sent from your CAD-station,
does the data LED light?
If the data indicator is not lit, contact your
computer dealer.
Are the printer Centronics setup mode and timing
compatible with the computer settings?
Make sure the printer and the computer’s timing
are compatible.
Is the type of command compatible with your
computer and driver?
Check the user setup and the command setup.