User`s guide

Rockhopper 38 – User’s Guide
Page 120 AP-75038, Rev. 1.0. – 27/05/04
11. During the media loading sequence, media gets torn or gets jammed.
Possible Cause Solution
Are you using the media recommended by Mutoh? It is recommended to use media approved by
Mutoh.
Is the hold lever down? Make sure to put the hold lever in the DOWN
position.
In case of a cut sheet, is the edge of the media aligned
with the leading edge of the print plate?
Align the edge of the cut sheet with the leading
edge of the print plate.
In case of using roll media, is the edge of the media
parallel with the edge of the printer during the media
detection sequence?
The roll media and the base line should be
installed parallel.
Is the scroller installed correctly? Install the scroller correctly.
Are the driver rollers clean? Clean the driver rollers.
Is the paper sensor dirty?
Are you using the printer in the correct environment?
Clean the paper sensor. Use your printer in the
right environment.
(No direct sunlight)
12. During the media initialisation, media wrinkles.
Possible Cause Solution
Are you using the media recommended by Mutoh? It is recommended to use media approved by
Mutoh.
Is the hold lever down? Make sure to put the hold lever in the DOWN
position.
In case of a cut sheet, is the edge of the media aligned
with the leading edge of the print plate?
Align the edge of the cut sheet with the leading
edge of the print plate.
In case of using roll media, is the edge of the media
parallel with the edge of the printer during the media
detection sequence?
The roll media and the base line should be
aligned.
Is the scroller installed correctly? Install the scroller correctly.
Is the driver roller clean? Clean the driver roller.
Is the paper sensor dirty?
Are you using the printer in the correct environment?
Clean the paper sensor. Use your printer in the
right environment.
(No direct sunlight)
13. Cannot run the media search on tracing paper or thin media.
Possible Cause Solution
Are you using the media recommended by Mutoh? It is recommended to use media approved by
Mutoh.
Are you using the printer in a wrong environment such as
in direct sunlight?
Use the printer in the approved environment.