User`s guide

Rockhopper 38 – User’s Guide
Page 119 AP-75038, Rev. 1.0. – 27/05/04
6. Printing starts, but the position is not right.
Possible Cause Solution
Is the media aligned to the right? Align the media to the right.
Is the scale or mirror function activated? Cancel the scale or mirror function or select it
again.
Is the origin or position function activated? Cancel the origin or mirror setting or set up
again.
7. Frequent media jams occur.
Note:
Normal media feed can only be guaranteed with Mutoh recommended media.
Possible Cause Solution
Are you using media recommended by Mutoh? It is recommended to use media approved by
Mutoh.
Are you using your machine in the correct environment? Use your machine in the correct environment.
Are you using old media? Replace the media.
Are there any creases or wrinkles on the media? Replace the media.
8. Cannot cut the roll media clearly.
Possible Cause Solution
Is your cutting blade still sharp enough? Replace your cutting blade.
Is your media charged with static electricity? Remove the static electricity.
9. Initial ink replenishment does not work.
Possible Cause Solution
Is the cover open or is the hold lever in the UP position? Close the cover or put the lever in the DOWN
position.
Are the Eco-Solvent Plus ink cassettes inserted correctly?
( All four colours)
Make sure to insert them completely.
10. After initial ink replenishment, the ink does not appear.
Possible Cause Solution
Are the Eco-Solvent Plus ink cassettes frozen? After leaving them for at least 24 hours in room
temperature, proceed with cleaning several
times.
Did you turn the power switch OFF during replenishment? Turn the switch back ON and continue the
replenishment.
After replenishment the printer does not print normally. Execute cleaning several times, and check
every time.